Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Daimler Trucks North America, Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-907
Recall Date: Nov 12, 2021
Daimler Trucks North America, Llc
Safety Issue:
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-880
Recall Date: Mar 24, 2021
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-865
Recall Date: Oct 16, 2020
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-852
Recall Date: May 18, 2020
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-845
Recall Date: Mar 3, 2020
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-836
Recall Date: Nov 4, 2019
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL834
Recall Date: Oct 10, 2019
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2019 Freightliner 108SD, 114SD, Business Class M2, Cascadia, Western Star 5700, and FCCC XC Chassis vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-816
Recall Date: May 14, 2019
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-803
Recall Date: Dec 19, 2018
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-802
Recall Date: Dec 19, 2018
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-794
Recall Date: Oct 5, 2018
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019 Freightliner Cascadia and Western Star 5700 vehicles. The steering wheel on these vehicles may loosen over time and the steering wheel may detach from the steering column.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL796
Recall Date: Oct 5, 2018
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-772
Recall Date: May 29, 2018
Daimler Trucks North America Llc
Safety Issue:
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-766
Recall Date: Mar 26, 2018
Consumer Complaints
2 ComplaintsDaimler Trucks North America, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11105104
Recall Date: Jul 2, 2018
Daimler Trucks North America, Llc
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 WESTERN STAR 5700. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS CLEANING THE RIMS AND NOTICED THAT THE LUG NUTS WERE LOOSE ON THE INNER TIRES. IN ADDITION, ALL THE VALVES WERE DETACHED FROM ALL FOUR INNER TIRES. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE LUG NUTS WERE NOT TIGHTENED PROPERLY, WHICH CAUSED THEM TO LOOSEN. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V353000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11105104
Recall Date: Jul 2, 2018
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