Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2022 ACE, Freedom Traveler, Hurricane, and Windsport motorhomes. The rear ladder may have been installed on the wrong side of the motorhome.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000255
Recall Date: Feb 10, 2022
Consumer Complaints
5 ComplaintsThor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Corrective Action:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Additional Notes:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Mfg Campaign: 11627339
Recall Date: Nov 25, 2024
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Corrective Action:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Additional Notes:
While driving on a crowded freeway a wooden structure fell from the ceiling of my motorhome and landed on the dashboard inches from my steering wheel. If it had hit my steering wheel or my hands, I would have been involved in a multiple vehicle collision. Thank God, I was able to safely pull over to the shoulder to check for damage. The beam was too heavy for me to move it. I drove it to a Camping World repair facility. The repair technician inspected the damage. He told me the support structure fell because it was held up by only one screw. Please note the comments for Job#4 in the repair invoice I hope to attach. I tried to upload some photos of the fallen structure, but I couldn't upload them. There were no warnings or symptoms of the defects. The damage was inspected and confirmed by the service technician of the New Braunfels, Texas Camping World. They reinforced the structure by mounting it with more screws, I do not know the size or number of screws installed. ( their is a typo in the job order document notes. I typed "Please Not comments for Job#4", it should be "Please note comments for Job#4". I anticipate a negative reaction by Thor Industries as I filed a Texas Lemon Law complaint because of many other defects and equipment failures in the motorhome. Part of the invoice includes a windshield wiper motor and gears that fell apart
Mfg Campaign: 11627339
Recall Date: Nov 25, 2024
Thor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2022 Thor Motor Coach Windsport RV built on a 2020 Ford F-53 chassis. The contact stated that while driving at 65 MPH, a wooden beam used to deflect airflow from the outer venting fell from the ceiling of the RV. The heavy beam fell inches away from the contact's hands that were on the steering wheel. The contact pulled over after the failure but could not move the beam due to the weight. Despite the failure, the contact was able to drive the vehicle to the RV dealer where it remained. The manufacturer was notified of the failure but offered no assistance. The beam was reinstalled, and the RV was repaired. The contact expressed concerns that the failure might reoccur, and cause a severe crash. The failure mileage was approximately 14,000.
Corrective Action:
The contact owns a 2022 Thor Motor Coach Windsport RV built on a 2020 Ford F-53 chassis. The contact stated that while driving at 65 MPH, a wooden beam used to deflect airflow from the outer venting fell from the ceiling of the RV. The heavy beam fell inches away from the contact's hands that were on the steering wheel. The contact pulled over after the failure but could not move the beam due to the weight. Despite the failure, the contact was able to drive the vehicle to the RV dealer where it remained. The manufacturer was notified of the failure but offered no assistance. The beam was reinstalled, and the RV was repaired. The contact expressed concerns that the failure might reoccur, and cause a severe crash. The failure mileage was approximately 14,000.
Additional Notes:
The contact owns a 2022 Thor Motor Coach Windsport RV built on a 2020 Ford F-53 chassis. The contact stated that while driving at 65 MPH, a wooden beam used to deflect airflow from the outer venting fell from the ceiling of the RV. The heavy beam fell inches away from the contact's hands that were on the steering wheel. The contact pulled over after the failure but could not move the beam due to the weight. Despite the failure, the contact was able to drive the vehicle to the RV dealer where it remained. The manufacturer was notified of the failure but offered no assistance. The beam was reinstalled, and the RV was repaired. The contact expressed concerns that the failure might reoccur, and cause a severe crash. The failure mileage was approximately 14,000.
Mfg Campaign: 11620956
Recall Date: Oct 21, 2024
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The propane heater on our motorhome has been cycling on the high limit switch since new. This is due to insufficient airflow across the heat exchanger. It is also the source of intermittent carbon monoxide alarms being activated. We have had this unsuccessfully repaired under warranty. The cycling continues. If other units of this model series were built the same way, I suspect this is a problem common to all. This also creates a fire risk should the high limit switch be operated enough times for it to fail. I am now using an electric heater, but this requires I be hooked up to electric service.
Corrective Action:
The propane heater on our motorhome has been cycling on the high limit switch since new. This is due to insufficient airflow across the heat exchanger. It is also the source of intermittent carbon monoxide alarms being activated. We have had this unsuccessfully repaired under warranty. The cycling continues. If other units of this model series were built the same way, I suspect this is a problem common to all. This also creates a fire risk should the high limit switch be operated enough times for it to fail. I am now using an electric heater, but this requires I be hooked up to electric service.
Additional Notes:
The propane heater on our motorhome has been cycling on the high limit switch since new. This is due to insufficient airflow across the heat exchanger. It is also the source of intermittent carbon monoxide alarms being activated. We have had this unsuccessfully repaired under warranty. The cycling continues. If other units of this model series were built the same way, I suspect this is a problem common to all. This also creates a fire risk should the high limit switch be operated enough times for it to fail. I am now using an electric heater, but this requires I be hooked up to electric service.
Mfg Campaign: 11590874
Recall Date: May 27, 2024
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Main propane heater in my Thor Windsport 29M motorhome was coming on and goings on off before the desired temperature was reached. I realized it was cycling on the high limit switch, which is.generally caused by insufficient air flow over the heat exchanger. Took it in for warranty service which identified the cause as a kinked heater hose, which had to have been done at the factory during installation. Had the high limit switch failed, the motorhome would have been lost to a fire. Due to the high heat caused by the kinked duct, the blower wheel had partially melted.
Corrective Action:
Main propane heater in my Thor Windsport 29M motorhome was coming on and goings on off before the desired temperature was reached. I realized it was cycling on the high limit switch, which is.generally caused by insufficient air flow over the heat exchanger. Took it in for warranty service which identified the cause as a kinked heater hose, which had to have been done at the factory during installation. Had the high limit switch failed, the motorhome would have been lost to a fire. Due to the high heat caused by the kinked duct, the blower wheel had partially melted.
Additional Notes:
Main propane heater in my Thor Windsport 29M motorhome was coming on and goings on off before the desired temperature was reached. I realized it was cycling on the high limit switch, which is.generally caused by insufficient air flow over the heat exchanger. Took it in for warranty service which identified the cause as a kinked heater hose, which had to have been done at the factory during installation. Had the high limit switch failed, the motorhome would have been lost to a fire. Due to the high heat caused by the kinked duct, the blower wheel had partially melted.
Mfg Campaign: 11576418
Recall Date: Mar 9, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury