Complaints & Recalls
Consumer Complaints
9 ComplaintsTracker Marine, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trailer frame can not support the weight of the boat. I’m hauling my boat on the trailer going down a divided highway when I notice the trailer side marker light on passenger moving all around through my side mirror. The whole front of the fender broke off and was jammed on my trailer tire nearly causing a blow out or flying off and causing a wreck. I immediately pulled over and luckily it didn’t cause a blow out but it did rub my tire bad. I could smell the burnt rubber and the rear 2 bolts was the only thing still holding it on. Both of the inner fender shields flew off driving down the same highway. The leaf springs and single axle isn’t sufficient for a Tracker 195 Tournament Edition with a Mercury Pro XS Max 115hp and loaded with fishing equipment. I’ve done replaced wheel bearings 4 times, the axle shaft within a year after purchase, within 4 months had a blowout, the wheel nearly came off driving down the divided highway. It’s been one thing after another. It swerves bad, hops ridiculously on the smallest bumps, and squeaks like a train.
Corrective Action:
The trailer frame can not support the weight of the boat. I’m hauling my boat on the trailer going down a divided highway when I notice the trailer side marker light on passenger moving all around through my side mirror. The whole front of the fender broke off and was jammed on my trailer tire nearly causing a blow out or flying off and causing a wreck. I immediately pulled over and luckily it didn’t cause a blow out but it did rub my tire bad. I could smell the burnt rubber and the rear 2 bolts was the only thing still holding it on. Both of the inner fender shields flew off driving down the same highway. The leaf springs and single axle isn’t sufficient for a Tracker 195 Tournament Edition with a Mercury Pro XS Max 115hp and loaded with fishing equipment. I’ve done replaced wheel bearings 4 times, the axle shaft within a year after purchase, within 4 months had a blowout, the wheel nearly came off driving down the divided highway. It’s been one thing after another. It swerves bad, hops ridiculously on the smallest bumps, and squeaks like a train.
Additional Notes:
The trailer frame can not support the weight of the boat. I’m hauling my boat on the trailer going down a divided highway when I notice the trailer side marker light on passenger moving all around through my side mirror. The whole front of the fender broke off and was jammed on my trailer tire nearly causing a blow out or flying off and causing a wreck. I immediately pulled over and luckily it didn’t cause a blow out but it did rub my tire bad. I could smell the burnt rubber and the rear 2 bolts was the only thing still holding it on. Both of the inner fender shields flew off driving down the same highway. The leaf springs and single axle isn’t sufficient for a Tracker 195 Tournament Edition with a Mercury Pro XS Max 115hp and loaded with fishing equipment. I’ve done replaced wheel bearings 4 times, the axle shaft within a year after purchase, within 4 months had a blowout, the wheel nearly came off driving down the divided highway. It’s been one thing after another. It swerves bad, hops ridiculously on the smallest bumps, and squeaks like a train.
Mfg Campaign: 11590855
Recall Date: May 27, 2024
Tracker Marine, Llc
Defect Description:
WHEELS
Potential Consequences:
Three of the four wheel axle hubs have water in them. The trailer is a little over a year old and less than 1000 miles driven. It is currently in the local service center (Tracker Marine - Branson, MO) from the Manufacturer. The same trailers have a recall for incorrectly tightened hubs. It does not appear this issue is part of a recall and the service center said my trailer is not part of the other recall. I do not have documents yet.
Corrective Action:
Three of the four wheel axle hubs have water in them. The trailer is a little over a year old and less than 1000 miles driven. It is currently in the local service center (Tracker Marine - Branson, MO) from the Manufacturer. The same trailers have a recall for incorrectly tightened hubs. It does not appear this issue is part of a recall and the service center said my trailer is not part of the other recall. I do not have documents yet.
Additional Notes:
Three of the four wheel axle hubs have water in them. The trailer is a little over a year old and less than 1000 miles driven. It is currently in the local service center (Tracker Marine - Branson, MO) from the Manufacturer. The same trailers have a recall for incorrectly tightened hubs. It does not appear this issue is part of a recall and the service center said my trailer is not part of the other recall. I do not have documents yet.
Mfg Campaign: 11476172
Recall Date: Jul 27, 2022
Tracker Marine, Llc
Defect Description:
WHEELS:HUB
Potential Consequences:
2021 WHITERIVE MARINE GROUP BOAT TRAILER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE . THE CONSUMER REQUESTED TO REIMBURSED FOR SAFETY RECALL 22V-343.
