THOR MOTOR HURRICANE 2016

Complete listing of complaints and recalls for this vehicle

9
Complaints
8
Recalls

Complaints & Recalls

9 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Thor Motor Coach
NHTSA Campaign: 17V758000 SAFETY RECALL
110.4K Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Thor Motor Coach
NHTSA Campaign: 17V555000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Sep 7, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.

Potential Risk:
If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
FREE Recall Solution:
TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000146
Notice Date: Sep 27, 2017
Recall Date: Sep 7, 2017
Thor Motor Coach
NHTSA Campaign: 17V162000 SAFETY RECALL
8.6K Vehicles Affected
Recall Date: Mar 13, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2014-2015 ACE, Hurricane, Challenger, Daybreak, Miramar, Outlaw, and Windsport motorhomes. These vehicles have windshield wiper systems that may have been improperly installed and secured, possibly causing the wipers to fail during use.

Potential Risk:
Failure of the windshield wipers may impair the driver's visibility, increasing the risk of a crash.
FREE Recall Solution:
TMC has notified owners, and dealers will inspect and tighten the wiper arm securing nuts, free of charge. The recall began on May 5, 2017. Owners may contact TMC customer service at 1-877-855-2867.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Notice Date: May 5, 2017
Recall Date: Mar 13, 2017
Thor Motor Coach
NHTSA Campaign: 16V139000 SAFETY RECALL
385 Vehicles Affected
Recall Date: Mar 7, 2016
Safety Issue:

Thor Motor Coach (TMC) is recalling certain model year 2014-2016 Hurricane and Windsport motor homes manufactured January 30, 2013, to March 6, 2015. In the affected motor homes, the vehicle exhaust is located near a storage compartment where heat may build-up, causing the compartment to melt.

Potential Risk:
Heat build-up in the vehicle storage compartment increases the risk of fire.
FREE Recall Solution:
TMC will notify owners, and dealers will install a heat shield to prevent heat build-up in the storage compartment. The recall began on April 20, 2016. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000112.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000112
Notice Date: Apr 20, 2016
Recall Date: Mar 7, 2016
Thor Motor Coach
NHTSA Campaign: 15V745000 SAFETY RECALL
12.7K Vehicles Affected
Recall Date: Nov 10, 2015
Safety Issue:

Thor Motor Coach (Thor) is recalling certain model year 2011-2016 Thor Challenger, Thor Citation, Thor Hurricane, Thor Tuscany, Thor Windsport, 2011-2012 Thor Astoria, Thor Avanti, Thor Chateau, 2011-2014 Thor Daybreak, 2011-2015 Thor Outlaw, Thor Siesta, 2014-2015 Thor Miramar, 2012 Thor Four Winds, 2008-2011 Damon Astoria, Damon Daybreak, Damon Outlaw, Damon Tuscany, 2008-2012, Damon Challenger, 2008-2010 Damon Essence, 2009-2011 Damon Avanti, Four Winds Chateau, Four Winds Citation, Four Winds Four Winds, Four Winds Hurricane, Four Winds Siesta, Four Winds Windsport, 2009-2010 Four Winds Dorado, Four Winds Dutchmen, Four Winds Magellan, Four Winds Mandalay and 2009 Four Winds Fun Mover, and Four Winds Presidio motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.

Potential Risk:
Unstable entry and exit steps increase the risk of injury.
FREE Recall Solution:
Thor will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism and replace all of the affected bolts, free of charge. The recall began on January 6, 2016. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000111.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000111
Notice Date: Jan 6, 2016
Recall Date: Nov 10, 2015
Thor Motor Coach
NHTSA Campaign: 15V719000 SAFETY RECALL
209 Vehicles Affected
Recall Date: Oct 30, 2015
Safety Issue:

Thor Motor Coach (TMC) is recalling certain model year 2016 Ace, Challenger, Hurricane, Miramar, Outlaw, and Windsport vehicles manufactured July 14, 2015, to October 16, 2015. Due to an incorrect shift cable bracket and an improper shift cable adjustment, the affected vehicles can be shifted out of 'PARK' without applying the brakes.

