Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polaris Industries, Inc.
Safety Issue:
Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V-17-02
Recall Date: Oct 12, 2017
Consumer Complaints
3 ComplaintsPolaris Industries Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DOWNSHIFTING, THE SHIFTER LOCKED UP AND WOULD NOT DOWNSHIFT. I PULLED THE CLUTCH LEVER IN AND TRIED TO DOWN SHIFT AGAIN. THE SHIFTER MOVED DOWNWARD BUT THEIR WAS A LOUD BANG THAT SOUNDED LIKE METAL PIECES SHATTERING. I HAD TO PUT MY MOTORCYCLE ON A TRAILER TO GET IT TO THE DEALER. THE DEALER DISASSEMBLED THE MOTOR AND TRANSMISSION TO FIND #4 GEAR WAS MISSING TEETH. THEY INFORMED ME THIS SHOULD NOT HAVE HAPPENED BECAUSE THE VICTORY TRANSMISSION USED CONSTANT MESHED GEARS, THE GEARS NEVER SEPERATE AND REMESH.THEY ALSO INFORMED ME THAT I WAS LUCKY THAT THE TRANSMISSION DID NOT LOCK UP CAUSING THE REAR TIRE TO LOCK UP. THIS WOULD HAVE RESULTED IN A PROBABLE CRASH. FURTHER INSPECTION REVEALED THAT THE RETAINING CLIPS USED TO HOLD THE GEARS IN PLACE HAD BEEN LOOSE FOR AWHILE AND AGAIN WE WERE VERY FORTUNATE THAT IT HAPPENED CLOSE TO HOME AND AT A LOWER SPEED.
Corrective Action:
WHILE DOWNSHIFTING, THE SHIFTER LOCKED UP AND WOULD NOT DOWNSHIFT. I PULLED THE CLUTCH LEVER IN AND TRIED TO DOWN SHIFT AGAIN. THE SHIFTER MOVED DOWNWARD BUT THEIR WAS A LOUD BANG THAT SOUNDED LIKE METAL PIECES SHATTERING. I HAD TO PUT MY MOTORCYCLE ON A TRAILER TO GET IT TO THE DEALER. THE DEALER DISASSEMBLED THE MOTOR AND TRANSMISSION TO FIND #4 GEAR WAS MISSING TEETH. THEY INFORMED ME THIS SHOULD NOT HAVE HAPPENED BECAUSE THE VICTORY TRANSMISSION USED CONSTANT MESHED GEARS, THE GEARS NEVER SEPERATE AND REMESH.THEY ALSO INFORMED ME THAT I WAS LUCKY THAT THE TRANSMISSION DID NOT LOCK UP CAUSING THE REAR TIRE TO LOCK UP. THIS WOULD HAVE RESULTED IN A PROBABLE CRASH. FURTHER INSPECTION REVEALED THAT THE RETAINING CLIPS USED TO HOLD THE GEARS IN PLACE HAD BEEN LOOSE FOR AWHILE AND AGAIN WE WERE VERY FORTUNATE THAT IT HAPPENED CLOSE TO HOME AND AT A LOWER SPEED.
Additional Notes:
WHILE DOWNSHIFTING, THE SHIFTER LOCKED UP AND WOULD NOT DOWNSHIFT. I PULLED THE CLUTCH LEVER IN AND TRIED TO DOWN SHIFT AGAIN. THE SHIFTER MOVED DOWNWARD BUT THEIR WAS A LOUD BANG THAT SOUNDED LIKE METAL PIECES SHATTERING. I HAD TO PUT MY MOTORCYCLE ON A TRAILER TO GET IT TO THE DEALER. THE DEALER DISASSEMBLED THE MOTOR AND TRANSMISSION TO FIND #4 GEAR WAS MISSING TEETH. THEY INFORMED ME THIS SHOULD NOT HAVE HAPPENED BECAUSE THE VICTORY TRANSMISSION USED CONSTANT MESHED GEARS, THE GEARS NEVER SEPERATE AND REMESH.THEY ALSO INFORMED ME THAT I WAS LUCKY THAT THE TRANSMISSION DID NOT LOCK UP CAUSING THE REAR TIRE TO LOCK UP. THIS WOULD HAVE RESULTED IN A PROBABLE CRASH. FURTHER INSPECTION REVEALED THAT THE RETAINING CLIPS USED TO HOLD THE GEARS IN PLACE HAD BEEN LOOSE FOR AWHILE AND AGAIN WE WERE VERY FORTUNATE THAT IT HAPPENED CLOSE TO HOME AND AT A LOWER SPEED.
