Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: R10312
Recall Date: Mar 20, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10213
Recall Date: Jan 5, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10120
Recall Date: Sep 15, 2021
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10111
Recall Date: Sep 1, 2021
Volvo Car Usa, Llc
Safety Issue:
Volvo Cars USA, LLC (Volvo Car) is recalling certain 2021 Volvo V60, V60 Cross Country, V90, V90 Cross Country, XC60, and XC90 vehicles. The Supplementary Restraint System (SRS) control unit may not have been properly attached to the car body and may detach during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10068
Recall Date: Jan 7, 2021
Consumer Complaints
27 ComplaintsVolvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Title: Possible Defect – Uneven Airbag Deployment Description: On July 20, 2025, around 5:30 PM, i was driving a 2021 Volvo XC90 on a main road when another vehicle suddenly entered from the right side without stopping at a stop sign. I was unable to avoid a collision and my vehicle T-boned the other car (front impact on my vehicle). During the crash, I believe the front airbag system did not deploy properly or deployed unevenly. I felt like the left side of the airbag (from the steering wheel) was full of air but not the right side (that side was flat when it deployed), and I believe I hit my head on the steering wheel. I experienced severe injuries to my head, face, and right eye, including commotio retinae, lens displacement, corneal abrasion, corneal edema, phacodonesis, iridodonesis, and concussion. I am concerned that the Supplemental Restraint System (SRS) malfunctioned, contributing to the severity of my injuries. No modifications have been made to the airbag system. I request that NHTSA investigate whether there is a defect in the airbag deployment of the 2021 Volvo XC90, particularly for asymmetric or partial deployment. The automatic emergency braking (AEB) system also did not activate despite the imminent collision. There were no warning lamps, messages, or unusual symptoms prior to the crash. The issue has not yet been reproduced or confirmed by a dealer or service center, but The police was at the scene. My insurance company has inspected the vehicle. I have also reported this to the customer care team at Volvo.
Corrective Action:
Title: Possible Defect – Uneven Airbag Deployment Description: On July 20, 2025, around 5:30 PM, i was driving a 2021 Volvo XC90 on a main road when another vehicle suddenly entered from the right side without stopping at a stop sign. I was unable to avoid a collision and my vehicle T-boned the other car (front impact on my vehicle). During the crash, I believe the front airbag system did not deploy properly or deployed unevenly. I felt like the left side of the airbag (from the steering wheel) was full of air but not the right side (that side was flat when it deployed), and I believe I hit my head on the steering wheel. I experienced severe injuries to my head, face, and right eye, including commotio retinae, lens displacement, corneal abrasion, corneal edema, phacodonesis, iridodonesis, and concussion. I am concerned that the Supplemental Restraint System (SRS) malfunctioned, contributing to the severity of my injuries. No modifications have been made to the airbag system. I request that NHTSA investigate whether there is a defect in the airbag deployment of the 2021 Volvo XC90, particularly for asymmetric or partial deployment. The automatic emergency braking (AEB) system also did not activate despite the imminent collision. There were no warning lamps, messages, or unusual symptoms prior to the crash. The issue has not yet been reproduced or confirmed by a dealer or service center, but The police was at the scene. My insurance company has inspected the vehicle. I have also reported this to the customer care team at Volvo.
Additional Notes:
Title: Possible Defect – Uneven Airbag Deployment Description: On July 20, 2025, around 5:30 PM, i was driving a 2021 Volvo XC90 on a main road when another vehicle suddenly entered from the right side without stopping at a stop sign. I was unable to avoid a collision and my vehicle T-boned the other car (front impact on my vehicle). During the crash, I believe the front airbag system did not deploy properly or deployed unevenly. I felt like the left side of the airbag (from the steering wheel) was full of air but not the right side (that side was flat when it deployed), and I believe I hit my head on the steering wheel. I experienced severe injuries to my head, face, and right eye, including commotio retinae, lens displacement, corneal abrasion, corneal edema, phacodonesis, iridodonesis, and concussion. I am concerned that the Supplemental Restraint System (SRS) malfunctioned, contributing to the severity of my injuries. No modifications have been made to the airbag system. I request that NHTSA investigate whether there is a defect in the airbag deployment of the 2021 Volvo XC90, particularly for asymmetric or partial deployment. The automatic emergency braking (AEB) system also did not activate despite the imminent collision. There were no warning lamps, messages, or unusual symptoms prior to the crash. The issue has not yet been reproduced or confirmed by a dealer or service center, but The police was at the scene. My insurance company has inspected the vehicle. I have also reported this to the customer care team at Volvo.
