Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10320
Recall Date: May 1, 2025
Consumer Complaints
13 ComplaintsVolvo Car Usa, Llc
Defect Description:
WHEELS
Potential Consequences:
I am filing this report regarding a serious and potentially dangerous issue with my 2025 Volvo XC90 (VIN: [XXX]), purchased new on [XXX]. On [XXX], with only 4,516 miles, I experienced a sudden and unexplained drop in tire pressure while driving. I pulled over safely, replaced the flat with a temporary tire, and took it to a local tire shop. The technician informed me that the rear passenger-side rim had a severe internal crack on the inside barrel, causing an air leak. There was no visible damage to the tire, no pothole impact, no curb hit—only a clean break in the rim, which suggests a possible structural or manufacturing defect. I immediately brought the car to the original dealership (Volvo Cars Clear Lake in Friendswood, TX), where Service Advisor Jared Black dismissed my concern and refused to cover the repair under warranty, claiming the rim must have hit a rock. I disagreed and requested documentation of this finding, but Mr. Black initially refused to provide the inspection report. After persistent arguing and a 5-hour wait at the service center, I was finally given a report showing a $2,338.99 wheel replacement recommendation, not covered by warranty. I bought a Volvo for its safety reputation, but this rim cracked under normal driving conditions and low mileage. A failure like this at highway speeds could have been catastrophic. I believe this warrants an official safety investigation to determine whether other 2025 Volvo XC90 rims may be at risk of similar failure. Please investigate. I have documentation available and am willing to provide additional information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am filing this report regarding a serious and potentially dangerous issue with my 2025 Volvo XC90 (VIN: [XXX]), purchased new on [XXX]. On [XXX], with only 4,516 miles, I experienced a sudden and unexplained drop in tire pressure while driving. I pulled over safely, replaced the flat with a temporary tire, and took it to a local tire shop. The technician informed me that the rear passenger-side rim had a severe internal crack on the inside barrel, causing an air leak. There was no visible damage to the tire, no pothole impact, no curb hit—only a clean break in the rim, which suggests a possible structural or manufacturing defect. I immediately brought the car to the original dealership (Volvo Cars Clear Lake in Friendswood, TX), where Service Advisor Jared Black dismissed my concern and refused to cover the repair under warranty, claiming the rim must have hit a rock. I disagreed and requested documentation of this finding, but Mr. Black initially refused to provide the inspection report. After persistent arguing and a 5-hour wait at the service center, I was finally given a report showing a $2,338.99 wheel replacement recommendation, not covered by warranty. I bought a Volvo for its safety reputation, but this rim cracked under normal driving conditions and low mileage. A failure like this at highway speeds could have been catastrophic. I believe this warrants an official safety investigation to determine whether other 2025 Volvo XC90 rims may be at risk of similar failure. Please investigate. I have documentation available and am willing to provide additional information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am filing this report regarding a serious and potentially dangerous issue with my 2025 Volvo XC90 (VIN: [XXX]), purchased new on [XXX]. On [XXX], with only 4,516 miles, I experienced a sudden and unexplained drop in tire pressure while driving. I pulled over safely, replaced the flat with a temporary tire, and took it to a local tire shop. The technician informed me that the rear passenger-side rim had a severe internal crack on the inside barrel, causing an air leak. There was no visible damage to the tire, no pothole impact, no curb hit—only a clean break in the rim, which suggests a possible structural or manufacturing defect. I immediately brought the car to the original dealership (Volvo Cars Clear Lake in Friendswood, TX), where Service Advisor Jared Black dismissed my concern and refused to cover the repair under warranty, claiming the rim must have hit a rock. I disagreed and requested documentation of this finding, but Mr. Black initially refused to provide the inspection report. After persistent arguing and a 5-hour wait at the service center, I was finally given a report showing a $2,338.99 wheel replacement recommendation, not covered by warranty. I bought a Volvo for its safety reputation, but this rim cracked under normal driving conditions and low mileage. A failure like this at highway speeds could have been catastrophic. I believe this warrants an official safety investigation to determine whether other 2025 Volvo XC90 rims may be at risk of similar failure. Please investigate. I have documentation available and am willing to provide additional information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11666445
Recall Date: Jun 12, 2025
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2025 Volvo XC90. The contact stated that while driving downhill at 15 MPH, while depressing the brake pedal, the vehicle would not come to a complete stop as intended. No warning light illuminated. The contact stated that he drove up a hill in order to come to a stop. The vehicle was towed to a local independent mechanic, where it was left for further diagnosis. The local dealer was not contacted. The air bags were deployed. No injuries were sustained, and no medical attention was sought. A police report was not filed. The vehicle was not repaired. In addition, the contact related to the failure to an NHTSA Campaign Number: 25V282000 (Back Over Prevention) that was repaired prior to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2025 Volvo XC90. The contact stated that while driving downhill at 15 MPH, while depressing the brake pedal, the vehicle would not come to a complete stop as intended. No warning light illuminated. The contact stated that he drove up a hill in order to come to a stop. The vehicle was towed to a local independent mechanic, where it was left for further diagnosis. The local dealer was not contacted. The air bags were deployed. No injuries were sustained, and no medical attention was sought. A police report was not filed. The vehicle was not repaired. In addition, the contact related to the failure to an NHTSA Campaign Number: 25V282000 (Back Over Prevention) that was repaired prior to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2025 Volvo XC90. The contact stated that while driving downhill at 15 MPH, while depressing the brake pedal, the vehicle would not come to a complete stop as intended. No warning light illuminated. The contact stated that he drove up a hill in order to come to a stop. The vehicle was towed to a local independent mechanic, where it was left for further diagnosis. The local dealer was not contacted. The air bags were deployed. No injuries were sustained, and no medical attention was sought. A police report was not filed. The vehicle was not repaired. In addition, the contact related to the failure to an NHTSA Campaign Number: 25V282000 (Back Over Prevention) that was repaired prior to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11661009
Recall Date: May 14, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I picked up the auto in Sweden OSD....the car does not have a owners manual that can be printed or down-loaded. Was informed by VOLVO that it is in the computer on the car and you can use that. You are unable to open the manual while the auto is moving. Was advised that VOLVO does not plan to make a manual available for download or purchase. With today's technology, how can you sell a car with no users manual. I believe this is a major safety issue.
