Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000196
Recall Date: Jul 20, 2020
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2014-2017 Tuscany XTE (models 34ST, 36MQ, 40AX, 40BX, 40EX and 40GQ), 2013-2018 Tuscany (models 38SQ, 40DX, 40KQ, 40RX, 42GX, 42HQ, 42WX, 44MT 45AT and 45LT) and 2016-2020 Venetian (models A40, B42, F42, G36, J40, L40, M37, R40, S40, and T42) motorhomes. The rear reflectors within the taillight lens may be too high, reducing the vehicle's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000180
Recall Date: Nov 7, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000163
Recall Date: Oct 30, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2011-2017 Thor Tuscany and Venetian motorhomes, built on Freightliner Custom Chassis Corporation (FCCC) chassis. The power steering hose on the affected vehicles may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter motor, possibly causing electrical arcing and a power steering fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000153
Recall Date: May 2, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000147
Recall Date: Oct 9, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling certain 2016-2017 Venetian and Tuscany motorhomes equipped with Cummins ISL engines. These vehicles, built on a Freightliner chassis, have a power steering hose that may be routed incorrectly, and, as a result, the hose may rub against the power stud on the starter motor, possibly causing electrical arcing and a power steering fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL727A
Recall Date: Apr 27, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017 Tuscany, Tuscany ZTE, and Venetian motorhomes manufactured March 15, 2016, to April 7, 2016. The isolator relay cable for the chassis battery was improperly installed which could cause sudden, unexpected loss of power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000114
Recall Date: May 20, 2016
Consumer Complaints
5 ComplaintsThor Motor Coach
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Mfg Campaign: 11567796
Recall Date: Jan 25, 2024
Thor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2017 Thor Motor Coach Tuscany 45AT built on a 2017 Freightliner XC-R Chassis. The contact stated that while driving 50 MPH, two of the passenger's side windows detached and started flapping against the RV wall. The contact veered to the side of the road, and duct taped the windows to the side of the RV. The contact drove to the Camping lot; however, while the RV was parked, he heard an abnormal sound. The contact noticed that one of the windows that was duct taped had separated and fell onto the ground. The vehicle was taken a local dealer, where it was determined that the windows needed to be replaced. The RV was not repaired. The Freightliner manufacturer was notified of the failure and referred the contact to the Thor manufacturer. The Thor manufacturer was notified and informed the contact that there was no recall related to the failure. The failure mileage was approximately 56,000.
Mfg Campaign: 11567796
Recall Date: Jan 25, 2024
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FLOORS IN BOTTOM STORAGE BAYS ARE SAGGING AND BOWING ARE AT RISK OF FAILING OUT ON HIGH WAY. NEED TO BE REPLACED WITH BETTER MATERIAL .
Corrective Action:
FLOORS IN BOTTOM STORAGE BAYS ARE SAGGING AND BOWING ARE AT RISK OF FAILING OUT ON HIGH WAY. NEED TO BE REPLACED WITH BETTER MATERIAL .
Additional Notes:
FLOORS IN BOTTOM STORAGE BAYS ARE SAGGING AND BOWING ARE AT RISK OF FAILING OUT ON HIGH WAY. NEED TO BE REPLACED WITH BETTER MATERIAL .
Mfg Campaign: 11327601
Recall Date: Jun 7, 2020
Thor Motor Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE STATIONARY AND ENGINE COOL, I STARTED THE MOTOR COACH AND WHEN I STEPPED OUTSIDE I NOTICED THE SMELL OF DIESEL FUEL. UPON INVESTIGATION, IT WAS REVEALED THAT FLEETGUARD FUEL FILTER (RESIN CONSTRUCTION) MODEL FF63009 HAD A HAIR LINE CRACK IN THE SIDE OF THE HOUSING. A FINE SPRAY OF RAW FUEL WAS SPRAYING DIRECTLY ONTO THE DIESEL PARTICULATE FILTER (DPF). THE DPF WHEN IN REGENERATION MODE CAN REACH TEMPERATURES OF UP TO 500 DEGREE F. FORTUNATELY, THE EXHAUST SYSTEM WAS COLD AT START UP, BUT HAD IT BEEN IN RUNNING FOR A WHILE AND WENT INTO IN REGENERATION MODE, A FIRE COULD HAVE RESULTED CONSIDERING THE FINE MIST THAT WAS BEING SPRAYED ONTO THE EXHAUST. I IMMEDIATELY REMOVE AND REPLACED THE FILTER THE NEXT DAY. UNFORTIONATELY I DID NOT RETAIN THE DEFECTIVE FILTER. I UNDERSTAND THERE WAS A SIMILAR RECALL (QRMA FTDM-9M5HB6) BUT WAS NOT FOR A SPLIT IN THE SIDE OF THE HOUSING.
