Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain model year 2016 Axis and Vegas recreational vehicles manufactured March 26, 2015, to July 6, 2015. In the affected vehicles, the heating, ventilation and air conditioning control may lock on one setting, preventing the operator from changing the air flow, thereby eliminating the ability to defrost the windshield.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000103
Recall Date: Aug 19, 2015
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE WERE TRAPPED IN OUR RV AT THE GAS STATION. WE WERE PARKED AND ATTEMPTING TO EXIT TO GET GAS. WE PULLED THE DOOR LATCH (MANUFACTURED BY TRIMARK CORP) TO EXIT BUT THE DOOR WOULD NOT OPEN. THE PLUNGER WOULD NOT RETRACT FROM THE LOCK POSITION. EVENTUALLY WE WERE ABLE TO USE A KITCHEN KNIFE AS A SCREWDRIVER (SINCE OUR TOOLS ARE KEPT OUTSIDE OF THE MOTOR COACH) TO REMOVE THE INSIDE DOOR HANDLE ASSEMBLY. WE THEN HAD TO PRY THE PLUNGER TO THE INSIDE TO DISENGAGE IT. WE WERE THEN ABLE TO PUSH THE DOOR OPEN IN ORDER TO EXIT. FROM THAT POINT WE HAD TO USE THE DEAD BOLT TO SECURE IT CLOSED.
Corrective Action:
WE WERE TRAPPED IN OUR RV AT THE GAS STATION. WE WERE PARKED AND ATTEMPTING TO EXIT TO GET GAS. WE PULLED THE DOOR LATCH (MANUFACTURED BY TRIMARK CORP) TO EXIT BUT THE DOOR WOULD NOT OPEN. THE PLUNGER WOULD NOT RETRACT FROM THE LOCK POSITION. EVENTUALLY WE WERE ABLE TO USE A KITCHEN KNIFE AS A SCREWDRIVER (SINCE OUR TOOLS ARE KEPT OUTSIDE OF THE MOTOR COACH) TO REMOVE THE INSIDE DOOR HANDLE ASSEMBLY. WE THEN HAD TO PRY THE PLUNGER TO THE INSIDE TO DISENGAGE IT. WE WERE THEN ABLE TO PUSH THE DOOR OPEN IN ORDER TO EXIT. FROM THAT POINT WE HAD TO USE THE DEAD BOLT TO SECURE IT CLOSED.
Additional Notes:
WE WERE TRAPPED IN OUR RV AT THE GAS STATION. WE WERE PARKED AND ATTEMPTING TO EXIT TO GET GAS. WE PULLED THE DOOR LATCH (MANUFACTURED BY TRIMARK CORP) TO EXIT BUT THE DOOR WOULD NOT OPEN. THE PLUNGER WOULD NOT RETRACT FROM THE LOCK POSITION. EVENTUALLY WE WERE ABLE TO USE A KITCHEN KNIFE AS A SCREWDRIVER (SINCE OUR TOOLS ARE KEPT OUTSIDE OF THE MOTOR COACH) TO REMOVE THE INSIDE DOOR HANDLE ASSEMBLY. WE THEN HAD TO PRY THE PLUNGER TO THE INSIDE TO DISENGAGE IT. WE WERE THEN ABLE TO PUSH THE DOOR OPEN IN ORDER TO EXIT. FROM THAT POINT WE HAD TO USE THE DEAD BOLT TO SECURE IT CLOSED.
