Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2017-2024 Travato motorhomes. The retractable awning may extend unintentionally during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 176
Recall Date: Sep 8, 2023
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2020-2023 Travato, 2021-2023 Solis, and 2022-2023 Ekko motorhomes, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the fuel filter and Injection Pump Module (IPM) may not be properly secured, which can cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 28, 2023
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2020-2023 Solis, 2021-2023 Travato, and 2022-2023 Ekko motorhomes, equipped with certain Suburban Manufacturing Company (Suburban) SDS2 2-Burner Drop-in Cooktops with part number 3032AST. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 173
Recall Date: Feb 3, 2023
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2019-2023 Winnebago Travato motorhomes. The retractable awning may extend unintentionally during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Sep 16, 2022
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2019-2022 Travato and 2021-2022 Boldt vehicles. The wire harness may have been built incorrectly, resulting in the loss of over-current protection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 164
Recall Date: Oct 12, 2021
Winnebago Industries, Inc.
Safety Issue:
Winnebago Industries, Inc. (Winnebago) is recalling certain 2021-2022 Solis, Travato, and Ekko vehicles, equipped with GE-ES Double Flipseats. The seat belt retractors may lock up when the vehicle is on a slight incline. As such, these seats fail to comply with the requirements of Federal Motor Vehicle Safety Standards numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 25, 2021
Consumer Complaints
6 ComplaintsWinnebago Industries, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The VIN is a RAM Promaster, but it is a Winnebago Travato 2022KL built on the Promaster chassis. Winnebago routed the electrical cables from the engine compartment to the Volta battery system through the passenger wheel well. When making a left turn, the tires rub on the cable and wear away the protective sheathing, leaving the wires exposed. This can cause a failure of the battery system, or worse, a fire. Mine is not an isolated incident, as many other Travato owners have reported this issue.
Corrective Action:
The VIN is a RAM Promaster, but it is a Winnebago Travato 2022KL built on the Promaster chassis. Winnebago routed the electrical cables from the engine compartment to the Volta battery system through the passenger wheel well. When making a left turn, the tires rub on the cable and wear away the protective sheathing, leaving the wires exposed. This can cause a failure of the battery system, or worse, a fire. Mine is not an isolated incident, as many other Travato owners have reported this issue.
Additional Notes:
The VIN is a RAM Promaster, but it is a Winnebago Travato 2022KL built on the Promaster chassis. Winnebago routed the electrical cables from the engine compartment to the Volta battery system through the passenger wheel well. When making a left turn, the tires rub on the cable and wear away the protective sheathing, leaving the wires exposed. This can cause a failure of the battery system, or worse, a fire. Mine is not an isolated incident, as many other Travato owners have reported this issue.
Mfg Campaign: 11571927
Recall Date: Feb 14, 2024
Winnebago Industries, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Mfg Campaign: 11495349
Recall Date: Nov 29, 2022
Winnebago Industries, Inc.
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2021 Winnebago Travato built on a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 22V696000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 40 MPH, the awning unintentionally extended. The contact stated that the awning had unfurled and one of the arms had sheared off from the mounting point on the vehicle. The vehicle was driven to a dealer however, it was not repaired due to the parts not being available. The contact received the notification one month after the failure had occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000.
Mfg Campaign: 11495349
Recall Date: Nov 29, 2022
Winnebago Industries, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
APPROXIMATELY 5 TIMES SINCE THE RV WAS PURCHASED 10 MONTHS AGO, I'VE HEARD A MOTOR SOUND WHILE I'M DRIVING. AFTER HEARING IT SEVERAL TIMES, I BELIEVE THAT THE SOUND COMES FROM THE CAREFREE AWNING, ATTACHED TO THE SIDE OF THE VAN. IT SOUNDS LIKE THE AWNING IS TRYING TO EXTEND, THEN RETRACT, WHILE I'M DRIVING.
Corrective Action:
APPROXIMATELY 5 TIMES SINCE THE RV WAS PURCHASED 10 MONTHS AGO, I'VE HEARD A MOTOR SOUND WHILE I'M DRIVING. AFTER HEARING IT SEVERAL TIMES, I BELIEVE THAT THE SOUND COMES FROM THE CAREFREE AWNING, ATTACHED TO THE SIDE OF THE VAN. IT SOUNDS LIKE THE AWNING IS TRYING TO EXTEND, THEN RETRACT, WHILE I'M DRIVING.