Mfg Campaign: 11675796
Recall Date: Jul 24, 2025
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646018
Recall Date: Mar 3, 2025
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646018
Recall Date: Mar 3, 2025
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my wife and [XXX] daughter. I have yet to reproduce the problem but have an appointment scheduled with the dealership later this week. Zero warnings or messages were present before, during or after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646018
Recall Date: Mar 3, 2025
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Corrective Action:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Additional Notes:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Mfg Campaign: 11613402
Recall Date: Sep 9, 2024
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Corrective Action:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Additional Notes:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Mfg Campaign: 11613402
Recall Date: Sep 9, 2024
Volvo Car Usa, Llc
Defect Description:
WHEELS
Potential Consequences:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Corrective Action:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Additional Notes:
The brakes did not work when the automatic emergency braking turned on. When I pressed the brakes all the way down, the brakes didn’t respond because it was still in automatic mode. I was able to swerve into the next lane to not hit the vehicle in front of me. The automatic emergency braking also turned on when I was reversing from a parked location when there was a vehicle waiting to park behind me and my vehicle stoped and didn’t come off of brake/park mode. I had to turn my vehicle on and off again to get it to move again. I have taken my vehicle in twice for shaking. My back rotors were replaced 2 weeks ago but my vehicle still shakes. This car only has around 21,000 miles to have so many issues already with rotors and shaking.
Mfg Campaign: 11613402
Recall Date: Sep 9, 2024
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Corrective Action:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Additional Notes:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Mfg Campaign: 11611104
Recall Date: Aug 27, 2024
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Corrective Action:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Additional Notes:
Vehicle steer violently on pilot assist and powertrain disabled, not allowing us to steer the wheel on a highway. (Last year) We were lucky no other cars were nearby, needed a reboot for the wheels to work again. Dealership isn’t sure what happened. Now we have a hybrid system failure which a lot of cars with the same model Xc90 T8 is having with the hybrid system. Please investigate into this
Mfg Campaign: 11611104
Recall Date: Aug 27, 2024
Volvo Car Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Heat does not work in Hybrid Vehicle. Prevents windshield from being able to be defrosted in winter. Should be covered under warranty, however when I took it to the dealer they report that multiple Volvo have this problem and there is a part shortage. Because of this problem, the vehicle is unsafe to drive the vehicle in the winter because it won't generate enough heat to melt the snow and ice that hits the windshield.
Corrective Action:
Heat does not work in Hybrid Vehicle. Prevents windshield from being able to be defrosted in winter. Should be covered under warranty, however when I took it to the dealer they report that multiple Volvo have this problem and there is a part shortage. Because of this problem, the vehicle is unsafe to drive the vehicle in the winter because it won't generate enough heat to melt the snow and ice that hits the windshield.
Additional Notes:
Heat does not work in Hybrid Vehicle. Prevents windshield from being able to be defrosted in winter. Should be covered under warranty, however when I took it to the dealer they report that multiple Volvo have this problem and there is a part shortage. Because of this problem, the vehicle is unsafe to drive the vehicle in the winter because it won't generate enough heat to melt the snow and ice that hits the windshield.
