VOLVO XC60 2020

Complete listing of complaints and recalls for this vehicle

24
Complaints
13
Recalls

Complaints & Recalls

24 Complaints 13 Recalls

Official Safety Recalls - Important!

13 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volvo Car Usa, Llc
NHTSA Campaign: 25V179000 SAFETY RECALL
7.5K Vehicles Affected
Recall Date: Mar 20, 2025
Safety Issue:

Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.

Potential Risk:
A short circuit in a high-voltage battery increases the risk of a fire.
FREE Recall Solution:
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R10312
Notice Date: May 14, 2025
Recall Date: Mar 20, 2025
Volvo Car Usa, Llc
NHTSA Campaign: 23V001000 SAFETY RECALL
74 Vehicles Affected
Recall Date: Jan 5, 2023
Safety Issue:

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.

Potential Risk:
A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
FREE Recall Solution:
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R10213
Notice Date: Jan 31, 2023
Recall Date: Jan 5, 2023
Volvo Car Usa, Llc
NHTSA Campaign: 21V716000 SAFETY RECALL
9 Vehicles Affected
Recall Date: Sep 15, 2021
Safety Issue:

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.

Potential Risk:
Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R10120
Notice Date: Oct 22, 2021
Recall Date: Sep 15, 2021
Volvo Car Usa, Llc
NHTSA Campaign: 21V414000 SAFETY RECALL
85.6K Vehicles Affected
Recall Date: Jun 2, 2021
Safety Issue:

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.

Potential Risk:
Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R10100
Notice Date: Jul 2, 2021
Recall Date: Jun 2, 2021
Volvo Car Usa Llc
NHTSA Campaign: 20V503000 SAFETY RECALL
87.2K Vehicles Affected
Recall Date: Aug 25, 2020
Safety Issue:

Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.

Potential Risk:
The risk of the front wiper arms nut fixation to loosen and not holding the arm in correct position, the wiper function could be reduced and vision could be impaired, thus increasing the risk of a crash.
FREE Recall Solution:
Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10044.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R10044
Notice Date: Sep 29, 2020
Recall Date: Aug 25, 2020
Volvo Car Usa Llc
NHTSA Campaign: 20V144000 SAFETY RECALL
121.6K Vehicles Affected
Recall Date: Mar 12, 2020
Safety Issue:

Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

Potential Risk:
If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
FREE Recall Solution:
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local VOLVO dealer to schedule your FREE recall repair.
Manufacturer: VOLVO
Mfg Campaign: R29998
Notice Date: Apr 9, 2020
Recall Date: Mar 12, 2020

Consumer Complaints

24 Complaints
Volvo Car Usa, Llc
Campaign: 11633493 Other
Jan 1, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!

Corrective Action:

Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!

Additional Notes:

Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!

Manufacturer: VOLVO
Mfg Campaign: 11633493
Notice Date: Jan 1, 2025
Recall Date: Jan 1, 2025
Volvo Car Usa, Llc
Campaign: 11624075 Other
Nov 7, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.

Corrective Action:

The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.

Additional Notes:

The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.

Manufacturer: VOLVO
Mfg Campaign: 11624075
Notice Date: Nov 7, 2024
Recall Date: Nov 7, 2024
Volvo Car Usa, Llc
Campaign: 11620083 Other
Oct 16, 2024
Defect Description:

WHEELS

Potential Consequences:

Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.

Corrective Action:

Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.

Additional Notes:

Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.

Manufacturer: VOLVO
Mfg Campaign: 11620083
Notice Date: Oct 16, 2024
Recall Date: Oct 16, 2024
Volvo Car Usa, Llc
Campaign: 11594356 Other
Jun 14, 2024
Defect Description:

ENGINE

Potential Consequences:

Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.

Corrective Action:

Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.

Additional Notes:

Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.

Manufacturer: VOLVO
Mfg Campaign: 11594356
Notice Date: Jun 14, 2024
Recall Date: Jun 14, 2024
Volvo Car Usa, Llc
Campaign: 11567128 Other
Jan 22, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.

Corrective Action:

Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.

Additional Notes:

Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.

Manufacturer: VOLVO
Mfg Campaign: 11567128
Notice Date: Jan 22, 2024
Recall Date: Jan 22, 2024
Volvo Car Usa, Llc
Campaign: 11551241 Other
1 Vehicles Affected
Oct 22, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.

Corrective Action:

I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.

Additional Notes:

I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.