Corrective Action:
2021 WHITERIVE MARINE GROUP BOAT TRAILER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE . THE CONSUMER REQUESTED TO REIMBURSED FOR SAFETY RECALL 22V-343.
Additional Notes:
2021 WHITERIVE MARINE GROUP BOAT TRAILER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE . THE CONSUMER REQUESTED TO REIMBURSED FOR SAFETY RECALL 22V-343.
Mfg Campaign: 11474435
Recall Date: Jul 18, 2022
Tracker Marine, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Corrective Action:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Additional Notes:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Mfg Campaign: 11472006
Recall Date: Jul 1, 2022
Tracker Marine, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Corrective Action:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Additional Notes:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Mfg Campaign: 11472006
Recall Date: Jul 1, 2022
Tracker Marine, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Corrective Action:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Additional Notes:
I have control issues due to inadequte suspension. The problem I'm (and others) having is due to the suspension on these trailers. When pulling the trailer on the roads there is exessive bouncing to the point where one could lose control. Personally I have checked my trailer wieght, vehicle weight, tounge weight, etc. and found everything to be set up correctly but I cant solve the bouncing. I also had it in to the dealer and asked them to check the trailer, they said they pulled it with their truck and felt it was normal. The issue is somewhat road related and is worse on different roads or even on different sections of the same road but there is no warning. Some roads are so bad that you cant have a conversation because of the repeated bouncing. The trailer is made for road use so it should be safe on all public roads. The worse roads are the concrete freeways and I find some roads are almost unuseable to me. I thought maybe it was just my setup but then I joined a facebook group called Nitro ZV Nation and found that many others in the group have the same issues with bouncing and also excessive suspension noise. A lot of people have posted that upgrading their trailers suspension (shackles, equilizers, some case leaf springs) has resolved the issues caused by these parts. Some of these trailers are only a year old and this shouldn't be required by the owners to make them safe. People have posted pictures of how worn out and egg shaped the mounting holes for these parts have become, very dangerous looking. And there are people who are unaware of what is going on and coping with the bouncing. Left unattended this will eventually worsen and become even more dangerous. I believe these problems are caused by poor design and/or inferrior parts. The inadequate suspension leads to the trailer bounce which leads to parts wear which leads to more bouncing, etc. I wanted to make the safety administration aware of something I feel should be looked into further.
Mfg Campaign: 11472006
Recall Date: Jul 1, 2022
Tracker Marine, Llc
Defect Description:
WHEELS
Potential Consequences:
The contact owns a 2021 White River Marine Group boat trailer. The contact received notification of NHTSA Campaign Number: 22V343000 (Wheels). The contact stated that due to high fuel prices, he was unable to drive the 100-mile distance recommended by the manufacturer to an authorized dealer for the recall repair to be performed. The manufacturer was made aware of the issue and referred the contact to the dealer. The contact had not experienced a failure.
Corrective Action:
The contact owns a 2021 White River Marine Group boat trailer. The contact received notification of NHTSA Campaign Number: 22V343000 (Wheels). The contact stated that due to high fuel prices, he was unable to drive the 100-mile distance recommended by the manufacturer to an authorized dealer for the recall repair to be performed. The manufacturer was made aware of the issue and referred the contact to the dealer. The contact had not experienced a failure.
Additional Notes:
The contact owns a 2021 White River Marine Group boat trailer. The contact received notification of NHTSA Campaign Number: 22V343000 (Wheels). The contact stated that due to high fuel prices, he was unable to drive the 100-mile distance recommended by the manufacturer to an authorized dealer for the recall repair to be performed. The manufacturer was made aware of the issue and referred the contact to the dealer. The contact had not experienced a failure.
Mfg Campaign: 11470722
Recall Date: Jun 23, 2022
Tracker Marine, Llc
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Corrective Action:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Additional Notes:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Mfg Campaign: 11462738
Recall Date: Apr 29, 2022
Tracker Marine, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Corrective Action:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Additional Notes:
The contact owns a 2021 White River Boat trailer. The contact stated that while the boat trailer was parked, the brake pads detached from the inside of the wheels and fell on the ground. Upon inspection, the contact noticed that the driver's and passenger's side wheels were missing bolts that held the brake calipers in place. The dealer was made aware of the failure; however, the boat trailer was not repaired. The manufacturer was made aware of the failure but informed the contact that the boat trailer was out of warranty.
Mfg Campaign: 11462738
Recall Date: Apr 29, 2022
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