Mfg Campaign: 11564107
Recall Date: Jan 8, 2024
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Corrective Action:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Additional Notes:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Mfg Campaign: 11532602
Recall Date: Jul 16, 2023
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Corrective Action:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Additional Notes:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Mfg Campaign: 11532602
Recall Date: Jul 16, 2023
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Corrective Action:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Additional Notes:
The infotainment system has locked up and has shut completely off while driving. When it shuts down (screen goes black) or glitches, the car actually loses power. Luckily it powered right back on but it was scary and could happen again and be much worse. The screen/ infotainment system has had this issue for awhile. We’ve even told Volvo of Tulsa about it when it was in for service but they said they couldn’t do anything about it because they couldn’t reproduce the issue. We have also had the brakes and rotors replaced twice at the dealership because they seem to be lemons or faulty. We are currently dealing with vibration once again (conveniently now the warranty is out).
Mfg Campaign: 11532602
Recall Date: Jul 16, 2023
Volvo Car Usa, Llc
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
The harness can be loosened by lightly pulling on it without use of the harness release button. The harness is not holding the child in place and the car seat is therefore unsafe for use.
Corrective Action:
The harness can be loosened by lightly pulling on it without use of the harness release button. The harness is not holding the child in place and the car seat is therefore unsafe for use.
Additional Notes:
The harness can be loosened by lightly pulling on it without use of the harness release button. The harness is not holding the child in place and the car seat is therefore unsafe for use.
Mfg Campaign: 11520629
Recall Date: May 5, 2023
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Corrective Action:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Additional Notes:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Mfg Campaign: 11511651
Recall Date: Mar 13, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Corrective Action:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Additional Notes:
On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.
Mfg Campaign: 11511651
Recall Date: Mar 13, 2023
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.
Corrective Action:
Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.
Additional Notes:
Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.
Mfg Campaign: 11511411
Recall Date: Mar 12, 2023
Volvo Car Usa, Llc
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
I brought a 2021 XC90 Volvo on 8/18/2022 with 12861 miles on it. The attached photo will show the current mile on the vehicle is 17421, so you can see I have only put 4560 miles on the vehicle. This vehicle was only brought 3 months ago. It's very concerning that I was driving down interstate 530 on Sunday 11/13/2022 and for the first time ever the low-pressure light comes on and then seconds later the vehicle starts the shakes and I almost lost control of the vehicle. I managed to get to the side of the highway to find that my back passenger rear tire had separated around the rim (pictures are attached). Perelli 275/40 R21 107V M+S Scorpion Verde All Season
Corrective Action:
I brought a 2021 XC90 Volvo on 8/18/2022 with 12861 miles on it. The attached photo will show the current mile on the vehicle is 17421, so you can see I have only put 4560 miles on the vehicle. This vehicle was only brought 3 months ago. It's very concerning that I was driving down interstate 530 on Sunday 11/13/2022 and for the first time ever the low-pressure light comes on and then seconds later the vehicle starts the shakes and I almost lost control of the vehicle. I managed to get to the side of the highway to find that my back passenger rear tire had separated around the rim (pictures are attached). Perelli 275/40 R21 107V M+S Scorpion Verde All Season
Additional Notes:
I brought a 2021 XC90 Volvo on 8/18/2022 with 12861 miles on it. The attached photo will show the current mile on the vehicle is 17421, so you can see I have only put 4560 miles on the vehicle. This vehicle was only brought 3 months ago. It's very concerning that I was driving down interstate 530 on Sunday 11/13/2022 and for the first time ever the low-pressure light comes on and then seconds later the vehicle starts the shakes and I almost lost control of the vehicle. I managed to get to the side of the highway to find that my back passenger rear tire had separated around the rim (pictures are attached). Perelli 275/40 R21 107V M+S Scorpion Verde All Season
Mfg Campaign: 11493737
Recall Date: Nov 15, 2022
Volvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Took my car in because one of my backseat seatbelts no longer retracted properly and Was so loose that I couldn’t possibly buckle my daughter in safely in her car seat. I had noticed the seatbelt on the other side was also starting to retract more slowly. When the service center did the test they said the one that no longer retracted was covered under warranty but the other was not broken enough to be covered and that I could come back when it was. So basically I should keep buckling my child into a faulty seatbelt until it is completely broken. When I asked why the seatbelts were like this they told me it was “wear and tear” and when I said it’s a new car they said it’s because of the car seats. When I got home I did some googling and found that thousands of other Volvos have already been recalled because of the exact same problem I am having and when I told them this they said I would have to contact Volvos head office. When I did that Volvo had me wait for weeks and then finally agreed they would fix my other seatbelt as a gesture of goodwill. Even though this is obviously they same problem as the recalled cars neither the company or the service place is going to tell anyone else. There are clearly more cars affected and they are lying to people and saying the seatbelts are safe when they are not and they do not care that children are being buckled into their unsafe seatbelts. I am appalled and hope you will take action ASAP. Who knows how many kids are being buckled into these seatbelts that won’t save them.
