WESTERN STAR 4700 2018

Complete listing of complaints and recalls for this vehicle

1
Complaints
23
Recalls

Complaints & Recalls

1 Complaints 23 Recalls

Official Safety Recalls - Important!

23 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Trucks North America, Llc
NHTSA Campaign: 21V896000 SAFETY RECALL
307 Vehicles Affected
Recall Date: Nov 17, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Potential Risk:
Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
FREE Recall Solution:
Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-908
Notice Date: Apr 22, 2022
Recall Date: Nov 17, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V882000 SAFETY RECALL
6.1K Vehicles Affected
Recall Date: Nov 12, 2021
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.

Potential Risk:
An electrical arc can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new remedy. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-907.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-907
Notice Date: Jan 4, 2022
Recall Date: Nov 12, 2021
Daimler Trucks North America, Llc
NHTSA Campaign: 21V326000 SAFETY RECALL
9.7K Vehicles Affected
Recall Date: May 7, 2021
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-886
Notice Date: Jul 30, 2021
Recall Date: May 7, 2021
Daimler Trucks North America Llc
NHTSA Campaign: 20V642000 SAFETY RECALL
4.3K Vehicles Affected
Recall Date: Oct 16, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.

Potential Risk:
Unintended vehicle movement van increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will update the software and replace the clutches, free of charge. DTNA issued owners an interim notification on December 7, 2020. Owner notification letters were mailed on May 28, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-865.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-865
Notice Date: May 28, 2021
Recall Date: Oct 16, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 18V903000 SAFETY RECALL
6.8K Vehicles Affected
Recall Date: Dec 19, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.

Potential Risk:
Unintended vehicle movement can increase the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will update the software, and repair any physical components, free of charge. DTNA issued owners an interim notification on February 16, 2019. The recall began July 31, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-803.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-803
Notice Date: Jul 31, 2019
Recall Date: Dec 19, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V913000 SAFETY RECALL
501 Vehicles Affected
Recall Date: Dec 19, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.

Potential Risk:
Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
FREE Recall Solution:
DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number for this recall is FL-802.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-802
Notice Date: Feb 9, 2019
Recall Date: Dec 19, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V703000 SAFETY RECALL
5.5K Vehicles Affected
Recall Date: Oct 5, 2018
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.

Potential Risk:
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-794.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-794
Notice Date: Dec 3, 2018
Recall Date: Oct 5, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V353000 SAFETY RECALL
8.7K Vehicles Affected
Recall Date: May 29, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.

Potential Risk:
If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-772.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-772
Notice Date: Sep 4, 2018
Recall Date: May 29, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V191000 SAFETY RECALL
7.1K Vehicles Affected
Recall Date: Mar 26, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.

Potential Risk:
An electrical arc can increase the risk of a fire.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-766.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-766
Notice Date: Oct 29, 2018
Recall Date: Mar 26, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 17V761000 SAFETY RECALL
438.3K Vehicles Affected
Recall Date: Nov 30, 2017
Safety Issue:

Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.

Potential Risk:
If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-756
Notice Date: May 9, 2018
Recall Date: Nov 30, 2017
Daimler Trucks North America Llc
NHTSA Campaign: 17V588000 SAFETY RECALL
32 Vehicles Affected
Recall Date: Sep 21, 2017
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2013-2018 Western Star 4700 trucks. The battery cable may contact the all wheel drive axle yoke.

Potential Risk:
Battery cable contact with the axle yoke may cause the cable to chafe and short, increasing the risk of a fire.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the battery cables, repairing them as needed, free of charge. The recall began on November 16, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-746.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-746
Notice Date: Nov 16, 2017
Recall Date: Sep 21, 2017
Daimler Trucks North America Llc
NHTSA Campaign: 17V452000 SAFETY RECALL
2.5K Vehicles Affected
Recall Date: Jul 17, 2017
Safety Issue:

Daimler Trucks North America (DTNA) is recalling certain 2018 Freightliner Cascadia, M2 Business Class, 114SD, and 122SD trucks, and Western Star 4700 and 5700 trucks. These vehicles have tow hooks used for recovery purposes that may fail during use.

Potential Risk:
If the tow hook fails without warning during a recovery operation, the sudden release of the vehicle may increase the risk of injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the vehicle's tow hooks and, depending on their production date codes, will replace them, free of charge. The recall began on September 14, 2017. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-742.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local WESTERN STAR dealer to schedule your FREE recall repair.
Manufacturer: WESTERN STAR
Mfg Campaign: FL-742
Notice Date: Sep 14, 2017
Recall Date: Jul 17, 2017

Consumer Complaints

1 Complaint
Daimler Trucks North America, Llc
Campaign: 11469518 Other
1 Vehicles Affected
Jun 16, 2022
Defect Description:

AIR BAGS

Potential Consequences:

The contact was driving the company's vehicle which was a 2018 Western Star 4700. The contact stated that while driving approximately 40 mph at a curve and suddenly the front passenger tire began to wobble. The contact lost control of the vehicle's steering ability. The contact stated the vehicle began to lose complete control and then flipped over to the right side. The air bags did not deploy. The contact had injuries to their shoulder and medical attention was not needed. A police report was filed. The vehicle was towed. The vehicle had not been deemed totaled. The contact stated they were told by the owner of the vehicle that the dealer was made aware of the failure, however, the diagnosis was unknown. The manufacturer was not made aware of the failure. The approximate failure mileage was 247,000.

Corrective Action:

The contact was driving the company's vehicle which was a 2018 Western Star 4700. The contact stated that while driving approximately 40 mph at a curve and suddenly the front passenger tire began to wobble. The contact lost control of the vehicle's steering ability. The contact stated the vehicle began to lose complete control and then flipped over to the right side. The air bags did not deploy. The contact had injuries to their shoulder and medical attention was not needed. A police report was filed. The vehicle was towed. The vehicle had not been deemed totaled. The contact stated they were told by the owner of the vehicle that the dealer was made aware of the failure, however, the diagnosis was unknown. The manufacturer was not made aware of the failure. The approximate failure mileage was 247,000.

Additional Notes:

The contact was driving the company's vehicle which was a 2018 Western Star 4700. The contact stated that while driving approximately 40 mph at a curve and suddenly the front passenger tire began to wobble. The contact lost control of the vehicle's steering ability. The contact stated the vehicle began to lose complete control and then flipped over to the right side. The air bags did not deploy. The contact had injuries to their shoulder and medical attention was not needed. A police report was filed. The vehicle was towed. The vehicle had not been deemed totaled. The contact stated they were told by the owner of the vehicle that the dealer was made aware of the failure, however, the diagnosis was unknown. The manufacturer was not made aware of the failure. The approximate failure mileage was 247,000.

Manufacturer: WESTERN STAR
Mfg Campaign: 11469518
Notice Date: Jun 16, 2022
Recall Date: Jun 16, 2022
Back to 4700 Years WESTERN STAR Models All Makes

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