Mfg Campaign: 11354668
Recall Date: Sep 13, 2020
Polaris Industries Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 VICTORY CROSS COUNTRY TOUR. WHILE DRIVING 60 MPH, THE MOTORCYCLE BEGAN TO HESITATE AND THE ENGINE TURNED OFF; HOWEVER, THE LIGHTING REMAINED ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE SHOWED A QUARTER OF A TANK OF FUEL REMAINING. THE CONTACT MANAGED TO ROW THE MOTORCYCLE TO A FUEL STATION AND ADDED 5.74 GALLONS OF FUEL. THE CONTACT CALLED INDIAN MOTORCYCLE OF EL CAJON (LOCATED AT 345 N MAGNOLIA AVE, EL CAJON, CA 92020, (619) 328-1901) AND NOTIFIED THEM OF THE FAILURE. THE CONTACT STATED THAT THE SAME FAILURE PREVIOUSLY OCCURRED AND THE SENDER UNIT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED BECAUSE INDIAN MOTORCYCLE EL CAJON SAID " THEY HAVE KNOWN ABOUT THIS PROBLEM FOR YEARS AND THEY ARE NOT GOING TO DO ANYTHING ABOUT IT." THE FAILURE MILEAGE WAS 26,000. *TR*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 VICTORY CROSS COUNTRY TOUR. WHILE DRIVING 60 MPH, THE MOTORCYCLE BEGAN TO HESITATE AND THE ENGINE TURNED OFF; HOWEVER, THE LIGHTING REMAINED ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE SHOWED A QUARTER OF A TANK OF FUEL REMAINING. THE CONTACT MANAGED TO ROW THE MOTORCYCLE TO A FUEL STATION AND ADDED 5.74 GALLONS OF FUEL. THE CONTACT CALLED INDIAN MOTORCYCLE OF EL CAJON (LOCATED AT 345 N MAGNOLIA AVE, EL CAJON, CA 92020, (619) 328-1901) AND NOTIFIED THEM OF THE FAILURE. THE CONTACT STATED THAT THE SAME FAILURE PREVIOUSLY OCCURRED AND THE SENDER UNIT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED BECAUSE INDIAN MOTORCYCLE EL CAJON SAID " THEY HAVE KNOWN ABOUT THIS PROBLEM FOR YEARS AND THEY ARE NOT GOING TO DO ANYTHING ABOUT IT." THE FAILURE MILEAGE WAS 26,000. *TR*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 VICTORY CROSS COUNTRY TOUR. WHILE DRIVING 60 MPH, THE MOTORCYCLE BEGAN TO HESITATE AND THE ENGINE TURNED OFF; HOWEVER, THE LIGHTING REMAINED ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE SHOWED A QUARTER OF A TANK OF FUEL REMAINING. THE CONTACT MANAGED TO ROW THE MOTORCYCLE TO A FUEL STATION AND ADDED 5.74 GALLONS OF FUEL. THE CONTACT CALLED INDIAN MOTORCYCLE OF EL CAJON (LOCATED AT 345 N MAGNOLIA AVE, EL CAJON, CA 92020, (619) 328-1901) AND NOTIFIED THEM OF THE FAILURE. THE CONTACT STATED THAT THE SAME FAILURE PREVIOUSLY OCCURRED AND THE SENDER UNIT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED BECAUSE INDIAN MOTORCYCLE EL CAJON SAID " THEY HAVE KNOWN ABOUT THIS PROBLEM FOR YEARS AND THEY ARE NOT GOING TO DO ANYTHING ABOUT IT." THE FAILURE MILEAGE WAS 26,000. *TR*JB
Mfg Campaign: 11246487
Recall Date: Aug 26, 2019
Polaris Industries Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WEAK HORN - HARD TO BE HEARD AT HIGHWAY SPEEDS, ONGOING SINCE DAY 1
Corrective Action:
WEAK HORN - HARD TO BE HEARD AT HIGHWAY SPEEDS, ONGOING SINCE DAY 1
Additional Notes:
WEAK HORN - HARD TO BE HEARD AT HIGHWAY SPEEDS, ONGOING SINCE DAY 1
Mfg Campaign: 11119660
Recall Date: Aug 13, 2018
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