Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000204
Recall Date: Sep 15, 2020
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000196
Recall Date: Jul 20, 2020
Consumer Complaints
2 ComplaintsThor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Corrective Action:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Additional Notes:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Mfg Campaign: 11504923
Recall Date: Feb 1, 2023
Thor Motor Coach
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Corrective Action:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Additional Notes:
The contact owns a 2020 Thor Tuscany RV built on a 2019 Freightliner chassis. The contact stated that while operating the RV, it was discovered that the front windshield wipers and cruise control were inoperable. The RV was taken to the local service center who diagnosed that the steering wheel control module was faulty and needed to be replaced; however, the part was not available. The RV was not repaired. The manufacturer was contacted but no assistance was offered. The failure mileage was 5,000. The contact stated that the required parts will not be available until some time at the end of 2023.
Mfg Campaign: 11504923
Recall Date: Feb 1, 2023
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