Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2019 Quantum RW28 motorhomes. The vehicles may be missing the mid-ship marker lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000167
Recall Date: Mar 20, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Consumer Complaints
1 ComplaintThor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUMMARY: WHERE DO I START, EXCEPT EVERYONE IS SAFE. DRIVING TO DISNEY WITH THE FAMILY FOR CHRISTMAS (DAUGHTER JOINING US FROM COLLEGE) AND WE SUDDENLY HEAR A LOUD BANG FROM THE CAB; THE STARLIGHT WINDOW BLEW OUT/ OFF. WE WERE THE ONLY ONES ON THE ROAD (DOING ABOUT 50 MPH) AND NOTHING HIT US, LOOKS LIKE THE GLUE/SEAL JUST GAVE WAY! THE OTHER THING I WAS SURPRISED THERE WERE SHARP GLASS SHARDS IN THE CAMPER AND THE GLASS DID NOT SHATTER INTO SMALL SQUARES ONE TYPICALLY SEES WITH SAFETY GLASS. HONESTLY, IT COULD HAVE BEEN WORSE IF THE GLASS PANEL WOULD HAVE BLOWN INWARD IT WOULD HAVE HIT ONE OF MY DAUGHTERS; AS IT IS, THEY WERE HIT WITH SMALL SHARDS OF GLASS.*DT*DT*JB
Corrective Action:
SUMMARY: WHERE DO I START, EXCEPT EVERYONE IS SAFE. DRIVING TO DISNEY WITH THE FAMILY FOR CHRISTMAS (DAUGHTER JOINING US FROM COLLEGE) AND WE SUDDENLY HEAR A LOUD BANG FROM THE CAB; THE STARLIGHT WINDOW BLEW OUT/ OFF. WE WERE THE ONLY ONES ON THE ROAD (DOING ABOUT 50 MPH) AND NOTHING HIT US, LOOKS LIKE THE GLUE/SEAL JUST GAVE WAY! THE OTHER THING I WAS SURPRISED THERE WERE SHARP GLASS SHARDS IN THE CAMPER AND THE GLASS DID NOT SHATTER INTO SMALL SQUARES ONE TYPICALLY SEES WITH SAFETY GLASS. HONESTLY, IT COULD HAVE BEEN WORSE IF THE GLASS PANEL WOULD HAVE BLOWN INWARD IT WOULD HAVE HIT ONE OF MY DAUGHTERS; AS IT IS, THEY WERE HIT WITH SMALL SHARDS OF GLASS.*DT*DT*JB
Additional Notes:
SUMMARY: WHERE DO I START, EXCEPT EVERYONE IS SAFE. DRIVING TO DISNEY WITH THE FAMILY FOR CHRISTMAS (DAUGHTER JOINING US FROM COLLEGE) AND WE SUDDENLY HEAR A LOUD BANG FROM THE CAB; THE STARLIGHT WINDOW BLEW OUT/ OFF. WE WERE THE ONLY ONES ON THE ROAD (DOING ABOUT 50 MPH) AND NOTHING HIT US, LOOKS LIKE THE GLUE/SEAL JUST GAVE WAY! THE OTHER THING I WAS SURPRISED THERE WERE SHARP GLASS SHARDS IN THE CAMPER AND THE GLASS DID NOT SHATTER INTO SMALL SQUARES ONE TYPICALLY SEES WITH SAFETY GLASS. HONESTLY, IT COULD HAVE BEEN WORSE IF THE GLASS PANEL WOULD HAVE BLOWN INWARD IT WOULD HAVE HIT ONE OF MY DAUGHTERS; AS IT IS, THEY WERE HIT WITH SMALL SHARDS OF GLASS.*DT*DT*JB
Mfg Campaign: 11291155
Recall Date: Dec 25, 2019
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