Mfg Campaign: 11340907
Recall Date: Jul 22, 2020
Thor Motor Coach
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 THOR VEGAS RV. THE CONTACT STATED THAT THE RV WAS TAKEN TO THE LACEY DAYS DEALER IN TAMPA, FLORIDA FOR SCHEDULED MAINTENANCE AND THE MAIN DOOR WOULD NOT OPEN. THE SERVICE TECHNICIAN HAD TO CRAWL THROUGH ONE OF THE WINDOWS TO ENTER THE RV. THE INSIDE PLATE WAS REMOVED, BUT THE DOOR COULD NOT BE OPENED. THE MECHANIC HAD TO PRY OPEN THE DOOR WITH A PRY BAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 THOR VEGAS RV. THE CONTACT STATED THAT THE RV WAS TAKEN TO THE LACEY DAYS DEALER IN TAMPA, FLORIDA FOR SCHEDULED MAINTENANCE AND THE MAIN DOOR WOULD NOT OPEN. THE SERVICE TECHNICIAN HAD TO CRAWL THROUGH ONE OF THE WINDOWS TO ENTER THE RV. THE INSIDE PLATE WAS REMOVED, BUT THE DOOR COULD NOT BE OPENED. THE MECHANIC HAD TO PRY OPEN THE DOOR WITH A PRY BAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 THOR VEGAS RV. THE CONTACT STATED THAT THE RV WAS TAKEN TO THE LACEY DAYS DEALER IN TAMPA, FLORIDA FOR SCHEDULED MAINTENANCE AND THE MAIN DOOR WOULD NOT OPEN. THE SERVICE TECHNICIAN HAD TO CRAWL THROUGH ONE OF THE WINDOWS TO ENTER THE RV. THE INSIDE PLATE WAS REMOVED, BUT THE DOOR COULD NOT BE OPENED. THE MECHANIC HAD TO PRY OPEN THE DOOR WITH A PRY BAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Mfg Campaign: 11016475
Recall Date: Aug 21, 2017
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WIPERS AREN'T ALIGNED PROPERLY. DURING USE THEY BUMP INTO EACH OTHER CAUSING THEM TO LOCK UP. MULTIPLE TRIPS TO DEALER TO FIX HASN'T IMPROVED PROBLEM. DEALER SAYS IT IS A KNOWN ISSUE WITH THOR AFFECTING MULTIPLE MODELS BUT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, WHICH SEEMS TO BE IN THE DESIGN OF THE WIPER ARM ANGLE. HAD TO USE SHORTER WIPER BLADES THAN RECOMMENDED TO TRY AND EASE THE PROBLEM BUT THAT REDUCES VISIBILITY WHICH IS ALSO A SAFETY HAZARD. DUE TO PROBLEM AND LIMITED ADJUSTIBILITY, WIPERS DO NOT FULLY COVER THE WINDSHIELD STOPPING WITHIN THE DIRECT EYESIGHT BOTH IN FRONT OF DRIVER AS WELL AS PASSENGER.
Corrective Action:
WIPERS AREN'T ALIGNED PROPERLY. DURING USE THEY BUMP INTO EACH OTHER CAUSING THEM TO LOCK UP. MULTIPLE TRIPS TO DEALER TO FIX HASN'T IMPROVED PROBLEM. DEALER SAYS IT IS A KNOWN ISSUE WITH THOR AFFECTING MULTIPLE MODELS BUT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, WHICH SEEMS TO BE IN THE DESIGN OF THE WIPER ARM ANGLE. HAD TO USE SHORTER WIPER BLADES THAN RECOMMENDED TO TRY AND EASE THE PROBLEM BUT THAT REDUCES VISIBILITY WHICH IS ALSO A SAFETY HAZARD. DUE TO PROBLEM AND LIMITED ADJUSTIBILITY, WIPERS DO NOT FULLY COVER THE WINDSHIELD STOPPING WITHIN THE DIRECT EYESIGHT BOTH IN FRONT OF DRIVER AS WELL AS PASSENGER.
Additional Notes:
WIPERS AREN'T ALIGNED PROPERLY. DURING USE THEY BUMP INTO EACH OTHER CAUSING THEM TO LOCK UP. MULTIPLE TRIPS TO DEALER TO FIX HASN'T IMPROVED PROBLEM. DEALER SAYS IT IS A KNOWN ISSUE WITH THOR AFFECTING MULTIPLE MODELS BUT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, WHICH SEEMS TO BE IN THE DESIGN OF THE WIPER ARM ANGLE. HAD TO USE SHORTER WIPER BLADES THAN RECOMMENDED TO TRY AND EASE THE PROBLEM BUT THAT REDUCES VISIBILITY WHICH IS ALSO A SAFETY HAZARD. DUE TO PROBLEM AND LIMITED ADJUSTIBILITY, WIPERS DO NOT FULLY COVER THE WINDSHIELD STOPPING WITHIN THE DIRECT EYESIGHT BOTH IN FRONT OF DRIVER AS WELL AS PASSENGER.
Mfg Campaign: 11004897
Recall Date: Jul 12, 2017
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