TRIPLE E UNITY 2020

Complete listing of complaints and recalls for this vehicle

2
Complaints
9
Recalls

Complaints & Recalls

2 Complaints 9 Recalls

Official Safety Recalls - Important!

9 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Triple E Recreational Vehicles
NHTSA Campaign: 21V673000 SAFETY RECALL
550 Vehicles Affected
Recall Date: Aug 30, 2021
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24IB, U24TB, U24RL, Wonder W24RL, and W24RTB vehicles. The 12-volt wire for the illuminated assist handle is routed too close to the refrigerator exhaust, which could melt the wire and blow the fuse.

Potential Risk:
A melted wire and blown fuse can increase the risk of a fire.
FREE Recall Solution:
Dealers will install foil tape over the 12-volt wire, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9949-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9949-1
Notice Date: Sep 14, 2021
Recall Date: Aug 30, 2021
Triple E Recreational Vehicles
NHTSA Campaign: 21V400000 SAFETY RECALL
1.2K Vehicles Affected
Recall Date: May 27, 2021
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Serenity S24CB, Unity U24MB, U24CB, U24IB, U24FX, U24TB, U24RL, Wonder W24RL, W24MB, W24FTB, and W24RTB recreational vehicles. The metal deflector that protects the refrigerator's wood frame from exhaust is positioned too low, which could allow the exhaust to discolor or char the wood frame.

Potential Risk:
Discoloration or charring of the wood frame can increase the risk of a fire.
FREE Recall Solution:
Dealers will install a metal deflector extension, free of charge. Owner notification letters were mailed June 30, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9932-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9932-1
Notice Date: Jun 30, 2021
Recall Date: May 27, 2021
Triple E Recreational Vehicles
NHTSA Campaign: 21V320000 SAFETY RECALL
1K Vehicles Affected
Recall Date: May 5, 2021
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24FX, U24Rl, U24MB, U24CB, U24TB, U24IB, 2020-2021 Wonder W24MB, W24FTB, W24RTB, and 2020 Serenity S24CB recreational vehicles. The auto generator start remote harness wires may be damaged by the generator fan.

Potential Risk:
Damaged wires may cause an electrical shock, increasing the risk of injury.
FREE Recall Solution:
Dealers will bundle the wires with nylon ties, free of charge. Owner notification letters were mailed May 19, 2021. Owners may contact Trible E customer service at 1-877-992-9906. Trible E's number for this recall is CA#9927-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9927-1
Notice Date: May 19, 2021
Recall Date: May 5, 2021
Triple E Recreational Vehicles
NHTSA Campaign: 20V738000 SAFETY RECALL
95 Vehicles Affected
Recall Date: Nov 25, 2020
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24RL motorhomes. The galley overhead cabinet assembly is missing a heat shield over the cooktop.

Potential Risk:
The heat from the cooktop may radiate to the underside of the upper galley cabinet, increasing the risk of a fire and bodily injury.
FREE Recall Solution:
Triple E will notify owners, and dealers will install a repair kit, free of charge. The recall began January 6, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9845-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9845-1
Notice Date: Jan 6, 2021
Recall Date: Nov 25, 2020
Triple E Recreational Vehicles
NHTSA Campaign: 20V722000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Nov 20, 2020
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2018-2020 Serenity S24CB, 2018-2021 Unity U24MB, U24FX, and 2020-2021 Unity U24RL motorhomes. When the vehicle is driven with the fresh water tank partially filled, the fresh water tank bracket can shift side to side, resulting in the chassis wire harness getting chafed, resulting in a loss of tail lights.

Potential Risk:
Loss of tail light illumination could reduce the vehicle's visibility, increasing the risk of a crash.
FREE Recall Solution:
Triple E will notify owners, and dealers will install an additional bracket to resolve the issue, free of charge. The recall began December 7, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9835-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9835-1
Notice Date: Dec 7, 2020
Recall Date: Nov 20, 2020
Triple E Recreational Vehicles
NHTSA Campaign: 20V669000 SAFETY RECALL
832 Vehicles Affected
Recall Date: Oct 29, 2020
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Serenity S24CB, 2019-2021 Unity U24MB, U24RL, U24FX, U24CB, U24IB, U24TB, and 2019-2021 Wonder W24FTB, W24RTB, W24RL, W24MB motorhomes. An incorrect brass connector was used on the propane connection to the flared connection of the Truma water heater fitting. The connector did not have the correct bevel to seal to the Truma water heater swivel fitting.

Potential Risk:
The wrong connector may cause a propane leak to occur, increasing the risk of a fire.
FREE Recall Solution:
Triple E has notified owners, and dealers will replace the incorrect brass connector with the correct brass connector (part number115-3219), free of charge. The recall began November 17, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9822-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9822-1
Notice Date: Nov 17, 2020
Recall Date: Oct 29, 2020
Triple E Recreational Vehicles
NHTSA Campaign: 20V299000 SAFETY RECALL
61 Vehicles Affected
Recall Date: May 22, 2020
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020 Unity travel trailers, model U24RL. The utility compartment's inner latch mechanism may rotate due to vehicle motion, becoming locked.

Potential Risk:
A locked utility compartment prevents access to the liquid propane (LP) shutoff valve. In the event of a propane leak at the regulator, this may increase the risk of a fire in the presence of an ignition source.
FREE Recall Solution:
Triple E will notify owners, and dealers will repair the utility compartment latch mechanism, free of charge. This recall began June 2, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9681-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9681-1
Notice Date: Jun 2, 2020
Recall Date: May 22, 2020
Triple E Recreational Vehicles
NHTSA Campaign: 19V884000 SAFETY RECALL
6 Vehicles Affected
Recall Date: Dec 11, 2019
Safety Issue:

Triple E Recreational Vehicles (Triple E) is recalling certain 2020 Unity U24RL trailers. The propane tubing for the water heater may be routed too close to the tire tread possibly resulting in contact between the tire and the tubing.

Potential Risk:
Tire contact with the propane tubing can create a hole in the tubing, releasing propane gas, increasing the risk of a fire in the presence of an ignition source.
FREE Recall Solution:
Triple E will notify owners, and dealers will install a metal shield around the propane tubing for protection, free of charge. The recall began December 30, 2019. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9572-1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TRIPLE E dealer to schedule your FREE recall repair.
Manufacturer: TRIPLE E
Mfg Campaign: CA#9572-1
Notice Date: Dec 30, 2019
Recall Date: Dec 11, 2019

Consumer Complaints

2 Complaints
Triple E Recreational Vehicles
Campaign: 11445568 Other
Dec 30, 2021
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Corrective Action:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Additional Notes:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Manufacturer: TRIPLE E
Mfg Campaign: 11445568
Notice Date: Dec 30, 2021
Recall Date: Dec 30, 2021
Triple E Recreational Vehicles
Campaign: 11445568 Other
Dec 30, 2021
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Corrective Action:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Additional Notes:

Mercedes Sprinter Automatic Emergency Braking cannot stay turned on, by design. After driving 30-60 minutes without traffic it turns off, every time. There's more potential for driver confusion and accidents when the system works sometimes and not others. The dealer says this behavior is intentional. A warning light does appear on the dash when AEB is disabled.

Manufacturer: TRIPLE E
Mfg Campaign: 11445568
Notice Date: Dec 30, 2021
Recall Date: Dec 30, 2021
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