Additional Notes:
APPROXIMATELY 5 TIMES SINCE THE RV WAS PURCHASED 10 MONTHS AGO, I'VE HEARD A MOTOR SOUND WHILE I'M DRIVING. AFTER HEARING IT SEVERAL TIMES, I BELIEVE THAT THE SOUND COMES FROM THE CAREFREE AWNING, ATTACHED TO THE SIDE OF THE VAN. IT SOUNDS LIKE THE AWNING IS TRYING TO EXTEND, THEN RETRACT, WHILE I'M DRIVING.
Mfg Campaign: 11415645
Recall Date: May 8, 2021
Winnebago Industries, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Corrective Action:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Additional Notes:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Mfg Campaign: 11399769
Recall Date: Mar 8, 2021
Winnebago Industries, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Corrective Action:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Additional Notes:
ON 2/20/21 I PURCHASED A 2021 WINNEBAGO TRAVATO FROM MIKE THOMPSON RV IN SANTA FE SPRINGS AS A GIFT TO MYSELF BEFORE GOING COMPLETELY BLIND FROM RETINITIS PIGMENTOSA (FINAL ROAD TRIPS). THE VEHICLE WAS TO BE DELIVERED TO MY PROPERTY IN IDYLLWILD, CA ON 2/24/21. THE EVENING OF 2/23/21 I RECEIVED A PHONE CALL FROM [XXX] THE FINANCE MGR THAT THE GENERATOR IS BROKEN. I SAID THAT'S OUTRAGEOUS' IT'S BRAND NEW. THEY DELIVERED THE RV WITHOUT THE GENERATOR ON 2/24/21 AND THEIR DRIVER HAD AN ACCIDENT WITH THE RV ON ROUTE TO MY HOME ' THE DRIVER CONTACTED ME ON MY CELL PHONE DISGRUNTLED THAT HE WAS CAUGHT IN TRAFFIC. I SAID, 'YES IN CALIFORNIA DURING RUSH HOUR THERE IS OFTEN TRAFFIC.' HE HUNG UP ON ME. I ARRANGED FOR MY MAINTENANCE MAN TO MEET THE DRIVER AT THE LOCAL GAS STATION SO THE DRIVER COULD FOLLOW HIM TO MY PROPERTY. THE DRIVER ARRIVED AROUND 7:30PM. HE GOT OUT OF THE RV AND WHIPPED THE KEYS AT ME, WHICH I COULDN'T SEE BECAUSE NIGHT BLINDNESS IS A SYMPTOM OF R.P. MY MAINTENANCE MAN WITNESSED IT ALL. THE DRIVER RAN OFF DOWN THE STREET. I DIDN'T SIGN HIS PAPERWORK AFTER HE THREW THE KEYS AT ME. MY MAINTENANCE MAN CHECKED THE RV AND FOUND BODY DAMAGE AND THE INTERIOR COUCH MATTRESSES, ETC TIPPED OVER ON THE FLOOR. I TEXTED THE FINANCE MGR, [XXX], STATING WHAT HAPPENED (VEHICLE DAMAGE AND ASSAULT), AND SHE TEXTED BACK '...HE JUST THREW THE KEYS AT YOU...THAT'S NOT ASSAULT.' I ASKED WHO THE OWNER IS TO [XXX] AND CALLING THE DEALERSHIP AND THEY WOULD NOT GIVE ME THE INFORMATION UNTIL I FINALLY PERFORMED MY OWN DUE DILIGENCE. THIS PURCHASE WAS SUPPOSED TO BE A MEANINGFUL AND JOYFUL GIFT/EXPERIENCE TO MYSELF BEFORE DEALING WITH SOME VERY DARK DAYS (LITERALLY) ' I WATCHED MY FATHER GO BLIND FROM R.P., SO I KNOW WHAT I'M FACING. I'M OUTRAGED AND HEARTBROKEN TO BE DEALING WITH SUCH HEINOUS AND UNTRUSTWORTHY BEHAVIOR AND ISSUES. PLEASE HELP ME. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Mfg Campaign: 11399769
Recall Date: Mar 8, 2021
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