Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2023 Allegro, Red 340, 2021-2022 Phaeton, Breeze, Allegro Red 360, and 2022 Bay motorhomes. The output line on the LPG tanks may not connect properly to the service valve, which can cause a propane leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TIF-124
Recall Date: Jul 20, 2022
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2022 Phaeton recreational vehicles. During manufacturing, an electrical outlet was not installed as intended, resulting in an open electrical wire inside the wall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TIF-119
Recall Date: Oct 7, 2021
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2018-2022 Allegro Breeze, Allegro Red, Allegro, Allegro Bus, Phaeton, and 2018-2021 Zephyr recreational vehicles. The sofa seat belts may not have been installed correctly, which could result in unsecured passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TIF-118
Recall Date: Sep 1, 2021
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021-2022 Allegro Bus and Phaeton motorhomes, equipped with certain Cummins L9 diesel engines. A fuel leak may occur from the fuel hose between the fuel pump and remote filter head.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TIF-117
Recall Date: Jul 20, 2021
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2017-2021 Bus and Phaeton vehicles. The sealing washer may not seat correctly in the pilot bore, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: TIF-116
Recall Date: Apr 30, 2021
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021 Phaeton motorhomes, equipped with a roof mounted passenger side awning. A roof mounted body panel may have been improperly attached to the roof.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: TIF-115
Recall Date: Apr 15, 2021
Tiffin Motorhomes, Inc.
Safety Issue:
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2021 Phaeton recreational vehicles. The valve stem stabilizer can become loose, allowing the valve stem extender to contact the wheel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: TIF-114
Recall Date: Mar 18, 2021
Consumer Complaints
5 ComplaintsTiffin Motorhomes, Inc.
Defect Description:
STRUCTURE:BODY:STEP/LADDER
Potential Consequences:
The electric step on our coach broken on the road with the gear box issue and get loose , it is very dangerous to run with the electric step open to get people injured and also for the people that disembarked from the motor home, we feel that electrical step should have a safety when it is close .
Corrective Action:
The electric step on our coach broken on the road with the gear box issue and get loose , it is very dangerous to run with the electric step open to get people injured and also for the people that disembarked from the motor home, we feel that electrical step should have a safety when it is close .
Additional Notes:
The electric step on our coach broken on the road with the gear box issue and get loose , it is very dangerous to run with the electric step open to get people injured and also for the people that disembarked from the motor home, we feel that electrical step should have a safety when it is close .
Mfg Campaign: 11572012
Recall Date: Feb 14, 2024
Tiffin Motorhomes, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2021 Tiffin Phaeton Motorhome. The contact stated that while driving at 65 MPH, the instrument cluster went black and was inoperable. The vehicle was taken to the dealer and diagnosed with loose wiring. The dealer repaired the vehicle on six separate occasions; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2021 Tiffin Phaeton Motorhome. The contact stated that while driving at 65 MPH, the instrument cluster went black and was inoperable. The vehicle was taken to the dealer and diagnosed with loose wiring. The dealer repaired the vehicle on six separate occasions; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2021 Tiffin Phaeton Motorhome. The contact stated that while driving at 65 MPH, the instrument cluster went black and was inoperable. The vehicle was taken to the dealer and diagnosed with loose wiring. The dealer repaired the vehicle on six separate occasions; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
Mfg Campaign: 11443131
Recall Date: Dec 8, 2021
Tiffin Motorhomes, Inc.
Defect Description:
SEATS
Potential Consequences:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Corrective Action:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Additional Notes:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Mfg Campaign: 11374914
Recall Date: Nov 16, 2020
Tiffin Motorhomes, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Corrective Action:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Additional Notes:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Mfg Campaign: 11374914
Recall Date: Nov 16, 2020
Tiffin Motorhomes, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Corrective Action:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Additional Notes:
UPON PURCHASING THIS 2021 TIFFIN PHAETON RV, I REALIZED THE "A PILLARS" CAUSED MIRROR AND VISUAL OBSTRUCTION. INITIALLY BELIEVING IT WAS A MIRROR ADJUSTMENT, I LEARNED THAT THE DRIVER SEAT WAS NOT CENTERED ON THE STEERING WHEEL / DASHBOARD AND IT WAS POSITIONED TO THE LEFT APPROX. 2"-3". NOT ONLY DOES THIS PREVENT A CLEAR VIEW TO THE MIRRORS, BUT IT CAUSES "PEDAL CONFUSION" AND COULD RESULT IN A CATASTROPHIC COLLISION RESULTING IN A FATAL(S) THE DISTANCE BETWEEN THE GAS AND BRAKE PEDALS ARE APPROX. 3". HAVING THE DRIVER NOT CENTERED ON THE STEERING WHEEL AND STEERING COLUMN CREATES SEVERAL SAFETY ISSUES. WHEN SPEAKING WITH TIFFIN REPRESENTATIVE (JEREMY NEWELL), HE STATED THE DRIVER SEAT POSITION WAS AN ISSUE IN 2020 AND THEY MANUFACTURED A BASE PLATE TO SHIFT THE SEAT OVER TO CENTER IT ON THE STEERING WHEEL AND DASHBOARD. THIS ALSO POSITIONED THE DRIVER SEAT CORRECTLY OVER THE GAS AND BRAKE PEDALS THUS PREVENTING "PEDAL CONFUSION". GREG DEES (REGIONAL DIRECTOR) AT TIFFIN ADVISED NHTSA HAS APPROVED THIS SEATED POSITION AND THAT THE "LEGAL TEAM" AT TIFFIN ADVISED THEY SHOULD NOT MANUFACTURE A NEW SEAT BASEPLATE TO CORRECT THE ISSUE BECAUSE IT COULD COMPROMISE THE SAFETY OF THE DRIVER. I ADVISED DEES THEY DID THIS FOR 2020 RV'S AND ASKED WHY WOULDN'T THEY CORRECT THE ISSUE IN MANUFACTURING FOR THE 2021 RV'S? DEES ADMITTED THEY HAVE HAD SIMILAR ISSUES, BUT FOR SOME REASON WON'T ADDRESS THE 2021 RV BECAUSE THEY USED A NEW MANUFACTURE FOR THE SEAT POST ("VILLA") INSTEAD OF FREIGHTLINER. I HAVE EXPRESSED MY CONCERNS WITH TIFFIN WITHOUT ANY SATISFACTION AND AM NOW SEEKING THE ASSISTANCE FROM NHTSA AS WELL AS THE FTC. IT DOESN'T SEEM RIGHT THAT THIS ISSUE SHOULD EVEN MAKE IT THROUGH AN INSPECTION UPON COMING OFF THE MANUFACTURE LINE. I AM ALSO CONCERNED FOR EVERY OTHER 2021 TIFFIN OWNER. I HAVE INCLUDED 5 PHOTOS USING A STEEL RULER.
Mfg Campaign: 11374914
Recall Date: Nov 16, 2020
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