Complaints & Recalls
Consumer Complaints
3 ComplaintsTracker Marine, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2022 White Water Marine Group Tracker Boat Trailer. The contact stated that while driving approximately 45 MPH, the boat trailer's wooden running boards detached from the trailer and almost struck another vehicle. Upon inspection, it was discovered that the wooden running boards had rotted out and the bolts used to secure the running boards had loosened. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unknown.
Corrective Action:
The contact owns a 2022 White Water Marine Group Tracker Boat Trailer. The contact stated that while driving approximately 45 MPH, the boat trailer's wooden running boards detached from the trailer and almost struck another vehicle. Upon inspection, it was discovered that the wooden running boards had rotted out and the bolts used to secure the running boards had loosened. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unknown.
Additional Notes:
The contact owns a 2022 White Water Marine Group Tracker Boat Trailer. The contact stated that while driving approximately 45 MPH, the boat trailer's wooden running boards detached from the trailer and almost struck another vehicle. Upon inspection, it was discovered that the wooden running boards had rotted out and the bolts used to secure the running boards had loosened. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unknown.
Mfg Campaign: 11587817
Recall Date: May 9, 2024
Tracker Marine, Llc
Defect Description:
WHEELS
Potential Consequences:
this trailer had a safety recall (22v-343) had this recall done in july by dealership in round rock,tx july 2022, then on 10-09-2022 the vehicle experienced catastrophic hub failure causing tire to seperate from trailer and causing us to slide off road nearly causing us to lose control, this issue was not properly addressed
Corrective Action:
this trailer had a safety recall (22v-343) had this recall done in july by dealership in round rock,tx july 2022, then on 10-09-2022 the vehicle experienced catastrophic hub failure causing tire to seperate from trailer and causing us to slide off road nearly causing us to lose control, this issue was not properly addressed
Additional Notes:
this trailer had a safety recall (22v-343) had this recall done in july by dealership in round rock,tx july 2022, then on 10-09-2022 the vehicle experienced catastrophic hub failure causing tire to seperate from trailer and causing us to slide off road nearly causing us to lose control, this issue was not properly addressed
Mfg Campaign: 11488596
Recall Date: Oct 10, 2022
Tracker Marine, Llc
Defect Description:
WHEELS:HUB
Potential Consequences:
I received recall notice 22V-343 from White River Marine Group related to axle hub bearings on my Tracker Marine single axle trailer. I took the trailer into the BPS service center in Auburn Hills, MI and they performed the required maintenance / inspection. Three days later I took the trailer on vacation and the bearing overheated and caused the bearing buddy and chrome hub cap to come off. I sent a text of the defective / broken hub to the BPS service station but did not hear back. I was unable to proceed to my destination and had to take the trailer to a local service station in Naubinway, MI where it remained for two days. I had to purchase a replacement hub and pay to have it installed. Upon returning home I called White River Marine Group and was directed back to the BPS Auburn Hills Service Center. I called them and left a message but did not hear back. I believe the technician overfilled the hub with grease causing the bearing seal to fail and am concerned the other hub may fail as well. I'm also out $150 and am still missing the factory installed hub and cap on the defective axle.
Corrective Action:
I received recall notice 22V-343 from White River Marine Group related to axle hub bearings on my Tracker Marine single axle trailer. I took the trailer into the BPS service center in Auburn Hills, MI and they performed the required maintenance / inspection. Three days later I took the trailer on vacation and the bearing overheated and caused the bearing buddy and chrome hub cap to come off. I sent a text of the defective / broken hub to the BPS service station but did not hear back. I was unable to proceed to my destination and had to take the trailer to a local service station in Naubinway, MI where it remained for two days. I had to purchase a replacement hub and pay to have it installed. Upon returning home I called White River Marine Group and was directed back to the BPS Auburn Hills Service Center. I called them and left a message but did not hear back. I believe the technician overfilled the hub with grease causing the bearing seal to fail and am concerned the other hub may fail as well. I'm also out $150 and am still missing the factory installed hub and cap on the defective axle.
Additional Notes:
I received recall notice 22V-343 from White River Marine Group related to axle hub bearings on my Tracker Marine single axle trailer. I took the trailer into the BPS service center in Auburn Hills, MI and they performed the required maintenance / inspection. Three days later I took the trailer on vacation and the bearing overheated and caused the bearing buddy and chrome hub cap to come off. I sent a text of the defective / broken hub to the BPS service station but did not hear back. I was unable to proceed to my destination and had to take the trailer to a local service station in Naubinway, MI where it remained for two days. I had to purchase a replacement hub and pay to have it installed. Upon returning home I called White River Marine Group and was directed back to the BPS Auburn Hills Service Center. I called them and left a message but did not hear back. I believe the technician overfilled the hub with grease causing the bearing seal to fail and am concerned the other hub may fail as well. I'm also out $150 and am still missing the factory installed hub and cap on the defective axle.
Mfg Campaign: 11477928
Recall Date: Aug 6, 2022
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