Corrective Action:
I picked up the auto in Sweden OSD....the car does not have a owners manual that can be printed or down-loaded. Was informed by VOLVO that it is in the computer on the car and you can use that. You are unable to open the manual while the auto is moving. Was advised that VOLVO does not plan to make a manual available for download or purchase. With today's technology, how can you sell a car with no users manual. I believe this is a major safety issue.
Additional Notes:
I picked up the auto in Sweden OSD....the car does not have a owners manual that can be printed or down-loaded. Was informed by VOLVO that it is in the computer on the car and you can use that. You are unable to open the manual while the auto is moving. Was advised that VOLVO does not plan to make a manual available for download or purchase. With today's technology, how can you sell a car with no users manual. I believe this is a major safety issue.
Mfg Campaign: 11659544
Recall Date: May 7, 2025
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Corrective Action:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Additional Notes:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Mfg Campaign: 11650504
Recall Date: Mar 25, 2025
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Corrective Action:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Additional Notes:
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a residential area at 35 MPH, the vehicle independently slowed down with the message "Engine Has Now Stopped" displayed on the instrument panel. The contact pulled over and turned off the vehicle. The contact stated that the vehicle initially failed to restart after the first attempt; however, the vehicle restarted after the second attempt and resumed normal operation after the failure. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was taken to a dealer however, the dealer was unable to determine the cause for the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300.
Mfg Campaign: 11650504
Recall Date: Mar 25, 2025
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
On 2 occasions (only had vehicle 3 weeks), Ive received a message on the screen that the camera is temporarily unavailable when in reverse. The message suggests I press the home button but didn’t help. I then rebooted the Google based system by long pressing the home button again. After the reboot, hit the same message the camera is unavailable. I then tried to select the other cameras (side mirrors, front bumper), but nothing displayed.
Corrective Action:
On 2 occasions (only had vehicle 3 weeks), Ive received a message on the screen that the camera is temporarily unavailable when in reverse. The message suggests I press the home button but didn’t help. I then rebooted the Google based system by long pressing the home button again. After the reboot, hit the same message the camera is unavailable. I then tried to select the other cameras (side mirrors, front bumper), but nothing displayed.
Additional Notes:
On 2 occasions (only had vehicle 3 weeks), Ive received a message on the screen that the camera is temporarily unavailable when in reverse. The message suggests I press the home button but didn’t help. I then rebooted the Google based system by long pressing the home button again. After the reboot, hit the same message the camera is unavailable. I then tried to select the other cameras (side mirrors, front bumper), but nothing displayed.
Mfg Campaign: 11646570
Recall Date: Mar 5, 2025
Volvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2025 Volvo XC90. The contact stated while driving at various speeds, the air bag light illuminated, and a message to return the vehicle to the dealer was displayed. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a software installation failure. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer and remained with the dealer for further diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.
Corrective Action:
The contact owns a 2025 Volvo XC90. The contact stated while driving at various speeds, the air bag light illuminated, and a message to return the vehicle to the dealer was displayed. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a software installation failure. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer and remained with the dealer for further diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.
Additional Notes:
The contact owns a 2025 Volvo XC90. The contact stated while driving at various speeds, the air bag light illuminated, and a message to return the vehicle to the dealer was displayed. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a software installation failure. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer and remained with the dealer for further diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.
Mfg Campaign: 11645568
Recall Date: Feb 28, 2025
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Complete brake failure. Vehicle would no slow at all. Brake failure warning on dash. Now multitude of warnings.
Corrective Action:
Complete brake failure. Vehicle would no slow at all. Brake failure warning on dash. Now multitude of warnings.
Additional Notes:
Complete brake failure. Vehicle would no slow at all. Brake failure warning on dash. Now multitude of warnings.
