Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Triumph Motorcycles America, Ltd
Safety Issue:
Triumph Motorcycles America, LTD (Triumph) is recalling certain 2013-2017 Trophy SE A1 and 2013 Trophy SE A1 Launch motorcycles. The ignition switch wiring may be damaged due to the improper routing of the front brake hose, possibly resulting in inoperable headlights or taillights or an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SRAN574
Recall Date: Mar 17, 2020
Consumer Complaints
2 ComplaintsTriumph Motorcycles America, Ltd.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RIGHT HAND THROTTLE CONTROL 'IS STICKING' AND NOTCHY. DIFFICULT TO CHANGE GEAR, DUE TO NOT BEING ABLE TO 'SYNCHRONIZE ENGINE SPEED' (BLEEP TO GET THE CORRECT THROTTLE ENGINE SPEED) TO ROAD SPEED, BEFORE CHANGING UP, AND DOWN WITH THE GEARS. THUS, THERE IS AN OPPORTUNITY REAR WHEEL TO SKID. THROTTLE WILL GIVE JERKY MOTIONS. THERE IS A POSSIBILITY OF LOSS OF CONTROL THROUGH 'NO FAULT' OF THE RIDER OF MOTORCYCLE. MOTORCYCLES HAVE 'NON-SYNCHRONOUS TRANSMISSIONS'. THUS, ABLE TO USE ENGINE BREAKING TO SLOW DOWN MOTORCYCLE DOWN BEFORE COMING UP TO A CORNER. IF THERE IS A PROBLEM WITH 'THROTTLE CONTROL' THIS CAN CAUSE INSTABILITY TO MOTORCYCLE AND UNSAFE CONDITION. THIS THROTTLE CONTROL PROBLEM HAPPENS WHEN YOUR STATIONARY, OR MOVING ALONG THE ROAD. I HAVE CONTACTED TRIUMPH SPIRIT MOTORCYCLES DEALER IN SAN JOSE CA. SERVICE MANAGER NAME IS: JD HIS EMAIL JD@SPIRITMOTORCYCLES.COM PHONE NUMBER (408) -571-6000 - X8 JD HAS VIDEO OF THROTTLE CONTROL STICKING ON HIS CELL PHONE I HAVE CONTACTED TRIUMPH MOTORCYCLE USA SPOKE TO SCOT IN WARRANTY DEPARTMENT. TO GET IT COURTESY EXTENDED WARRANTY AS IT A 'SAFETY ISSUE' AND EMISSIONS ISSUES. TRIUMPH MOTORCYCLE USA HAVE INFORMED ME THEY WILL LET ME KNOW ON MONDAY 11TH JANUARY 2021. I HAVE BEEN TRYING TO GET THIS ISSUE OF THROTTLE CONTROL 'IS STICKING' SINCE RESOLVED NOVEMBER 2020. DUE TO THANKSGIVING, CHRISTMAS, AND NEW YEAR HOLIDAYS HAS CAUSED DELAYS. THANK YOU FOR LOOKING INTO THIS SAFETY ISSUE ON THIS MOTORCYCLE. SINCERELY, PETER HUMPHRIES
Corrective Action:
RIGHT HAND THROTTLE CONTROL 'IS STICKING' AND NOTCHY. DIFFICULT TO CHANGE GEAR, DUE TO NOT BEING ABLE TO 'SYNCHRONIZE ENGINE SPEED' (BLEEP TO GET THE CORRECT THROTTLE ENGINE SPEED) TO ROAD SPEED, BEFORE CHANGING UP, AND DOWN WITH THE GEARS. THUS, THERE IS AN OPPORTUNITY REAR WHEEL TO SKID. THROTTLE WILL GIVE JERKY MOTIONS. THERE IS A POSSIBILITY OF LOSS OF CONTROL THROUGH 'NO FAULT' OF THE RIDER OF MOTORCYCLE. MOTORCYCLES HAVE 'NON-SYNCHRONOUS TRANSMISSIONS'. THUS, ABLE TO USE ENGINE BREAKING TO SLOW DOWN MOTORCYCLE DOWN BEFORE COMING UP TO A CORNER. IF THERE IS A PROBLEM WITH 'THROTTLE CONTROL' THIS CAN CAUSE INSTABILITY TO MOTORCYCLE AND UNSAFE CONDITION. THIS THROTTLE CONTROL PROBLEM HAPPENS WHEN YOUR STATIONARY, OR MOVING ALONG THE ROAD. I HAVE CONTACTED TRIUMPH SPIRIT MOTORCYCLES DEALER IN SAN JOSE CA. SERVICE MANAGER NAME IS: JD HIS EMAIL JD@SPIRITMOTORCYCLES.COM PHONE NUMBER (408) -571-6000 - X8 JD HAS VIDEO OF THROTTLE CONTROL STICKING ON HIS CELL PHONE I HAVE CONTACTED TRIUMPH MOTORCYCLE USA SPOKE TO SCOT IN WARRANTY DEPARTMENT. TO GET IT COURTESY EXTENDED WARRANTY AS IT A 'SAFETY ISSUE' AND EMISSIONS ISSUES. TRIUMPH MOTORCYCLE USA HAVE INFORMED ME THEY WILL LET ME KNOW ON MONDAY 11TH JANUARY 2021. I HAVE BEEN TRYING TO GET THIS ISSUE OF THROTTLE CONTROL 'IS STICKING' SINCE RESOLVED NOVEMBER 2020. DUE TO THANKSGIVING, CHRISTMAS, AND NEW YEAR HOLIDAYS HAS CAUSED DELAYS. THANK YOU FOR LOOKING INTO THIS SAFETY ISSUE ON THIS MOTORCYCLE. SINCERELY, PETER HUMPHRIES
Additional Notes:
RIGHT HAND THROTTLE CONTROL 'IS STICKING' AND NOTCHY. DIFFICULT TO CHANGE GEAR, DUE TO NOT BEING ABLE TO 'SYNCHRONIZE ENGINE SPEED' (BLEEP TO GET THE CORRECT THROTTLE ENGINE SPEED) TO ROAD SPEED, BEFORE CHANGING UP, AND DOWN WITH THE GEARS. THUS, THERE IS AN OPPORTUNITY REAR WHEEL TO SKID. THROTTLE WILL GIVE JERKY MOTIONS. THERE IS A POSSIBILITY OF LOSS OF CONTROL THROUGH 'NO FAULT' OF THE RIDER OF MOTORCYCLE. MOTORCYCLES HAVE 'NON-SYNCHRONOUS TRANSMISSIONS'. THUS, ABLE TO USE ENGINE BREAKING TO SLOW DOWN MOTORCYCLE DOWN BEFORE COMING UP TO A CORNER. IF THERE IS A PROBLEM WITH 'THROTTLE CONTROL' THIS CAN CAUSE INSTABILITY TO MOTORCYCLE AND UNSAFE CONDITION. THIS THROTTLE CONTROL PROBLEM HAPPENS WHEN YOUR STATIONARY, OR MOVING ALONG THE ROAD. I HAVE CONTACTED TRIUMPH SPIRIT MOTORCYCLES DEALER IN SAN JOSE CA. SERVICE MANAGER NAME IS: JD HIS EMAIL JD@SPIRITMOTORCYCLES.COM PHONE NUMBER (408) -571-6000 - X8 JD HAS VIDEO OF THROTTLE CONTROL STICKING ON HIS CELL PHONE I HAVE CONTACTED TRIUMPH MOTORCYCLE USA SPOKE TO SCOT IN WARRANTY DEPARTMENT. TO GET IT COURTESY EXTENDED WARRANTY AS IT A 'SAFETY ISSUE' AND EMISSIONS ISSUES. TRIUMPH MOTORCYCLE USA HAVE INFORMED ME THEY WILL LET ME KNOW ON MONDAY 11TH JANUARY 2021. I HAVE BEEN TRYING TO GET THIS ISSUE OF THROTTLE CONTROL 'IS STICKING' SINCE RESOLVED NOVEMBER 2020. DUE TO THANKSGIVING, CHRISTMAS, AND NEW YEAR HOLIDAYS HAS CAUSED DELAYS. THANK YOU FOR LOOKING INTO THIS SAFETY ISSUE ON THIS MOTORCYCLE. SINCERELY, PETER HUMPHRIES
Mfg Campaign: 11387237
Recall Date: Jan 8, 2021
Triumph Motorcycles America, Ltd.
Defect Description:
STRUCTURE:MOTORCYCLE:KICKSTAND/CENTER STAND
Potential Consequences:
TL* THE CONTACT OWNS A 2016 TRIUMPH TROPHY. THE CONTACT STATED THAT AFTER STOPPING THE MOTORCYCLE AND ATTEMPTING TO GET OFF OF THE MOTORCYCLE, THE MAIN STAND COLLAPSED. THE CONTACT INDICATED THAT AFTER THE FAILURE OCCURRED, THE MOTORCYCLE ONLY THING HOLDING UP THE MOTORCYCLE WAS THE KICK STAND. THE CAUSE OF FAILURE WAS NOT DETERMINED. ADDITIONALLY, AFTER RESTARTING MOTORCYCLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER AND LOCAL DEALER SPIRIT INDIAN MOTORCYCLE OF SAN JOSE LOCATED AT 460 MERIDIAN AVE, SAN JOSE, CA 95126 WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 TRIUMPH TROPHY. THE CONTACT STATED THAT AFTER STOPPING THE MOTORCYCLE AND ATTEMPTING TO GET OFF OF THE MOTORCYCLE, THE MAIN STAND COLLAPSED. THE CONTACT INDICATED THAT AFTER THE FAILURE OCCURRED, THE MOTORCYCLE ONLY THING HOLDING UP THE MOTORCYCLE WAS THE KICK STAND. THE CAUSE OF FAILURE WAS NOT DETERMINED. ADDITIONALLY, AFTER RESTARTING MOTORCYCLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER AND LOCAL DEALER SPIRIT INDIAN MOTORCYCLE OF SAN JOSE LOCATED AT 460 MERIDIAN AVE, SAN JOSE, CA 95126 WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 TRIUMPH TROPHY. THE CONTACT STATED THAT AFTER STOPPING THE MOTORCYCLE AND ATTEMPTING TO GET OFF OF THE MOTORCYCLE, THE MAIN STAND COLLAPSED. THE CONTACT INDICATED THAT AFTER THE FAILURE OCCURRED, THE MOTORCYCLE ONLY THING HOLDING UP THE MOTORCYCLE WAS THE KICK STAND. THE CAUSE OF FAILURE WAS NOT DETERMINED. ADDITIONALLY, AFTER RESTARTING MOTORCYCLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE MANUFACTURER AND LOCAL DEALER SPIRIT INDIAN MOTORCYCLE OF SAN JOSE LOCATED AT 460 MERIDIAN AVE, SAN JOSE, CA 95126 WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 11349170
Recall Date: Aug 14, 2020
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