Manufacturer: VOLVO
Mfg Campaign: 11551241
Notice Date: Oct 22, 2023
Recall Date: Oct 22, 2023
Volvo Car Usa, Llc
Campaign: 11525617 Other
Jun 6, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Corrective Action:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Additional Notes:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Manufacturer: VOLVO
Mfg Campaign: 11525617
Notice Date: Jun 6, 2023
Recall Date: Jun 6, 2023
Volvo Car Usa, Llc
Campaign: 11525617 Other
Jun 6, 2023
Defect Description:

WHEELS

Potential Consequences:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Corrective Action:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Additional Notes:

- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly

Manufacturer: VOLVO
Mfg Campaign: 11525617
Notice Date: Jun 6, 2023
Recall Date: Jun 6, 2023
Volvo Car Usa, Llc
Campaign: 11523444 Other
May 23, 2023
Defect Description:

ENGINE

Potential Consequences:

The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.

Corrective Action:

The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.

Additional Notes:

The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.

Manufacturer: VOLVO
Mfg Campaign: 11523444
Notice Date: May 23, 2023
Recall Date: May 23, 2023
Volvo Car Usa, Llc
Campaign: 11495787 Other
Dec 2, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.

Corrective Action:

We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.

Additional Notes:

We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.

Manufacturer: VOLVO
Mfg Campaign: 11495787
Notice Date: Dec 2, 2022
Recall Date: Dec 2, 2022
Volvo Car Usa, Llc
Campaign: 11495081 Other
Nov 28, 2022
Defect Description:

AIR BAGS

Potential Consequences:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Corrective Action:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Additional Notes:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Manufacturer: VOLVO
Mfg Campaign: 11495081
Notice Date: Nov 28, 2022
Recall Date: Nov 28, 2022
Volvo Car Usa, Llc
Campaign: 11495081 Other
Nov 28, 2022
Defect Description:

AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT

Potential Consequences:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Corrective Action:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Additional Notes:

The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

Manufacturer: VOLVO
Mfg Campaign: 11495081
Notice Date: Nov 28, 2022
Recall Date: Nov 28, 2022
Volvo Car Usa, Llc
Campaign: 11492842 Other
Nov 9, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Corrective Action:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Additional Notes:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Manufacturer: VOLVO
Mfg Campaign: 11492842
Notice Date: Nov 9, 2022
Recall Date: Nov 9, 2022
Volvo Car Usa, Llc
Campaign: 11492842 Other
Nov 9, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Corrective Action:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Additional Notes:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Manufacturer: VOLVO
Mfg Campaign: 11492842
Notice Date: Nov 9, 2022
Recall Date: Nov 9, 2022
Volvo Car Usa, Llc
Campaign: 11492842 Other
Nov 9, 2022
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Corrective Action:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Additional Notes:

Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.

Manufacturer: VOLVO
Mfg Campaign: 11492842
Notice Date: Nov 9, 2022
Recall Date: Nov 9, 2022
Volvo Car Usa, Llc
Campaign: 11476320 Other
Jul 28, 2022
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.

Corrective Action:

Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.

Additional Notes:

Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.

Manufacturer: VOLVO
Mfg Campaign: 11476320
Notice Date: Jul 28, 2022
Recall Date: Jul 28, 2022
Volvo Car Usa, Llc
Campaign: 11443740 Other
Dec 14, 2021
Defect Description:

TIRES:SIDEWALL

Potential Consequences:

Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.

Corrective Action:

Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.

Additional Notes:

Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.

Manufacturer: VOLVO
Mfg Campaign: 11443740
Notice Date: Dec 14, 2021
Recall Date: Dec 14, 2021
Volvo Car Usa, Llc
Campaign: 11438075 Other
Oct 25, 2021
Defect Description:

SERVICE BRAKES

Potential Consequences:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Corrective Action:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Additional Notes:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Manufacturer: VOLVO
Mfg Campaign: 11438075
Notice Date: Oct 25, 2021
Recall Date: Oct 25, 2021
Volvo Car Usa, Llc
Campaign: 11438075 Other
Oct 25, 2021
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Corrective Action:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Additional Notes:

1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.

Manufacturer: VOLVO
Mfg Campaign: 11438075
Notice Date: Oct 25, 2021
Recall Date: Oct 25, 2021
Volvo Car Usa, Llc
Campaign: 11385337 Other
Dec 28, 2020
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.

Corrective Action:

VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.

Additional Notes:

VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.

Manufacturer: VOLVO
Mfg Campaign: 11385337
Notice Date: Dec 28, 2020
Recall Date: Dec 28, 2020

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Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury

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