WESTERN STAR 4700 2020

Complete listing of complaints and recalls for this vehicle

3
Complaints
17
Recalls

Complaints & Recalls

3 Complaints 17 Recalls

Official Safety Recalls - Important!

17 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Trucks North America, Llc
NHTSA Campaign: 22V919000 SAFETY RECALL
49 Vehicles Affected
Recall Date: Dec 12, 2022
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Potential Risk:
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-962
Notice Date: Jun 2, 2023
Recall Date: Dec 12, 2022
Daimler Trucks North America, Llc
NHTSA Campaign: 22V338000 SAFETY RECALL
185 Vehicles Affected
Recall Date: May 16, 2022
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Potential Risk:
An overloaded vehicle can increase the risk of a crash.
FREE Recall Solution:
Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-933
Notice Date: Jul 14, 2022
Recall Date: May 16, 2022
Daimler Trucks North America, Llc
NHTSA Campaign: 21V965000 SAFETY RECALL
2.8K Vehicles Affected
Recall Date: Dec 13, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Western Star 4700, 2019-2022 Freightliner 114SD, 2021-2022 Western Star 49X, Freightliner Cascadia P4, 2022 Western Star 47X, 2021 Western Star WF110, 2020 Western Star WJ121, and 2019-2021 FCCC XCP Chassis vehicles. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Potential Risk:
A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace the fuel tubes, and install vibration isolators, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-915.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-915
Notice Date: Mar 11, 2022
Recall Date: Dec 13, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V896000 SAFETY RECALL
307 Vehicles Affected
Recall Date: Nov 17, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Potential Risk:
Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
FREE Recall Solution:
Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-908
Notice Date: Apr 22, 2022
Recall Date: Nov 17, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V326000 SAFETY RECALL
9.7K Vehicles Affected
Recall Date: May 7, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-886
Notice Date: Jul 30, 2021
Recall Date: May 7, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V206000 SAFETY RECALL
5.1K Vehicles Affected
Recall Date: Mar 24, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.

Potential Risk:
Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-880
Notice Date: Jul 16, 2021
Recall Date: Mar 24, 2021
Daimler Trucks North America Llc
NHTSA Campaign: 20V634000 SAFETY RECALL
53 Vehicles Affected
Recall Date: Oct 14, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other than passenger cars."

Potential Risk:
Incorrect weight rating information on the certification labels could result in potential overloading of the axles, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will install accurate GAWR labels, free of charge. The recall began November 25, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-864.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-864
Notice Date: Nov 25, 2020
Recall Date: Oct 14, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V539000 SAFETY RECALL
103 Vehicles Affected
Recall Date: Sep 3, 2020
Safety Issue:

Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.

Potential Risk:
If the screws are not long enough to engage the corresponding nuts, the hardware may separate from the suspension system, becoming a road hazard, increasing the risk of a crash and/or injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the lower rear pivot cap screws for the proper length, correcting the hardware as necessary, free of charge. The recall began October 30, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-862.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-862
Notice Date: Oct 30, 2020
Recall Date: Sep 3, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V281000 SAFETY RECALL
3K Vehicles Affected
Recall Date: May 18, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.

Potential Risk:
An engine stall may increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-852
Notice Date: Jun 23, 2020
Recall Date: May 18, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V211000 SAFETY RECALL
89 Vehicles Affected
Recall Date: Apr 10, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Freightliner 108SD and 2020-2021 Freightliner Coronado, 114SD, and Western Star 4700 and 4900 vehicles. The Gross Axle Weight Rating (GAWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."

Potential Risk:
An overloaded vehicle can increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will update the GAWR labels, free of charge. The recall began May 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL847.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL847
Notice Date: May 28, 2020
Recall Date: Apr 10, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 20V127000 SAFETY RECALL
2.6K Vehicles Affected
Recall Date: Mar 3, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Potential Risk:
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-845
Notice Date: May 1, 2020
Recall Date: Mar 3, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 19V769000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Oct 25, 2019
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels.

Potential Risk:
This loss of connection would result in a loss of steering control, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-835
Notice Date: Nov 27, 2019
Recall Date: Oct 25, 2019

Consumer Complaints

3 Complaints
Daimler Trucks North America, Llc
Campaign: 11639895 Other
Jan 31, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Corrective Action:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Additional Notes:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Manufacturer: WESTERN STAR
Mfg Campaign: 11639895
Notice Date: Jan 31, 2025
Recall Date: Jan 31, 2025
Daimler Trucks North America, Llc
Campaign: 11639895 Other
Jan 31, 2025
Defect Description:

ENGINE

Potential Consequences:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Corrective Action:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Additional Notes:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Manufacturer: WESTERN STAR
Mfg Campaign: 11639895
Notice Date: Jan 31, 2025
Recall Date: Jan 31, 2025
Daimler Trucks North America, Llc
Campaign: 11639895 Other
Jan 31, 2025
Defect Description:

STEERING

Potential Consequences:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Corrective Action:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Additional Notes:

Western Star utilizes relay in master power distribution, they call PNDB. When this device is faulty it interrupts the power to engine causing truck engine to shut down. This shut down has happened with the truck fully loaded (71,000 LBS) traveling at 60 mph a couple of times. With no engine power you lose power steering. This is a very dangerous condition that I have discovered is more common than it should be. Talk to any Western Star service department. The Service Department knew exactly what the problem was and related to me this is common.

Manufacturer: WESTERN STAR
Mfg Campaign: 11639895
Notice Date: Jan 31, 2025
Recall Date: Jan 31, 2025
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