Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo) is recalling certain 2018-2021 VNL and VNR buses. The Gross Axle Weight Rating (GAWR) for the rear drive axles stated on the Federal Certification Label exceeds the rating of the wheel hubs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX2002
Recall Date: Jul 1, 2020
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo Trucks) is recalling certain 2019-2020 VAH, VHD, VNL, and VNR vehicles. The t-bolt clasps on the transmission auxiliary air tank straps may have been over-tightened, resulting in potential deformation to the strap where the t-bolt is anchored.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1904
Recall Date: Jul 2, 2019
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VAH, VHD, VNL, and VNR vehicles. The fuse in the transmission circuit may blow, preventing the transmission from shifting.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1903
Recall Date: Jul 2, 2019
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VNL and VNX vehicles configured as 740 and 760 sleeper models. The sleeper bunk window may detach and fall from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1902
Recall Date: Mar 18, 2019
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo) is recalling certain 2018-2019 Volvo VNL vehicles equipped with an automated manual transmission. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1901
Recall Date: Jan 14, 2019
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo) is recalling certain 2019 Volvo VNL and VHD trucks, equipped with Bridgestone M854 tires with date codes 2418-2518, Bridgestone M860A tires with date code 2518, and Bridgestone M864 tires with date codes 2318-2418, all of size 425/65R22.5. The sidewall steel body cords may be exposed, possibly causing unexpected, rapid air loss during use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 119, "New Pneumatic Tires - Other than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1803
Recall Date: Nov 15, 2018
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo) is recalling certain 2016-2019 Volvo VNL trucks equipped with Cummins ISX15 diesel engines. In certain driving conditions, such as on a long down-hill grade, the fuel line may burst if the fuel pump cooling circuit screen becomes restricted.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1802
Recall Date: Sep 25, 2018
Volvo Trucks North America
Safety Issue:
Volvo Trucks North America (Volvo) is recalling certain 2019 Volvo VNL and VNR trucks equipped with Jost fifth wheel couplings. The fifth wheel may have an outboard slider bracket that is too narrow, possibly allowing the trailer to separate from the tractor.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RVXX1801
Recall Date: Aug 16, 2018
Consumer Complaints
6 ComplaintsVolvo Trucks North America
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11436407
Recall Date: Oct 12, 2021
Volvo Trucks North America
Defect Description:
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
Potential Consequences:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owned a 2019 Volvo Truck VNL. The contact stated that the check engine warning light was illuminated intermittently. The contact stated that while the driver was driving approximately 50 mph when they noticed the rear axle smoking. They pulled to the side of the road where they attempted to detach the trailer. The smoke became an actual fire. The fire department was called and extinguished the fire. A report was filed. The vehicle was deemed totaled and was towed. There were no injuries and no medical assistance was needed. The contact did not speak with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11436407
Recall Date: Oct 12, 2021
Volvo Trucks North America
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2019 VOLVO TRUCK. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT HAD TO TURN THE STEERING WHEEL 45 DEGREES TO THE LEFT BECAUSE THE VEHICLE WAS PULLING TO THE RIGHT. AS THE VEHICLE DROVE OVER SOME BUMPS IN THE ROAD, A THUMP COULD BE FELT IN THE STEERING WHEEL. THE CONTACT PULLED OVER AND UPON INSPECTION, SAW THAT THE U-BOLTS THAT SECURE THE FRONT AXEL TO THE RIGHT FRONT LEAF SPRING WERE VERY LOOSE. THE VEHICLE HAD TO BE TOWED AFTER IT WAS INSPECTED BY A STATE TROOPER AND PLACED OUT OF SERVICE. THE VEHICLE WAS TOWED TO PAT SALMON AND SONS (1242 ORGILL AVE, MEMPHIS, TN 38106 (901) 774-1515). THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NEVER HAD ANY SERVICE OR ALIGNMENT IN THE VEHICLE'S HISTORY. THE CONTACT STATED HE THOUGHT THAT THE U-BOLTS THAT SHOULD LAST THE LIFE OF THE VEHICLE. THE CONTACT STATED THAT THE U-BOLTS HAD LOST THEIR ELASTICITY AND MALFUNCTIONED. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 409,228. ## VIN PASSED ## VOLVO TRUCK 2019 ##*DT CONSUMER STATED VEHICLE IS A COMPANY TRUCK*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 VOLVO TRUCK. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT HAD TO TURN THE STEERING WHEEL 45 DEGREES TO THE LEFT BECAUSE THE VEHICLE WAS PULLING TO THE RIGHT. AS THE VEHICLE DROVE OVER SOME BUMPS IN THE ROAD, A THUMP COULD BE FELT IN THE STEERING WHEEL. THE CONTACT PULLED OVER AND UPON INSPECTION, SAW THAT THE U-BOLTS THAT SECURE THE FRONT AXEL TO THE RIGHT FRONT LEAF SPRING WERE VERY LOOSE. THE VEHICLE HAD TO BE TOWED AFTER IT WAS INSPECTED BY A STATE TROOPER AND PLACED OUT OF SERVICE. THE VEHICLE WAS TOWED TO PAT SALMON AND SONS (1242 ORGILL AVE, MEMPHIS, TN 38106 (901) 774-1515). THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NEVER HAD ANY SERVICE OR ALIGNMENT IN THE VEHICLE'S HISTORY. THE CONTACT STATED HE THOUGHT THAT THE U-BOLTS THAT SHOULD LAST THE LIFE OF THE VEHICLE. THE CONTACT STATED THAT THE U-BOLTS HAD LOST THEIR ELASTICITY AND MALFUNCTIONED. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 409,228. ## VIN PASSED ## VOLVO TRUCK 2019 ##*DT CONSUMER STATED VEHICLE IS A COMPANY TRUCK*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 VOLVO TRUCK. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT HAD TO TURN THE STEERING WHEEL 45 DEGREES TO THE LEFT BECAUSE THE VEHICLE WAS PULLING TO THE RIGHT. AS THE VEHICLE DROVE OVER SOME BUMPS IN THE ROAD, A THUMP COULD BE FELT IN THE STEERING WHEEL. THE CONTACT PULLED OVER AND UPON INSPECTION, SAW THAT THE U-BOLTS THAT SECURE THE FRONT AXEL TO THE RIGHT FRONT LEAF SPRING WERE VERY LOOSE. THE VEHICLE HAD TO BE TOWED AFTER IT WAS INSPECTED BY A STATE TROOPER AND PLACED OUT OF SERVICE. THE VEHICLE WAS TOWED TO PAT SALMON AND SONS (1242 ORGILL AVE, MEMPHIS, TN 38106 (901) 774-1515). THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NEVER HAD ANY SERVICE OR ALIGNMENT IN THE VEHICLE'S HISTORY. THE CONTACT STATED HE THOUGHT THAT THE U-BOLTS THAT SHOULD LAST THE LIFE OF THE VEHICLE. THE CONTACT STATED THAT THE U-BOLTS HAD LOST THEIR ELASTICITY AND MALFUNCTIONED. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 409,228. ## VIN PASSED ## VOLVO TRUCK 2019 ##*DT CONSUMER STATED VEHICLE IS A COMPANY TRUCK*JB
Mfg Campaign: 11355359
Recall Date: Sep 16, 2020
Volvo Trucks North America
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Corrective Action:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Additional Notes:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Mfg Campaign: 11353684
Recall Date: Sep 8, 2020
Volvo Trucks North America
Defect Description:
SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Potential Consequences:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Corrective Action:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Additional Notes:
TL* THE CONTACT OPERATES A 2019 VOLVO VNL 760. THE CONTACT STATED THAT THE U-BOLTS USED TO CONNECT THE FRONT AXLES TO THE FRONT LEAF SPRINGS FAILED TO HOLD TENSION CAUSING THE STEERING WHEEL ORIENTATION TO CHANGE AT TIMES WHILE DRIVING OVER BUMPS IN THE ROADWAY. THE CONTACT INDICATED THAT THE STEERING WHEEL ORIENTATION WOULD AT TIMES BE AS MUCH AS 30 TO 45 DEGREES OUT OF ALIGNMENT. THE TRUCK WAS TOWED TO PAT SALMON AND SONS TRUCKING LOCATED AT 1242 ORGILL AVE, MEMPHIS, TN 38106, WHO TIGHTENED THE U-BOLTS HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 450,000. ## VIN PASSED ## VOLVO TRUCK 2019 VNL760 ##
Mfg Campaign: 11353684
Recall Date: Sep 8, 2020
Volvo Trucks North America
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION GOES INTO NEUTRAL WHEN COASTING DOWN HILL, OR WHEN YOU LET UP OFF THE ACCELERATOR. DOESN'T THE REGULATIONS STATE THAT ' THE VEHICLE SHALL BE OPERATED IN GEAR AT ALL TIMES, EXCEPT AS NECESSARY TO SHIFT OR STOP'?
Corrective Action:
TRANSMISSION GOES INTO NEUTRAL WHEN COASTING DOWN HILL, OR WHEN YOU LET UP OFF THE ACCELERATOR. DOESN'T THE REGULATIONS STATE THAT ' THE VEHICLE SHALL BE OPERATED IN GEAR AT ALL TIMES, EXCEPT AS NECESSARY TO SHIFT OR STOP'?
Additional Notes:
TRANSMISSION GOES INTO NEUTRAL WHEN COASTING DOWN HILL, OR WHEN YOU LET UP OFF THE ACCELERATOR. DOESN'T THE REGULATIONS STATE THAT ' THE VEHICLE SHALL BE OPERATED IN GEAR AT ALL TIMES, EXCEPT AS NECESSARY TO SHIFT OR STOP'?
Mfg Campaign: 11318091
Recall Date: Mar 15, 2020
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