Complaints & Recalls
Consumer Complaints
2 ComplaintsTriumph Motorcycles America, Ltd.
Defect Description:
ENGINE
Potential Consequences:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Corrective Action:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Additional Notes:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Mfg Campaign: 11630077
Recall Date: Dec 11, 2024
Triumph Motorcycles America, Ltd.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Corrective Action:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Additional Notes:
Within the first 30 miles of new vehicle purchase the instrument panel gave an error message with a picture of a tire and then the engine suddenly quit at about 50 mph in heavy traffic. My safety was put at risk as I was in the middle lane on a motorcycle that the engine quit with traffic behind me. Fortunately the car to my right slowed and allowed me to cut in front of it as I rolled off the road at 20 mph. I returned the motorcycle to the authorized dealer the day of purchase. A few days later the dealer re-delivered the motorcycle to my residence with no paperwork and no notification that they did not fix it. For months after the purchase I tried to have Triumph and the Dealer fix the engine quitting problem or return the motorcycle with no success. The dealer again attempted to fix it on 8/27/2024 but again failed to fix it. After the bike was re-delivered on 8/27/2024, and the bike was moved the instrument panel displayed another error, “service due”, and within 13 miles the instrument panel again displayed a tire picture error, exactly like it did on 12-9-2023 before the engine suddenly quit. I stopped and checked the tire pressures and verified they were correct. Having an engine quit suddenly on a motorcycle in traffic is extremely dangerous. The problem is a circuit board or software, as shutting everything off and then re-starting, the engine starts normally and the error message is no longer displayed until later.
Mfg Campaign: 11630077
Recall Date: Dec 11, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury