Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000298
Recall Date: Nov 10, 2023
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000294
Recall Date: Apr 21, 2023
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000289
Recall Date: Feb 10, 2023
Consumer Complaints
6 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Corrective Action:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Additional Notes:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Mfg Campaign: 11519263
Recall Date: Apr 27, 2023
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Corrective Action:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Additional Notes:
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Mfg Campaign: 11519263
Recall Date: Apr 27, 2023
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the last two years.
Corrective Action:
While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the last two years.
Additional Notes:
While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the last two years.
Mfg Campaign: 11503431
Recall Date: Jan 24, 2023
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
Corrective Action:
On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
Additional Notes:
On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
Mfg Campaign: 11501503
Recall Date: Jan 12, 2023
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Corrective Action:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Additional Notes:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Mfg Campaign: 11495956
Recall Date: Dec 4, 2022
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Corrective Action:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Additional Notes:
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Mfg Campaign: 11495956
Recall Date: Dec 4, 2022
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