Complaints & Recalls
Consumer Complaints
1 ComplaintIrbit Motorworks Of America, Inc.
Defect Description:
SUSPENSION:REAR:MOTORCYCLE FORK/SWINGARM
Potential Consequences:
TL* THE CONTACT OWNS 2019 IRBITSKI MOTOTSICLETNY ZAVOD N/A. THE CONTACT STATED THAT WHILE RIDING THE MOTORCYCLE AT VARIOUS SPEEDS, THE REAR WHEEL FAILED TO ALIGN WITH THE FRONT WHEEL CAUSING THE MOTORCYCLE TO PULL TO THE RIGHT. THE CONTACT TOOK THE MOTORCYCLE TO EAGLE ROCK INDIAN MOTORCYCLE (845 MILLIGAN RD, IDAHO FALLS, ID 83402) WHERE THEY INFORMED HIM THAT THE MECHANIC WAS UNABLE TO ADJUST THE REAR WHEEL DUE TO HOW THE MOTORCYCLE WAS MANUFACTURED. THE CONTACT THEN TOOK THE MOTORCYCLE TO AN UNKNOWN DEALER IN SALT LAKE CITY, UTAH. WHILE AT THE DEALER, THE SWING ARM WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MOTORCYCLE WAS THEN SHIPPED TO THE URAL HEADQUARTERS. THE MOTORCYCLE WAS INSPECTED AND IT WAS DETERMINED THAT THERE WERE NO FAILURES WITH THE MOTORCYCLE. ONCE THE MOTORCYCLE WAS RETURNED, THE SAME FAILURE CONTINUED. THE MOTORCYCLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32.
Corrective Action:
TL* THE CONTACT OWNS 2019 IRBITSKI MOTOTSICLETNY ZAVOD N/A. THE CONTACT STATED THAT WHILE RIDING THE MOTORCYCLE AT VARIOUS SPEEDS, THE REAR WHEEL FAILED TO ALIGN WITH THE FRONT WHEEL CAUSING THE MOTORCYCLE TO PULL TO THE RIGHT. THE CONTACT TOOK THE MOTORCYCLE TO EAGLE ROCK INDIAN MOTORCYCLE (845 MILLIGAN RD, IDAHO FALLS, ID 83402) WHERE THEY INFORMED HIM THAT THE MECHANIC WAS UNABLE TO ADJUST THE REAR WHEEL DUE TO HOW THE MOTORCYCLE WAS MANUFACTURED. THE CONTACT THEN TOOK THE MOTORCYCLE TO AN UNKNOWN DEALER IN SALT LAKE CITY, UTAH. WHILE AT THE DEALER, THE SWING ARM WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MOTORCYCLE WAS THEN SHIPPED TO THE URAL HEADQUARTERS. THE MOTORCYCLE WAS INSPECTED AND IT WAS DETERMINED THAT THERE WERE NO FAILURES WITH THE MOTORCYCLE. ONCE THE MOTORCYCLE WAS RETURNED, THE SAME FAILURE CONTINUED. THE MOTORCYCLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32.
Additional Notes:
TL* THE CONTACT OWNS 2019 IRBITSKI MOTOTSICLETNY ZAVOD N/A. THE CONTACT STATED THAT WHILE RIDING THE MOTORCYCLE AT VARIOUS SPEEDS, THE REAR WHEEL FAILED TO ALIGN WITH THE FRONT WHEEL CAUSING THE MOTORCYCLE TO PULL TO THE RIGHT. THE CONTACT TOOK THE MOTORCYCLE TO EAGLE ROCK INDIAN MOTORCYCLE (845 MILLIGAN RD, IDAHO FALLS, ID 83402) WHERE THEY INFORMED HIM THAT THE MECHANIC WAS UNABLE TO ADJUST THE REAR WHEEL DUE TO HOW THE MOTORCYCLE WAS MANUFACTURED. THE CONTACT THEN TOOK THE MOTORCYCLE TO AN UNKNOWN DEALER IN SALT LAKE CITY, UTAH. WHILE AT THE DEALER, THE SWING ARM WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MOTORCYCLE WAS THEN SHIPPED TO THE URAL HEADQUARTERS. THE MOTORCYCLE WAS INSPECTED AND IT WAS DETERMINED THAT THERE WERE NO FAILURES WITH THE MOTORCYCLE. ONCE THE MOTORCYCLE WAS RETURNED, THE SAME FAILURE CONTINUED. THE MOTORCYCLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32.
Mfg Campaign: 11350459
Recall Date: Aug 20, 2020
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