VMI CHRYSLER PACIFICA 2018

Complete listing of complaints and recalls for this vehicle

1
Complaints
0
Recalls

Complaints & Recalls

1 Complaints 0 Recalls

Consumer Complaints

1 Complaint
Vantage Mobility
Campaign: 11228309 Other
Jun 28, 2019
Defect Description:

STEERING

Potential Consequences:

I WAS DRIVING A 4 LANE RD. AT APPROXIMATELY 35 MPH WHEN I HAD A COMPLETE LOSS OF ELECTRICAL STEERING CONTROL. VERY SIMILAR TO WHAT I SAW REPORTED TO NTSA. WE WERE ABLE TO WRESTLE THE CAR INTO A BUSINESS PARKING LOT. RESTARTED THE CAR WITHOUT THE ELECTRICAL SYSTEM RETURNING. A RED STEERING WHEEL WITH! APPEARED ON THE DASH. AFTER APPROXIMATELY FIVE MINUTES, DURING WHICH TIME WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP. WE RESTARTED THE CAR AND ALL THE ELECTRICAL PROCESSES INCLUDING STEERING WORKED. THE CAR WAS TAKEN TO THE DEALERSHIP, THEY CHECKED THE COMPUTER SYSTEM AND CONFIRMED THE LOSS OF ELECTRIC CONNECTION. WE WERE ALSO INFORMED THAT EVERYTHING AT THIS TIME IS NOW WORKING CORRECTLY. ONE WEEK PRIOR, THE SAFETY RECALL HAD BEEN COMPLETED AND THIS WAS CHECKED AND FOUND TO BE CORRECTLY DONE. WE ARE DRIVING THE VEHICLE AGAIN WITH SOME TREPIDATION.

Corrective Action:

I WAS DRIVING A 4 LANE RD. AT APPROXIMATELY 35 MPH WHEN I HAD A COMPLETE LOSS OF ELECTRICAL STEERING CONTROL. VERY SIMILAR TO WHAT I SAW REPORTED TO NTSA. WE WERE ABLE TO WRESTLE THE CAR INTO A BUSINESS PARKING LOT. RESTARTED THE CAR WITHOUT THE ELECTRICAL SYSTEM RETURNING. A RED STEERING WHEEL WITH! APPEARED ON THE DASH. AFTER APPROXIMATELY FIVE MINUTES, DURING WHICH TIME WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP. WE RESTARTED THE CAR AND ALL THE ELECTRICAL PROCESSES INCLUDING STEERING WORKED. THE CAR WAS TAKEN TO THE DEALERSHIP, THEY CHECKED THE COMPUTER SYSTEM AND CONFIRMED THE LOSS OF ELECTRIC CONNECTION. WE WERE ALSO INFORMED THAT EVERYTHING AT THIS TIME IS NOW WORKING CORRECTLY. ONE WEEK PRIOR, THE SAFETY RECALL HAD BEEN COMPLETED AND THIS WAS CHECKED AND FOUND TO BE CORRECTLY DONE. WE ARE DRIVING THE VEHICLE AGAIN WITH SOME TREPIDATION.

Additional Notes:

I WAS DRIVING A 4 LANE RD. AT APPROXIMATELY 35 MPH WHEN I HAD A COMPLETE LOSS OF ELECTRICAL STEERING CONTROL. VERY SIMILAR TO WHAT I SAW REPORTED TO NTSA. WE WERE ABLE TO WRESTLE THE CAR INTO A BUSINESS PARKING LOT. RESTARTED THE CAR WITHOUT THE ELECTRICAL SYSTEM RETURNING. A RED STEERING WHEEL WITH! APPEARED ON THE DASH. AFTER APPROXIMATELY FIVE MINUTES, DURING WHICH TIME WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP. WE RESTARTED THE CAR AND ALL THE ELECTRICAL PROCESSES INCLUDING STEERING WORKED. THE CAR WAS TAKEN TO THE DEALERSHIP, THEY CHECKED THE COMPUTER SYSTEM AND CONFIRMED THE LOSS OF ELECTRIC CONNECTION. WE WERE ALSO INFORMED THAT EVERYTHING AT THIS TIME IS NOW WORKING CORRECTLY. ONE WEEK PRIOR, THE SAFETY RECALL HAD BEEN COMPLETED AND THIS WAS CHECKED AND FOUND TO BE CORRECTLY DONE. WE ARE DRIVING THE VEHICLE AGAIN WITH SOME TREPIDATION.

Manufacturer: VMI
Mfg Campaign: 11228309
Notice Date: Jun 28, 2019
Recall Date: Jun 28, 2019

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