Corrective Action:
Took my car in because one of my backseat seatbelts no longer retracted properly and Was so loose that I couldn’t possibly buckle my daughter in safely in her car seat. I had noticed the seatbelt on the other side was also starting to retract more slowly. When the service center did the test they said the one that no longer retracted was covered under warranty but the other was not broken enough to be covered and that I could come back when it was. So basically I should keep buckling my child into a faulty seatbelt until it is completely broken. When I asked why the seatbelts were like this they told me it was “wear and tear” and when I said it’s a new car they said it’s because of the car seats. When I got home I did some googling and found that thousands of other Volvos have already been recalled because of the exact same problem I am having and when I told them this they said I would have to contact Volvos head office. When I did that Volvo had me wait for weeks and then finally agreed they would fix my other seatbelt as a gesture of goodwill. Even though this is obviously they same problem as the recalled cars neither the company or the service place is going to tell anyone else. There are clearly more cars affected and they are lying to people and saying the seatbelts are safe when they are not and they do not care that children are being buckled into their unsafe seatbelts. I am appalled and hope you will take action ASAP. Who knows how many kids are being buckled into these seatbelts that won’t save them.
Additional Notes:
Took my car in because one of my backseat seatbelts no longer retracted properly and Was so loose that I couldn’t possibly buckle my daughter in safely in her car seat. I had noticed the seatbelt on the other side was also starting to retract more slowly. When the service center did the test they said the one that no longer retracted was covered under warranty but the other was not broken enough to be covered and that I could come back when it was. So basically I should keep buckling my child into a faulty seatbelt until it is completely broken. When I asked why the seatbelts were like this they told me it was “wear and tear” and when I said it’s a new car they said it’s because of the car seats. When I got home I did some googling and found that thousands of other Volvos have already been recalled because of the exact same problem I am having and when I told them this they said I would have to contact Volvos head office. When I did that Volvo had me wait for weeks and then finally agreed they would fix my other seatbelt as a gesture of goodwill. Even though this is obviously they same problem as the recalled cars neither the company or the service place is going to tell anyone else. There are clearly more cars affected and they are lying to people and saying the seatbelts are safe when they are not and they do not care that children are being buckled into their unsafe seatbelts. I am appalled and hope you will take action ASAP. Who knows how many kids are being buckled into these seatbelts that won’t save them.
Mfg Campaign: 11491884
Recall Date: Nov 2, 2022
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My Xc90 is shuttering at interstate speeds as well as below. When I purchased, they had to machine the rotors and said they balanced the front tires. It did not help much. The brakes shake less. I'm sure the entire rotors are warped. All this with 12k miles on the vehicle.
Corrective Action:
My Xc90 is shuttering at interstate speeds as well as below. When I purchased, they had to machine the rotors and said they balanced the front tires. It did not help much. The brakes shake less. I'm sure the entire rotors are warped. All this with 12k miles on the vehicle.
Additional Notes:
My Xc90 is shuttering at interstate speeds as well as below. When I purchased, they had to machine the rotors and said they balanced the front tires. It did not help much. The brakes shake less. I'm sure the entire rotors are warped. All this with 12k miles on the vehicle.
Mfg Campaign: 11486819
Recall Date: Sep 27, 2022
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