WESTERN STAR 4700 2021

Complete listing of complaints and recalls for this vehicle

1
Complaints
19
Recalls

Complaints & Recalls

1 Complaints 19 Recalls

Official Safety Recalls - Important!

19 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Trucks North America, Llc
NHTSA Campaign: 22V338000 SAFETY RECALL
185 Vehicles Affected
Recall Date: May 16, 2022
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Potential Risk:
An overloaded vehicle can increase the risk of a crash.
FREE Recall Solution:
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-933
Notice Date: Jul 14, 2022
Recall Date: May 16, 2022
Daimler Trucks North America, Llc
NHTSA Campaign: 21V965000 SAFETY RECALL
2.8K Vehicles Affected
Recall Date: Dec 13, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Western Star 4700, 2019-2022 Freightliner 114SD, 2021-2022 Western Star 49X, Freightliner Cascadia P4, 2022 Western Star 47X, 2021 Western Star WF110, 2020 Western Star WJ121, and 2019-2021 FCCC XCP Chassis vehicles. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Potential Risk:
A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace the fuel tubes, and install vibration isolators, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-915.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-915
Notice Date: Mar 11, 2022
Recall Date: Dec 13, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V896000 SAFETY RECALL
307 Vehicles Affected
Recall Date: Nov 17, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Potential Risk:
Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
FREE Recall Solution:
Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-908
Notice Date: Apr 22, 2022
Recall Date: Nov 17, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V369000 SAFETY RECALL
8.5K Vehicles Affected
Recall Date: May 19, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

Potential Risk:
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-888
Notice Date: Dec 23, 2021
Recall Date: May 19, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V326000 SAFETY RECALL
9.7K Vehicles Affected
Recall Date: May 7, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-886
Notice Date: Jul 30, 2021
Recall Date: May 7, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V256000 SAFETY RECALL
12.5K Vehicles Affected
Recall Date: Apr 12, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and tie rod bolts may have a defective seam that can fracture.

Potential Risk:
A fractured bolt may cause a loss of steering, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-884
Notice Date: Jun 10, 2021
Recall Date: Apr 12, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V206000 SAFETY RECALL
5.1K Vehicles Affected
Recall Date: Mar 24, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.

Potential Risk:
Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-880
Notice Date: Jul 16, 2021
Recall Date: Mar 24, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V209000 SAFETY RECALL
2 Vehicles Affected
Recall Date: Mar 24, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Cascadia and Western Star 4700 vehicles. The clutch flange may break.

Potential Risk:
If flange failure occurs, loose parts may fall into the clutch pressure plate assembly, resulting in clutch disengagement, thereby increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the clutch on the affected vehicles, free of charge. The recall began on May 7, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-881.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-881
Notice Date: May 7, 2021
Recall Date: Mar 24, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V018000 SAFETY RECALL
133 Vehicles Affected
Recall Date: Jan 20, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain vehicles, one of the six brake caliper mounting bolts on the driver side steer axle may have been incorrectly tightened.

Potential Risk:
The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-873
Notice Date: Mar 17, 2021
Recall Date: Jan 20, 2021
Daimler Trucks North America Llc
NHTSA Campaign: 20V660000 SAFETY RECALL
1.4K Vehicles Affected
Recall Date: Oct 27, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the left spindle nut at the spindle.

Potential Risk:
A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-866
Notice Date: Dec 18, 2020
Recall Date: Oct 27, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V634000 SAFETY RECALL
53 Vehicles Affected
Recall Date: Oct 14, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other than passenger cars."

Potential Risk:
Incorrect weight rating information on the certification labels could result in potential overloading of the axles, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will install accurate GAWR labels, free of charge. The recall began November 25, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-864.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-864
Notice Date: Nov 25, 2020
Recall Date: Oct 14, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V539000 SAFETY RECALL
103 Vehicles Affected
Recall Date: Sep 3, 2020
Safety Issue:

Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.

Potential Risk:
If the screws are not long enough to engage the corresponding nuts, the hardware may separate from the suspension system, becoming a road hazard, increasing the risk of a crash and/or injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the lower rear pivot cap screws for the proper length, correcting the hardware as necessary, free of charge. The recall began October 30, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-862.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-862
Notice Date: Oct 30, 2020
Recall Date: Sep 3, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V281000 SAFETY RECALL
3K Vehicles Affected
Recall Date: May 18, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.

Potential Risk:
An engine stall may increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-852
Notice Date: Jun 23, 2020
Recall Date: May 18, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V211000 SAFETY RECALL
89 Vehicles Affected
Recall Date: Apr 10, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Freightliner 108SD and 2020-2021 Freightliner Coronado, 114SD, and Western Star 4700 and 4900 vehicles. The Gross Axle Weight Rating (GAWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."

Potential Risk:
An overloaded vehicle can increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will update the GAWR labels, free of charge. The recall began May 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL847.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL847
Notice Date: May 28, 2020
Recall Date: Apr 10, 2020

Consumer Complaints

1 Complaint
Daimler Trucks North America, Llc
Campaign: 11584008 Other
Apr 19, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

The contact owns a 2021 Western Star 4700 WD110084S. The contact stated that an employee was parked on a hill and the parking brake was activated, however, while the worker was outside of the vehicle for approximately 4 minutes, the parking brake was deactivated. The vehicle rolled forward down a hill and stopped when it crashed into a tree. There was yard damage to a resident's home. No police report was filed. No injuries were sustained. The vehicle was taken to an independent mechanic where the entire cab was replaced. The contact discovered an unknown NHTSA Campaign, however, the VIN was not included. The manufacturer was not notified. The failure mileage was unknown.

Corrective Action:

The contact owns a 2021 Western Star 4700 WD110084S. The contact stated that an employee was parked on a hill and the parking brake was activated, however, while the worker was outside of the vehicle for approximately 4 minutes, the parking brake was deactivated. The vehicle rolled forward down a hill and stopped when it crashed into a tree. There was yard damage to a resident's home. No police report was filed. No injuries were sustained. The vehicle was taken to an independent mechanic where the entire cab was replaced. The contact discovered an unknown NHTSA Campaign, however, the VIN was not included. The manufacturer was not notified. The failure mileage was unknown.

Additional Notes:

The contact owns a 2021 Western Star 4700 WD110084S. The contact stated that an employee was parked on a hill and the parking brake was activated, however, while the worker was outside of the vehicle for approximately 4 minutes, the parking brake was deactivated. The vehicle rolled forward down a hill and stopped when it crashed into a tree. There was yard damage to a resident's home. No police report was filed. No injuries were sustained. The vehicle was taken to an independent mechanic where the entire cab was replaced. The contact discovered an unknown NHTSA Campaign, however, the VIN was not included. The manufacturer was not notified. The failure mileage was unknown.

Manufacturer: WESTERN STAR
Mfg Campaign: 11584008
Notice Date: Apr 19, 2024
Recall Date: Apr 19, 2024
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