Potential Risk:
If the vehicle can be shifted into reverse without the brakes being applied, the vehicle may unintentionally move, increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners on TMC's behalf, and Ford dealers will replace the transmission shift control bracket and adjust the transmission shift cable, free of charge. The recall began on November 12, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000110.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000110
Notice Date: Nov 12, 2015
Recall Date: Oct 30, 2015
Thor Motor Coach
NHTSA Campaign: 15V699000 SAFETY RECALL
17 Vehicles Affected
Recall Date: Oct 23, 2015
Safety Issue:

Thor Motor Coach (TMC) is recalling certain model year 2016 Challenger, Hurricane and Windsport motorhomes manufactured July 31, 2015, to September 9, 2015. In the affected vehicles, the parking brake actuator may be out of calibration causing the parking brake system to not properly hold the vehicle even with the parking brake pedal fully depressed. Additionally, the parking brake may not disengage completely when the parking brake pedal is released.

Potential Risk:
If the parking brake does not fully engage, the vehicle may unexpectedly roll, increasing the risk of personal injury or a crash. A parking brake that drags may result in a wheel end fire.
FREE Recall Solution:
TMC will notify owners, and dealers will replace the parking brake foot pedal assembly, free of charge. The recall began on November 16, 2015. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000107.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000107
Notice Date: Nov 16, 2015
Recall Date: Oct 23, 2015
Thor Motor Coach
NHTSA Campaign: 15V265000 SAFETY RECALL
56 Vehicles Affected
Recall Date: May 7, 2015
Safety Issue:

Thor Motor Coach (TMC) is recalling certain model year 2016 Hurricane and Windsport motorhomes manufactured March 10, 2015, to March 24, 2015. In the affected motorhomes, the co-pilot seats may be attached to the floor of the motorhome in an area that is not properly reinforced.

Potential Risk:
If the floor at the attachment point is not properly reinforced, the seat base mounting may loosen over time, increasing the risk of injury in the event of a crash.
FREE Recall Solution:
TMC will notify owners, and dealers will install a reinforcement plate at the co-pilot seat mounting bolt location, free of charge. The recall began on June 22, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000101.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR
Mfg Campaign: RC000101
Notice Date: Jun 22, 2015
Recall Date: May 7, 2015

Consumer Complaints

9 Complaints
Thor Motor Coach
Campaign: 11446827 Other
Jan 9, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

On December 13, 2021 the windshield wipers failed while we were driving at about 55 mph on a highway in heavy rain and wind. The passenger side wiper arm over-traveled and jammed behind the driver side wiper arm leaving us with no windshield wipers. We pulled onto the shoulder and unjammed the wipers several times but each time they jammed again within a few minutes. We drove without wipers to the nearest exit where we spent the night on the side of the road. The next morning after the rain stopped we drove to an independent RV repair shop where the technician: "Inspected all linkages, pivot points and mounting points. Found motor linkage bent. Straightened bracket and tightened passenger side spline mount." The next time we drove in the rain, on December 29, 2021, the same thing happened after using the wipers for less than an hour. We exited the highway and drove on a secondary road to our destination in the rain without wipers. We cannot drive the vehicle in the rain in this condition again. We will contact a Thor authorized service center to arrange an inspection and repair.

Corrective Action:

On December 13, 2021 the windshield wipers failed while we were driving at about 55 mph on a highway in heavy rain and wind. The passenger side wiper arm over-traveled and jammed behind the driver side wiper arm leaving us with no windshield wipers. We pulled onto the shoulder and unjammed the wipers several times but each time they jammed again within a few minutes. We drove without wipers to the nearest exit where we spent the night on the side of the road. The next morning after the rain stopped we drove to an independent RV repair shop where the technician: "Inspected all linkages, pivot points and mounting points. Found motor linkage bent. Straightened bracket and tightened passenger side spline mount." The next time we drove in the rain, on December 29, 2021, the same thing happened after using the wipers for less than an hour. We exited the highway and drove on a secondary road to our destination in the rain without wipers. We cannot drive the vehicle in the rain in this condition again. We will contact a Thor authorized service center to arrange an inspection and repair.

Additional Notes:

On December 13, 2021 the windshield wipers failed while we were driving at about 55 mph on a highway in heavy rain and wind. The passenger side wiper arm over-traveled and jammed behind the driver side wiper arm leaving us with no windshield wipers. We pulled onto the shoulder and unjammed the wipers several times but each time they jammed again within a few minutes. We drove without wipers to the nearest exit where we spent the night on the side of the road. The next morning after the rain stopped we drove to an independent RV repair shop where the technician: "Inspected all linkages, pivot points and mounting points. Found motor linkage bent. Straightened bracket and tightened passenger side spline mount." The next time we drove in the rain, on December 29, 2021, the same thing happened after using the wipers for less than an hour. We exited the highway and drove on a secondary road to our destination in the rain without wipers. We cannot drive the vehicle in the rain in this condition again. We will contact a Thor authorized service center to arrange an inspection and repair.

Manufacturer: THOR MOTOR
Mfg Campaign: 11446827
Notice Date: Jan 9, 2022
Recall Date: Jan 9, 2022
Thor Motor Coach
Campaign: 11110431 Other
Jul 10, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

ONLY ENTRANCE DOOR LOCK CYCLINDER BREAKS. CANNOT ENTER OR LEAVE THE MOTORHOME. TRI MARK IS THE MAKER OF THE LOCK. CAN HAPPEN DRIVING UP THE ROAD OR STATIONARY. I CONTACTED THORR WHO SAID IT WAS TRIMARK AT FAULT. TRIMARK SAID THOR ORDERING ZINC CYCLINDERS INSTEAD OF STEEL. THOR AT FAULT.

Corrective Action:

ONLY ENTRANCE DOOR LOCK CYCLINDER BREAKS. CANNOT ENTER OR LEAVE THE MOTORHOME. TRI MARK IS THE MAKER OF THE LOCK. CAN HAPPEN DRIVING UP THE ROAD OR STATIONARY. I CONTACTED THORR WHO SAID IT WAS TRIMARK AT FAULT. TRIMARK SAID THOR ORDERING ZINC CYCLINDERS INSTEAD OF STEEL. THOR AT FAULT.

Additional Notes:

ONLY ENTRANCE DOOR LOCK CYCLINDER BREAKS. CANNOT ENTER OR LEAVE THE MOTORHOME. TRI MARK IS THE MAKER OF THE LOCK. CAN HAPPEN DRIVING UP THE ROAD OR STATIONARY. I CONTACTED THORR WHO SAID IT WAS TRIMARK AT FAULT. TRIMARK SAID THOR ORDERING ZINC CYCLINDERS INSTEAD OF STEEL. THOR AT FAULT.

Manufacturer: THOR MOTOR
Mfg Campaign: 11110431
Notice Date: Jul 10, 2018
Recall Date: Jul 10, 2018
Thor Motor Coach
Campaign: 11104748 Other
Jun 29, 2018
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

ON APRIL 06, 2018, A TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIN BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, ON 06/26/2018 THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. ON APRIL 06, 2018, YOUR TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIL BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, YESTERDAY THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. SERIAL # HAR032N0033073

Corrective Action:

ON APRIL 06, 2018, A TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIN BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, ON 06/26/2018 THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. ON APRIL 06, 2018, YOUR TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIL BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, YESTERDAY THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. SERIAL # HAR032N0033073

Additional Notes:

ON APRIL 06, 2018, A TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIN BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, ON 06/26/2018 THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. ON APRIL 06, 2018, YOUR TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIL BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, YESTERDAY THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. SERIAL # HAR032N0033073

Manufacturer: THOR MOTOR
Mfg Campaign: 11104748
Notice Date: Jun 29, 2018
Recall Date: Jun 29, 2018
Thor Motor Coach
Campaign: 11083339 Other
Apr 4, 2018
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Corrective Action:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Additional Notes:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Manufacturer: THOR MOTOR
Mfg Campaign: 11083339
Notice Date: Apr 4, 2018
Recall Date: Apr 4, 2018
Thor Motor Coach
Campaign: 11083337 Other
Apr 4, 2018
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Corrective Action:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Additional Notes:

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

Manufacturer: THOR MOTOR
Mfg Campaign: 11083337
Notice Date: Apr 4, 2018
Recall Date: Apr 4, 2018
Thor Motor Coach
Campaign: 11032651 Other
Oct 10, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

HAD RECALL FOR WIPERS PERFORMED BUT THE PROBLEM OF THE PASSENGER SIDE WIPER GETTING STUCK BEHIND THE DRIVER SIDE WIPER STILL PERSISTS. WHEN THIS HAPPENS NEITHER WIPER WILL MOVE CAUSING A COMPLETE LACK OF VISIBILITY IN MODERATE TO HEAVY RAIN. HAPPENED TO ME TWICE ON THE FREEWAY PRIOR TO HAVING THE RECALL COMPLETED AND THE DAY OF HAVING THE RECALL COMPLETED IT HAPPENED ON THE WAY HOME. IT SEEMS THE PASSENGER SIDE WIPER IS OVERDRIVING AND THE MECHANISM IS MAKING A COMPLETE 360 DEGREE ROTATION INSTEAD OF ROCKING BACK AND FORTH.

Corrective Action:

HAD RECALL FOR WIPERS PERFORMED BUT THE PROBLEM OF THE PASSENGER SIDE WIPER GETTING STUCK BEHIND THE DRIVER SIDE WIPER STILL PERSISTS. WHEN THIS HAPPENS NEITHER WIPER WILL MOVE CAUSING A COMPLETE LACK OF VISIBILITY IN MODERATE TO HEAVY RAIN. HAPPENED TO ME TWICE ON THE FREEWAY PRIOR TO HAVING THE RECALL COMPLETED AND THE DAY OF HAVING THE RECALL COMPLETED IT HAPPENED ON THE WAY HOME. IT SEEMS THE PASSENGER SIDE WIPER IS OVERDRIVING AND THE MECHANISM IS MAKING A COMPLETE 360 DEGREE ROTATION INSTEAD OF ROCKING BACK AND FORTH.

Additional Notes:

HAD RECALL FOR WIPERS PERFORMED BUT THE PROBLEM OF THE PASSENGER SIDE WIPER GETTING STUCK BEHIND THE DRIVER SIDE WIPER STILL PERSISTS. WHEN THIS HAPPENS NEITHER WIPER WILL MOVE CAUSING A COMPLETE LACK OF VISIBILITY IN MODERATE TO HEAVY RAIN. HAPPENED TO ME TWICE ON THE FREEWAY PRIOR TO HAVING THE RECALL COMPLETED AND THE DAY OF HAVING THE RECALL COMPLETED IT HAPPENED ON THE WAY HOME. IT SEEMS THE PASSENGER SIDE WIPER IS OVERDRIVING AND THE MECHANISM IS MAKING A COMPLETE 360 DEGREE ROTATION INSTEAD OF ROCKING BACK AND FORTH.