Mfg Campaign: 11643056
Recall Date: Feb 16, 2025
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Remote start - when the vehicle is running by remote start using the Volvo app, it is not possible to directly fully start to the normal operating mode. If foot is placed on brake and the start/stop knob is turned, the display briefly shows the normal operating display and then reverts back to the limited display showing miles to empty and door status. If attempted again, the same occurs (1-2 seconds of normal display followed by limited display). The car cannot be driven until and unless the start/stop knob is turned without your foot on the brake to shut the engine off and then the engine is started again.
Corrective Action:
Remote start - when the vehicle is running by remote start using the Volvo app, it is not possible to directly fully start to the normal operating mode. If foot is placed on brake and the start/stop knob is turned, the display briefly shows the normal operating display and then reverts back to the limited display showing miles to empty and door status. If attempted again, the same occurs (1-2 seconds of normal display followed by limited display). The car cannot be driven until and unless the start/stop knob is turned without your foot on the brake to shut the engine off and then the engine is started again.
Additional Notes:
Remote start - when the vehicle is running by remote start using the Volvo app, it is not possible to directly fully start to the normal operating mode. If foot is placed on brake and the start/stop knob is turned, the display briefly shows the normal operating display and then reverts back to the limited display showing miles to empty and door status. If attempted again, the same occurs (1-2 seconds of normal display followed by limited display). The car cannot be driven until and unless the start/stop knob is turned without your foot on the brake to shut the engine off and then the engine is started again.
Mfg Campaign: 11640263
Recall Date: Feb 3, 2025
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Corrective Action:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Additional Notes:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Mfg Campaign: 11637435
Recall Date: Jan 21, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Corrective Action:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Additional Notes:
Remote start, infotainment system which controls everything, dashboard, lights, and cigarette lighter all intermittently turn off and on. Everyday, something else seems to stop working. My vehicle is 2.5 weeks old. This is apparently is a know latent defect that Volvo has chosen to keep from customers, based on feedback from VOLVO service, who are actually denying appointments stating that there is nothing they can do.
Mfg Campaign: 11637435
Recall Date: Jan 21, 2025
Volvo Car Usa, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I try to back the car out of parking lot, it shows "Camera temporary unavailable". The problem disappears sometime. It is a new car and this has happened a couple of times already.
Corrective Action:
When I try to back the car out of parking lot, it shows "Camera temporary unavailable". The problem disappears sometime. It is a new car and this has happened a couple of times already.
Additional Notes:
When I try to back the car out of parking lot, it shows "Camera temporary unavailable". The problem disappears sometime. It is a new car and this has happened a couple of times already.
Mfg Campaign: 11633554
Recall Date: Jan 1, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brand new vehicle emitting moderate amount of smoke from exhaust when stopping, idle, or when pulling out from stopped position (I.e. traffic light, stop sign). Notice exhaust smoke more when coming to stop on slight decline or accelerating from stopped position to incline roadway. Smoke is malodorous (burning metal/wire smell). No warning lights on vehicle dash. Inspected by Volvo dealership service team and unable to find source of smoking. Smoke odor causes headache in vehicle occupants if windows down when smoke present. Thankfully, no smoke in cabin. When exhaust smoke is heavy, visibility of motorists behind me in traffic is temporarily decreased until smoke clears. Also, I experience temporary decreased driver side window visibility from smoke when this occurs and have to remained stopped until smoke clears. This problem has occurred daily since the first episode.
Corrective Action:
Brand new vehicle emitting moderate amount of smoke from exhaust when stopping, idle, or when pulling out from stopped position (I.e. traffic light, stop sign). Notice exhaust smoke more when coming to stop on slight decline or accelerating from stopped position to incline roadway. Smoke is malodorous (burning metal/wire smell). No warning lights on vehicle dash. Inspected by Volvo dealership service team and unable to find source of smoking. Smoke odor causes headache in vehicle occupants if windows down when smoke present. Thankfully, no smoke in cabin. When exhaust smoke is heavy, visibility of motorists behind me in traffic is temporarily decreased until smoke clears. Also, I experience temporary decreased driver side window visibility from smoke when this occurs and have to remained stopped until smoke clears. This problem has occurred daily since the first episode.
Additional Notes:
Brand new vehicle emitting moderate amount of smoke from exhaust when stopping, idle, or when pulling out from stopped position (I.e. traffic light, stop sign). Notice exhaust smoke more when coming to stop on slight decline or accelerating from stopped position to incline roadway. Smoke is malodorous (burning metal/wire smell). No warning lights on vehicle dash. Inspected by Volvo dealership service team and unable to find source of smoking. Smoke odor causes headache in vehicle occupants if windows down when smoke present. Thankfully, no smoke in cabin. When exhaust smoke is heavy, visibility of motorists behind me in traffic is temporarily decreased until smoke clears. Also, I experience temporary decreased driver side window visibility from smoke when this occurs and have to remained stopped until smoke clears. This problem has occurred daily since the first episode.
Mfg Campaign: 11616288
Recall Date: Sep 24, 2024
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