Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2022 Axis 25.6 and 2018-2021 Vegas 25.6 motorhomes. The heat shield between the LP tank and chassis muffler was not installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000228
Recall Date: Jun 10, 2021
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018 Ace, Axis, Hurricane, Windsport, and Vegas motorhomes. The wiring for the trailer lights may have been inserted into the wrong locations of the trailer lighting socket causing the trailer lights to not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000148
Recall Date: Nov 2, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000147
Recall Date: Oct 9, 2017
Consumer Complaints
4 ComplaintsThor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver side wiper sweep angle does not fully clear the field of view.
Corrective Action:
Driver side wiper sweep angle does not fully clear the field of view.
Additional Notes:
Driver side wiper sweep angle does not fully clear the field of view.
Mfg Campaign: 11555326
Recall Date: Nov 15, 2023
Thor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. Problem: main power (connect) switch doesn’t communicate It shows there is power to the coach but IT DOES NOT SHOW whether or not the main power is connected to the chassis (motor) battery. I have been stranded with a dead chassis battery because of Thor’s neglect to use a communicative power switch. Safety issue because one could be camping in an area without emergency start services because of this. 1. Thor is aware these improper power switches in the 2018 (and in other model years) are non communicative and can leave people stranded. Thor has admitted the 2018 switch is wrong and corrected the switch in the2022 models (I confirmed this at the dealer). They have admitted fault. 3. If owners of 2018 Vegas Models (and other model years using the uncommunicative switch as ours) can be left stranded - that’s risky and a safety issue. Thor tried to replace my power switch but found it too difficult (and possibly potentially more costly) and, as such, abandoned the replacement. One moment I was delighted about their concern for my safety and we’re replacing it, and then I was told they were abandoning the replacement because they deemed it too hard). Can you believe Thor doing such a thing? The dealer has confirmed this is risky and a safety issue. I now have an RV I’m scared to use feeling it may not start because the switch doesn’t communicate connection to the chassis. This totally unacceptable
Corrective Action:
1. Problem: main power (connect) switch doesn’t communicate It shows there is power to the coach but IT DOES NOT SHOW whether or not the main power is connected to the chassis (motor) battery. I have been stranded with a dead chassis battery because of Thor’s neglect to use a communicative power switch. Safety issue because one could be camping in an area without emergency start services because of this. 1. Thor is aware these improper power switches in the 2018 (and in other model years) are non communicative and can leave people stranded. Thor has admitted the 2018 switch is wrong and corrected the switch in the2022 models (I confirmed this at the dealer). They have admitted fault. 3. If owners of 2018 Vegas Models (and other model years using the uncommunicative switch as ours) can be left stranded - that’s risky and a safety issue. Thor tried to replace my power switch but found it too difficult (and possibly potentially more costly) and, as such, abandoned the replacement. One moment I was delighted about their concern for my safety and we’re replacing it, and then I was told they were abandoning the replacement because they deemed it too hard). Can you believe Thor doing such a thing? The dealer has confirmed this is risky and a safety issue. I now have an RV I’m scared to use feeling it may not start because the switch doesn’t communicate connection to the chassis. This totally unacceptable
Additional Notes:
1. Problem: main power (connect) switch doesn’t communicate It shows there is power to the coach but IT DOES NOT SHOW whether or not the main power is connected to the chassis (motor) battery. I have been stranded with a dead chassis battery because of Thor’s neglect to use a communicative power switch. Safety issue because one could be camping in an area without emergency start services because of this. 1. Thor is aware these improper power switches in the 2018 (and in other model years) are non communicative and can leave people stranded. Thor has admitted the 2018 switch is wrong and corrected the switch in the2022 models (I confirmed this at the dealer). They have admitted fault. 3. If owners of 2018 Vegas Models (and other model years using the uncommunicative switch as ours) can be left stranded - that’s risky and a safety issue. Thor tried to replace my power switch but found it too difficult (and possibly potentially more costly) and, as such, abandoned the replacement. One moment I was delighted about their concern for my safety and we’re replacing it, and then I was told they were abandoning the replacement because they deemed it too hard). Can you believe Thor doing such a thing? The dealer has confirmed this is risky and a safety issue. I now have an RV I’m scared to use feeling it may not start because the switch doesn’t communicate connection to the chassis. This totally unacceptable
Mfg Campaign: 11452979
Recall Date: Feb 19, 2022
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER ONLY COMES TO ABOUT THE 2 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE LEFT FRONT OF THE VEHICLE OBSCURED. THIS PROBLEM HAS BEEN REPORTED TO THOR MOTOR COACH BY OWNERS OF THE VEGAS AND AXIS MODEL MOTOR COACHES
Corrective Action:
DRIVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER ONLY COMES TO ABOUT THE 2 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE LEFT FRONT OF THE VEHICLE OBSCURED. THIS PROBLEM HAS BEEN REPORTED TO THOR MOTOR COACH BY OWNERS OF THE VEGAS AND AXIS MODEL MOTOR COACHES
Additional Notes:
DRIVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER ONLY COMES TO ABOUT THE 2 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE LEFT FRONT OF THE VEHICLE OBSCURED. THIS PROBLEM HAS BEEN REPORTED TO THOR MOTOR COACH BY OWNERS OF THE VEGAS AND AXIS MODEL MOTOR COACHES
Mfg Campaign: 11208845
Recall Date: May 20, 2019
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DIRVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER STOPS AT ABOUT THE 1 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE WINDSHIELD OBSCURED. THOR MOTOR COACH HAS BEEN CONTACTED ON THIS MATTER BUT HAS YET TO PROVIDE A REASONABLE FIX OR REPLY.
Corrective Action:
DIRVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER STOPS AT ABOUT THE 1 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE WINDSHIELD OBSCURED. THOR MOTOR COACH HAS BEEN CONTACTED ON THIS MATTER BUT HAS YET TO PROVIDE A REASONABLE FIX OR REPLY.
Additional Notes:
DIRVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER STOPS AT ABOUT THE 1 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE WINDSHIELD OBSCURED. THOR MOTOR COACH HAS BEEN CONTACTED ON THIS MATTER BUT HAS YET TO PROVIDE A REASONABLE FIX OR REPLY.
Mfg Campaign: 11181785
Recall Date: Feb 22, 2019
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