THOR PALAZZO 2017

Complete listing of complaints and recalls for this vehicle

3
Complaints
6
Recalls

Complaints & Recalls

3 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Thor Motor Coach
NHTSA Campaign: 18V763000 SAFETY RECALL
1.8K Vehicles Affected
Recall Date: Oct 30, 2018
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Potential Risk:
Nonfunctioning lights can increase the risk of a crash.
FREE Recall Solution:
The remedy for this recall is still under development. Daimler Trucks North America, the manufacturer of the chassis began issuing owners an interim notification on October 24, 2018, and will send a second notification when parts become available. The recall began October 30, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000163.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR dealer to schedule your FREE recall repair.
Manufacturer: THOR
Mfg Campaign: RC000163
Notice Date: Oct 30, 2018
Recall Date: Oct 30, 2018
Thor Motor Coach
NHTSA Campaign: 17V758000 SAFETY RECALL
110.4K Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR dealer to schedule your FREE recall repair.
Manufacturer: THOR
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Thor Motor Coach
NHTSA Campaign: 17V634000 SAFETY RECALL
507 Vehicles Affected
Recall Date: Oct 9, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."

Potential Risk:
If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
FREE Recall Solution:
TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR dealer to schedule your FREE recall repair.
Manufacturer: THOR
Mfg Campaign: RC000147
Notice Date: Nov 15, 2017
Recall Date: Oct 9, 2017
Thor Motor Coach
NHTSA Campaign: 17V238000 SAFETY RECALL
90 Vehicles Affected
Recall Date: Apr 10, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2017 Palazzo 36.1 and 36.3 motorhomes. The Federal certification label on these vehicles indicates an incorrect front tire rim size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

Potential Risk:
If the front rim is replaced based on the incorrect label information, it can cause an unsafe driving condition, increasing the risk of a crash.
FREE Recall Solution:
TMC will notify owners and will provide corrected replacement labels, free of charge. The recall began on June 2, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000133.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR dealer to schedule your FREE recall repair.
Manufacturer: THOR
Mfg Campaign: RC000133
Notice Date: Jun 2, 2017
Recall Date: Apr 10, 2017

Consumer Complaints

3 Complaints
Thor Motor Coach
Campaign: 11185668 Other
Mar 10, 2019
Defect Description:

ENGINE

Potential Consequences:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Corrective Action:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Additional Notes:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Manufacturer: THOR
Mfg Campaign: 11185668
Notice Date: Mar 10, 2019
Recall Date: Mar 10, 2019
Thor Motor Coach
Campaign: 11185668 Other
Mar 10, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Corrective Action:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Additional Notes:

WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.

Manufacturer: THOR
Mfg Campaign: 11185668
Notice Date: Mar 10, 2019
Recall Date: Mar 10, 2019
Thor Motor Coach
Campaign: 11110475 Other
Jul 10, 2018
Defect Description:

STRUCTURE:BODY

Potential Consequences:

LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.

Corrective Action:

LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.

Additional Notes:

LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.

Manufacturer: THOR
Mfg Campaign: 11110475
Notice Date: Jul 10, 2018
Recall Date: Jul 10, 2018
Back to PALAZZO Years THOR Models All Makes

Need Legal Help?

Featured Attorneys
Barry Edzant

Edzant Price LLC

Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury

View All Attorneys
Recent Articles
Jeep Grand Cherokee Head Restraint Problem

Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...

Aug 1, 2025
Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape

If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...

Jul 28, 2025
Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles

If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...

Jul 24, 2025
Read More Articles