Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polaris Industries, Inc.
Safety Issue:
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V-17-02
Recall Date: Oct 12, 2017
Consumer Complaints
1 ComplaintPolaris Industries Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS RIDING ON A BUSY HIGHWAY AND A CAR SLAMMED ON THE BRAKES IN FRONT OF ME TO AVOID A WRECK. WHEN I SLAMMED ON MY BRAKES, MY FRONT BRAKES WERE OUT, ALMOST CAUSING ME TO REAR-END THE CAR IN FRONT OF ME. I TOOK THE BIKE TO THE VICTORY DEALER TO FIND OUT THE ABS BRAKE LINES UNDER THE TANK HAD BEEN RUBBED COMPLETELY THROUGH BY A HOSE CLAMP THAT WAS INSTALLED FROM THE FACTORY. POLARIS CLAIMS THAT THE CLAMP WAS INSTALLED INCORRECTLY BY SOMEONE ELSE, BUT THE CLAMP HAS NEVER BEEN TOUCHED BY ANYONE OTHER THAN THE FACTORY. I LOOKED IN THE MANUAL, AND THERE ARE NO INCORRECT, OR CORRECT WAYS TO INSTALL THE CLAMP TO BEGIN WITH. THE VICTORY DEALER REPLACED THE ENTIRE BRAKE LINE ASSEMBLE AT A COST OF $854.00, AND REMOVED THE STOCK HOSE CLAMPS TO AVOID THIS HAPPENING AGAIN. THEY USED PLASTIC ZIP-TIES INSTEAD. THE HOSE CLAMPS HOLD THE FUEL VENT, AND DRAIN LINES UNDER THE GAS TANK. THIS IS A HORRIBLE DESIGN, AND PLACEMENT OF THE BRAKE LINE. IMO THIS WILL HAPPEN TO SOMEONE AND THEY WILL HAVE A BAD ACCIDENT, AS I ALMOST DID.
Corrective Action:
I WAS RIDING ON A BUSY HIGHWAY AND A CAR SLAMMED ON THE BRAKES IN FRONT OF ME TO AVOID A WRECK. WHEN I SLAMMED ON MY BRAKES, MY FRONT BRAKES WERE OUT, ALMOST CAUSING ME TO REAR-END THE CAR IN FRONT OF ME. I TOOK THE BIKE TO THE VICTORY DEALER TO FIND OUT THE ABS BRAKE LINES UNDER THE TANK HAD BEEN RUBBED COMPLETELY THROUGH BY A HOSE CLAMP THAT WAS INSTALLED FROM THE FACTORY. POLARIS CLAIMS THAT THE CLAMP WAS INSTALLED INCORRECTLY BY SOMEONE ELSE, BUT THE CLAMP HAS NEVER BEEN TOUCHED BY ANYONE OTHER THAN THE FACTORY. I LOOKED IN THE MANUAL, AND THERE ARE NO INCORRECT, OR CORRECT WAYS TO INSTALL THE CLAMP TO BEGIN WITH. THE VICTORY DEALER REPLACED THE ENTIRE BRAKE LINE ASSEMBLE AT A COST OF $854.00, AND REMOVED THE STOCK HOSE CLAMPS TO AVOID THIS HAPPENING AGAIN. THEY USED PLASTIC ZIP-TIES INSTEAD. THE HOSE CLAMPS HOLD THE FUEL VENT, AND DRAIN LINES UNDER THE GAS TANK. THIS IS A HORRIBLE DESIGN, AND PLACEMENT OF THE BRAKE LINE. IMO THIS WILL HAPPEN TO SOMEONE AND THEY WILL HAVE A BAD ACCIDENT, AS I ALMOST DID.
Additional Notes:
I WAS RIDING ON A BUSY HIGHWAY AND A CAR SLAMMED ON THE BRAKES IN FRONT OF ME TO AVOID A WRECK. WHEN I SLAMMED ON MY BRAKES, MY FRONT BRAKES WERE OUT, ALMOST CAUSING ME TO REAR-END THE CAR IN FRONT OF ME. I TOOK THE BIKE TO THE VICTORY DEALER TO FIND OUT THE ABS BRAKE LINES UNDER THE TANK HAD BEEN RUBBED COMPLETELY THROUGH BY A HOSE CLAMP THAT WAS INSTALLED FROM THE FACTORY. POLARIS CLAIMS THAT THE CLAMP WAS INSTALLED INCORRECTLY BY SOMEONE ELSE, BUT THE CLAMP HAS NEVER BEEN TOUCHED BY ANYONE OTHER THAN THE FACTORY. I LOOKED IN THE MANUAL, AND THERE ARE NO INCORRECT, OR CORRECT WAYS TO INSTALL THE CLAMP TO BEGIN WITH. THE VICTORY DEALER REPLACED THE ENTIRE BRAKE LINE ASSEMBLE AT A COST OF $854.00, AND REMOVED THE STOCK HOSE CLAMPS TO AVOID THIS HAPPENING AGAIN. THEY USED PLASTIC ZIP-TIES INSTEAD. THE HOSE CLAMPS HOLD THE FUEL VENT, AND DRAIN LINES UNDER THE GAS TANK. THIS IS A HORRIBLE DESIGN, AND PLACEMENT OF THE BRAKE LINE. IMO THIS WILL HAPPEN TO SOMEONE AND THEY WILL HAVE A BAD ACCIDENT, AS I ALMOST DID.
Mfg Campaign: 11100214
Recall Date: Jun 6, 2018
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