VINFAST VF 9 2024

Complete listing of complaints and recalls for this vehicle

1
Complaints
0
Recalls

Complaints & Recalls

1 Complaints 0 Recalls

Consumer Complaints

1 Complaint
Vinfast Auto, Llc
Campaign: 11660720 Other
May 13, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I was driving my Vinfast I was approaching a intersection when the vehicle throws a gear error code. My Vehicle shut down and turned off immediately while I was still moving. I restarted my car but was unable to get it to go in gear. I was in a busy intersection for 2 hours waiting for Vinfast to get a tow truck to get my car towed. Since then, the dealership told me they are under order from Vinfast to hold my car and any other Vinfast that come in the shop with this newest update because of safety censers. So, there are other Vinfast out there with the same software, Vinfast is playing with people lives. They have no timeline of when I will get my car back. A manager at the dealership said the same thing happened to another customer driving on the interstate at a high speed I have had this car 3 months and this is the 2 tow and 3rd time in the shop for computer software problems This company is dangers

Corrective Action:

I was driving my Vinfast I was approaching a intersection when the vehicle throws a gear error code. My Vehicle shut down and turned off immediately while I was still moving. I restarted my car but was unable to get it to go in gear. I was in a busy intersection for 2 hours waiting for Vinfast to get a tow truck to get my car towed. Since then, the dealership told me they are under order from Vinfast to hold my car and any other Vinfast that come in the shop with this newest update because of safety censers. So, there are other Vinfast out there with the same software, Vinfast is playing with people lives. They have no timeline of when I will get my car back. A manager at the dealership said the same thing happened to another customer driving on the interstate at a high speed I have had this car 3 months and this is the 2 tow and 3rd time in the shop for computer software problems This company is dangers

Additional Notes:

I was driving my Vinfast I was approaching a intersection when the vehicle throws a gear error code. My Vehicle shut down and turned off immediately while I was still moving. I restarted my car but was unable to get it to go in gear. I was in a busy intersection for 2 hours waiting for Vinfast to get a tow truck to get my car towed. Since then, the dealership told me they are under order from Vinfast to hold my car and any other Vinfast that come in the shop with this newest update because of safety censers. So, there are other Vinfast out there with the same software, Vinfast is playing with people lives. They have no timeline of when I will get my car back. A manager at the dealership said the same thing happened to another customer driving on the interstate at a high speed I have had this car 3 months and this is the 2 tow and 3rd time in the shop for computer software problems This company is dangers

Manufacturer: VINFAST
Mfg Campaign: 11660720
Notice Date: May 13, 2025
Recall Date: May 13, 2025

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