Manufacturer: THOR MOTOR
Mfg Campaign: 11032651
Notice Date: Oct 10, 2017
Recall Date: Oct 10, 2017
Thor Motor Coach
Campaign: 10992723 Other
Jun 1, 2017
Defect Description:

STEERING

Potential Consequences:

UPON DELIVERY OF THIS NEW MOTORHOME I NOTICED I CAN NOT KEEP IT STEERING DOWN THE ROAD .AFTER TALKING WITH CAMPING WORLD AND THOR, THEY SAID IT IS A FORD PROBLEM. AFTER TALKING WITH FORD ,THEY SAID IT IS A THOR PROBLEM. I THEN TOOK IT TO A FORD TRUCK DEALER AND THEY SAID THE TOE WAS OUT SO BAD ,THEY CANT BELIEVE I GOT IT TO THEM. THOR SAID ITS IN THEIR WARRANTY MANUAL TO HAVE THE FRONT END ALIGNED. PLEASE KEEP IN MIND THAT THIS IS A STRAIGHT AXLE SUSPENSION AND NOT A INDEPENDENT SUSPENSION. THEIR IS NO CASTER - CAMBER ADJUSTMENT, JUST TOE. AFTER TALKING TO TOM OVERTON AT THOR HE SAID THEY WILL NOT COVER THE COST TO ALIGN THE FRONT END. SO I ASKED HIM TO SWITCH ME OVER TO A MANAGER AND HE HUNG UP ON ME. ACCORDING TO THE WEB THEIR IS THOUSANDS OF MOTORHOMES ON THE ROAD WITH BAD ALIGNMENTS WAITING TO CAUSE ACCIDENTS. THOR REFUSES TO RESPOND TO ANY CALLS OR WRITTEN MAIL, MAYBE YOU CAN HAVE BETTER LUCK.

Corrective Action:

UPON DELIVERY OF THIS NEW MOTORHOME I NOTICED I CAN NOT KEEP IT STEERING DOWN THE ROAD .AFTER TALKING WITH CAMPING WORLD AND THOR, THEY SAID IT IS A FORD PROBLEM. AFTER TALKING WITH FORD ,THEY SAID IT IS A THOR PROBLEM. I THEN TOOK IT TO A FORD TRUCK DEALER AND THEY SAID THE TOE WAS OUT SO BAD ,THEY CANT BELIEVE I GOT IT TO THEM. THOR SAID ITS IN THEIR WARRANTY MANUAL TO HAVE THE FRONT END ALIGNED. PLEASE KEEP IN MIND THAT THIS IS A STRAIGHT AXLE SUSPENSION AND NOT A INDEPENDENT SUSPENSION. THEIR IS NO CASTER - CAMBER ADJUSTMENT, JUST TOE. AFTER TALKING TO TOM OVERTON AT THOR HE SAID THEY WILL NOT COVER THE COST TO ALIGN THE FRONT END. SO I ASKED HIM TO SWITCH ME OVER TO A MANAGER AND HE HUNG UP ON ME. ACCORDING TO THE WEB THEIR IS THOUSANDS OF MOTORHOMES ON THE ROAD WITH BAD ALIGNMENTS WAITING TO CAUSE ACCIDENTS. THOR REFUSES TO RESPOND TO ANY CALLS OR WRITTEN MAIL, MAYBE YOU CAN HAVE BETTER LUCK.

Additional Notes:

UPON DELIVERY OF THIS NEW MOTORHOME I NOTICED I CAN NOT KEEP IT STEERING DOWN THE ROAD .AFTER TALKING WITH CAMPING WORLD AND THOR, THEY SAID IT IS A FORD PROBLEM. AFTER TALKING WITH FORD ,THEY SAID IT IS A THOR PROBLEM. I THEN TOOK IT TO A FORD TRUCK DEALER AND THEY SAID THE TOE WAS OUT SO BAD ,THEY CANT BELIEVE I GOT IT TO THEM. THOR SAID ITS IN THEIR WARRANTY MANUAL TO HAVE THE FRONT END ALIGNED. PLEASE KEEP IN MIND THAT THIS IS A STRAIGHT AXLE SUSPENSION AND NOT A INDEPENDENT SUSPENSION. THEIR IS NO CASTER - CAMBER ADJUSTMENT, JUST TOE. AFTER TALKING TO TOM OVERTON AT THOR HE SAID THEY WILL NOT COVER THE COST TO ALIGN THE FRONT END. SO I ASKED HIM TO SWITCH ME OVER TO A MANAGER AND HE HUNG UP ON ME. ACCORDING TO THE WEB THEIR IS THOUSANDS OF MOTORHOMES ON THE ROAD WITH BAD ALIGNMENTS WAITING TO CAUSE ACCIDENTS. THOR REFUSES TO RESPOND TO ANY CALLS OR WRITTEN MAIL, MAYBE YOU CAN HAVE BETTER LUCK.

Manufacturer: THOR MOTOR
Mfg Campaign: 10992723
Notice Date: Jun 1, 2017
Recall Date: Jun 1, 2017
Thor Motor Coach
Campaign: 10970871 Other
Apr 6, 2017
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

TL* THE CONTACT OWNS A 2016 THOR HURRICANE. AFTER THE WINDSHIELD WIPERS WERE ACTIVATED, THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

Corrective Action:

TL* THE CONTACT OWNS A 2016 THOR HURRICANE. AFTER THE WINDSHIELD WIPERS WERE ACTIVATED, THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

Additional Notes:

TL* THE CONTACT OWNS A 2016 THOR HURRICANE. AFTER THE WINDSHIELD WIPERS WERE ACTIVATED, THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

Manufacturer: THOR MOTOR
Mfg Campaign: 10970871
Notice Date: Apr 6, 2017
Recall Date: Apr 6, 2017
Thor Motor Coach
Campaign: 10971293 Other
Apr 4, 2017
Defect Description:

VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES

Potential Consequences:

ON APRIL 28 AND 29, 2016, MY HUSBAND AND I EXPERIENCED A WIPER FAILURE ON OUR NEW THOR HURRICANE PURCHASED MARCH 29, 2016. WE WERE COMING DOWN A MOUNTAIN ON INTERSTATE 77 OUTSIDE CHAROLETTE, NORTH CAROLINA WHEN, IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM TRAVELED BELOW THE LOWER PORTION OF THE WINDSHIELD ALSO CAUSING THE DRIVER SIDE NOT TO WORK AS WELL. IT WAS A HORIFIC EXPERIENCE AND SHOULDN'T HAVE HAPPENED ON SUCH A NEW VEHICLE. WE STOPPED BY A REPAIR FACILITY AND HAD THE WIPER LINKAGE HARDWARE TIGHTENED AND ADJUSTED BUT EXPERIENCE THE SAME THING THE NEXT DAY ON APRIL 29. WE CONTACTED THOR, WHO TOLD US THIS WAS VERY UNUSUAL AND WE WERE THE ONLY ONES TO HAVE THIS HAPPEN. THEY ORDERED A COMPLETE WIPER ASSEMBLY AND WE HAD IT INSTALLED ON JUNE 6, 2016. SINCE THEN WEVE EXPERIENCED THE WIPER BLADE ON THE PASSENGER SIDE NOT STAYING ON, AND HAD TO PAY FOR A REPLACEMENT EVEN THOUGH THOR REPLACED THE ENTIRE ASSEMBLY TO INCLUDE ARMS AND BLADES. WE HAVE PHOTOS AND A VIDEO AFTER THE 2ND FAILURE SHOWING HOW THE PASSENGER SIDE WIPER ARM WILL SLOWLY MOVE FARTHER DOWN PAST ITS NORMAL RESTING PLACE AND EVENTUALLY CAUSE THE DRIVERS SIDE TO NOT FUNCTION

Corrective Action:

ON APRIL 28 AND 29, 2016, MY HUSBAND AND I EXPERIENCED A WIPER FAILURE ON OUR NEW THOR HURRICANE PURCHASED MARCH 29, 2016. WE WERE COMING DOWN A MOUNTAIN ON INTERSTATE 77 OUTSIDE CHAROLETTE, NORTH CAROLINA WHEN, IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM TRAVELED BELOW THE LOWER PORTION OF THE WINDSHIELD ALSO CAUSING THE DRIVER SIDE NOT TO WORK AS WELL. IT WAS A HORIFIC EXPERIENCE AND SHOULDN'T HAVE HAPPENED ON SUCH A NEW VEHICLE. WE STOPPED BY A REPAIR FACILITY AND HAD THE WIPER LINKAGE HARDWARE TIGHTENED AND ADJUSTED BUT EXPERIENCE THE SAME THING THE NEXT DAY ON APRIL 29. WE CONTACTED THOR, WHO TOLD US THIS WAS VERY UNUSUAL AND WE WERE THE ONLY ONES TO HAVE THIS HAPPEN. THEY ORDERED A COMPLETE WIPER ASSEMBLY AND WE HAD IT INSTALLED ON JUNE 6, 2016. SINCE THEN WEVE EXPERIENCED THE WIPER BLADE ON THE PASSENGER SIDE NOT STAYING ON, AND HAD TO PAY FOR A REPLACEMENT EVEN THOUGH THOR REPLACED THE ENTIRE ASSEMBLY TO INCLUDE ARMS AND BLADES. WE HAVE PHOTOS AND A VIDEO AFTER THE 2ND FAILURE SHOWING HOW THE PASSENGER SIDE WIPER ARM WILL SLOWLY MOVE FARTHER DOWN PAST ITS NORMAL RESTING PLACE AND EVENTUALLY CAUSE THE DRIVERS SIDE TO NOT FUNCTION

Additional Notes:

ON APRIL 28 AND 29, 2016, MY HUSBAND AND I EXPERIENCED A WIPER FAILURE ON OUR NEW THOR HURRICANE PURCHASED MARCH 29, 2016. WE WERE COMING DOWN A MOUNTAIN ON INTERSTATE 77 OUTSIDE CHAROLETTE, NORTH CAROLINA WHEN, IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM TRAVELED BELOW THE LOWER PORTION OF THE WINDSHIELD ALSO CAUSING THE DRIVER SIDE NOT TO WORK AS WELL. IT WAS A HORIFIC EXPERIENCE AND SHOULDN'T HAVE HAPPENED ON SUCH A NEW VEHICLE. WE STOPPED BY A REPAIR FACILITY AND HAD THE WIPER LINKAGE HARDWARE TIGHTENED AND ADJUSTED BUT EXPERIENCE THE SAME THING THE NEXT DAY ON APRIL 29. WE CONTACTED THOR, WHO TOLD US THIS WAS VERY UNUSUAL AND WE WERE THE ONLY ONES TO HAVE THIS HAPPEN. THEY ORDERED A COMPLETE WIPER ASSEMBLY AND WE HAD IT INSTALLED ON JUNE 6, 2016. SINCE THEN WEVE EXPERIENCED THE WIPER BLADE ON THE PASSENGER SIDE NOT STAYING ON, AND HAD TO PAY FOR A REPLACEMENT EVEN THOUGH THOR REPLACED THE ENTIRE ASSEMBLY TO INCLUDE ARMS AND BLADES. WE HAVE PHOTOS AND A VIDEO AFTER THE 2ND FAILURE SHOWING HOW THE PASSENGER SIDE WIPER ARM WILL SLOWLY MOVE FARTHER DOWN PAST ITS NORMAL RESTING PLACE AND EVENTUALLY CAUSE THE DRIVERS SIDE TO NOT FUNCTION

Manufacturer: THOR MOTOR
Mfg Campaign: 10971293
Notice Date: Apr 4, 2017
Recall Date: Apr 4, 2017

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