Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000163
Recall Date: Oct 30, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000147
Recall Date: Oct 9, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017 Palazzo 36.1 and 36.3 motorhomes. The Federal certification label on these vehicles indicates an incorrect front tire rim size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000133
Recall Date: Apr 10, 2017
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Corrective Action:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Additional Notes:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Mfg Campaign: 11185668
Recall Date: Mar 10, 2019
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Corrective Action:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Additional Notes:
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
Mfg Campaign: 11185668
Recall Date: Mar 10, 2019
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.
Corrective Action:
LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.
Additional Notes:
LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.
Mfg Campaign: 11110475
Recall Date: Jul 10, 2018
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