Corrective Action:
WHILE STATIONARY AND ENGINE COOL, I STARTED THE MOTOR COACH AND WHEN I STEPPED OUTSIDE I NOTICED THE SMELL OF DIESEL FUEL. UPON INVESTIGATION, IT WAS REVEALED THAT FLEETGUARD FUEL FILTER (RESIN CONSTRUCTION) MODEL FF63009 HAD A HAIR LINE CRACK IN THE SIDE OF THE HOUSING. A FINE SPRAY OF RAW FUEL WAS SPRAYING DIRECTLY ONTO THE DIESEL PARTICULATE FILTER (DPF). THE DPF WHEN IN REGENERATION MODE CAN REACH TEMPERATURES OF UP TO 500 DEGREE F. FORTUNATELY, THE EXHAUST SYSTEM WAS COLD AT START UP, BUT HAD IT BEEN IN RUNNING FOR A WHILE AND WENT INTO IN REGENERATION MODE, A FIRE COULD HAVE RESULTED CONSIDERING THE FINE MIST THAT WAS BEING SPRAYED ONTO THE EXHAUST. I IMMEDIATELY REMOVE AND REPLACED THE FILTER THE NEXT DAY. UNFORTIONATELY I DID NOT RETAIN THE DEFECTIVE FILTER. I UNDERSTAND THERE WAS A SIMILAR RECALL (QRMA FTDM-9M5HB6) BUT WAS NOT FOR A SPLIT IN THE SIDE OF THE HOUSING.
Additional Notes:
WHILE STATIONARY AND ENGINE COOL, I STARTED THE MOTOR COACH AND WHEN I STEPPED OUTSIDE I NOTICED THE SMELL OF DIESEL FUEL. UPON INVESTIGATION, IT WAS REVEALED THAT FLEETGUARD FUEL FILTER (RESIN CONSTRUCTION) MODEL FF63009 HAD A HAIR LINE CRACK IN THE SIDE OF THE HOUSING. A FINE SPRAY OF RAW FUEL WAS SPRAYING DIRECTLY ONTO THE DIESEL PARTICULATE FILTER (DPF). THE DPF WHEN IN REGENERATION MODE CAN REACH TEMPERATURES OF UP TO 500 DEGREE F. FORTUNATELY, THE EXHAUST SYSTEM WAS COLD AT START UP, BUT HAD IT BEEN IN RUNNING FOR A WHILE AND WENT INTO IN REGENERATION MODE, A FIRE COULD HAVE RESULTED CONSIDERING THE FINE MIST THAT WAS BEING SPRAYED ONTO THE EXHAUST. I IMMEDIATELY REMOVE AND REPLACED THE FILTER THE NEXT DAY. UNFORTIONATELY I DID NOT RETAIN THE DEFECTIVE FILTER. I UNDERSTAND THERE WAS A SIMILAR RECALL (QRMA FTDM-9M5HB6) BUT WAS NOT FOR A SPLIT IN THE SIDE OF THE HOUSING.
Mfg Campaign: 11233304
Recall Date: Jul 19, 2019
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DOOR LOCK FAILED. I WAS LOCKED IN MY RV. DOOR WOULD NOT OPEN FROM INSDE OR OUTSIDE.
Corrective Action:
DOOR LOCK FAILED. I WAS LOCKED IN MY RV. DOOR WOULD NOT OPEN FROM INSDE OR OUTSIDE.
Additional Notes:
DOOR LOCK FAILED. I WAS LOCKED IN MY RV. DOOR WOULD NOT OPEN FROM INSDE OR OUTSIDE.
Mfg Campaign: 11230464
Recall Date: Jul 9, 2019
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