Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Consumer Complaints
1 ComplaintThor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE PICKED UP OUR NEW RV MOTORHOME FROM OUR DEALER TWO WEEKS AGO AND PARKED IT BEHIND OUR HOUSE, A DISTANCE OF APPROX. 25 MILES. LAST WEEK WE BEGAN TO LOAD IT WITH SOME CLOTHING AND SUPPLIES SO WE COULD TAKE IT OUT ON A TEST RIDE IN A FEW WEEKS. WHILE DOING A CAREFUL CHECK OF THE RV I FOUND THAT THE POWER OUTPUT CABLE OF THE RV'S GENERATOR WAS LAYING DIRECTLY ON THE GENERATOR'S EXHAUST PIPE AND HAD MELTED OVER 3/4 THROUGH. WHEN I LIFTED THE CABLE OFF THE PIPE I COULD SEE HOW BADLY DAMAGED THE PROTECTIVE CABLE WAS AND EXPECTED THE INSULATION ON THE 30 AMP POWER WIRES MUST ALSO BE MELTED. IF THE GENERATOR HAD BEEN TURNED ON I BELIEVE, AT THE LEAST, IT WOULD HAVE STARTED AN ELECTRICAL FIRE. WITH THE GASOLINE FUEL LINE AND THE PROPANE FUEL LINE FOR THE HOT WATER HEATER SO CLOSE BY IT COULD HAVE CAUSED AN EXPLOSION. WHEN WE PICKED UP THIS RV THE GENERATOR HAD APPROX 60 HOURS OF RUN HOURS AND WE ONLY RAN IT A FEW MORE HOURS WHEN WE FIRST GOT IT HOME. WHEN I FOUND THIS HAZARDOUS CONDITION I TRIED TO CALL THE DEALER BUT IT WAS LATE AND THEY WERE CLOSED SO I CALLED THOR MOTOR COACH AND REPORTED THIS TO THE EMERGENCY SERVICE DEPARTMENT. FIRST THING NEXT MORNING I TOOK SEVERAL PICTURES OF THIS CONDITION, SEE ATTACHED PHOTOS, AND DROVE THE RV BACK TO THE DEALER, WITHOUT, OF COURSE, STARTING THE GENERATOR. I LEFT THEM A WRITEUP OF THIS CONDITION, ALONG WITH SEVERAL OTHER RELATIVELY MINOR ISSUES, PLUS THE PHOTOS. I ALSO SENT THOR THESE PHOTOS. TO DATE I HAVE NOT HEARD BACK FROM EITHER THOR OR THE DEALER.
Corrective Action:
WE PICKED UP OUR NEW RV MOTORHOME FROM OUR DEALER TWO WEEKS AGO AND PARKED IT BEHIND OUR HOUSE, A DISTANCE OF APPROX. 25 MILES. LAST WEEK WE BEGAN TO LOAD IT WITH SOME CLOTHING AND SUPPLIES SO WE COULD TAKE IT OUT ON A TEST RIDE IN A FEW WEEKS. WHILE DOING A CAREFUL CHECK OF THE RV I FOUND THAT THE POWER OUTPUT CABLE OF THE RV'S GENERATOR WAS LAYING DIRECTLY ON THE GENERATOR'S EXHAUST PIPE AND HAD MELTED OVER 3/4 THROUGH. WHEN I LIFTED THE CABLE OFF THE PIPE I COULD SEE HOW BADLY DAMAGED THE PROTECTIVE CABLE WAS AND EXPECTED THE INSULATION ON THE 30 AMP POWER WIRES MUST ALSO BE MELTED. IF THE GENERATOR HAD BEEN TURNED ON I BELIEVE, AT THE LEAST, IT WOULD HAVE STARTED AN ELECTRICAL FIRE. WITH THE GASOLINE FUEL LINE AND THE PROPANE FUEL LINE FOR THE HOT WATER HEATER SO CLOSE BY IT COULD HAVE CAUSED AN EXPLOSION. WHEN WE PICKED UP THIS RV THE GENERATOR HAD APPROX 60 HOURS OF RUN HOURS AND WE ONLY RAN IT A FEW MORE HOURS WHEN WE FIRST GOT IT HOME. WHEN I FOUND THIS HAZARDOUS CONDITION I TRIED TO CALL THE DEALER BUT IT WAS LATE AND THEY WERE CLOSED SO I CALLED THOR MOTOR COACH AND REPORTED THIS TO THE EMERGENCY SERVICE DEPARTMENT. FIRST THING NEXT MORNING I TOOK SEVERAL PICTURES OF THIS CONDITION, SEE ATTACHED PHOTOS, AND DROVE THE RV BACK TO THE DEALER, WITHOUT, OF COURSE, STARTING THE GENERATOR. I LEFT THEM A WRITEUP OF THIS CONDITION, ALONG WITH SEVERAL OTHER RELATIVELY MINOR ISSUES, PLUS THE PHOTOS. I ALSO SENT THOR THESE PHOTOS. TO DATE I HAVE NOT HEARD BACK FROM EITHER THOR OR THE DEALER.
Additional Notes:
WE PICKED UP OUR NEW RV MOTORHOME FROM OUR DEALER TWO WEEKS AGO AND PARKED IT BEHIND OUR HOUSE, A DISTANCE OF APPROX. 25 MILES. LAST WEEK WE BEGAN TO LOAD IT WITH SOME CLOTHING AND SUPPLIES SO WE COULD TAKE IT OUT ON A TEST RIDE IN A FEW WEEKS. WHILE DOING A CAREFUL CHECK OF THE RV I FOUND THAT THE POWER OUTPUT CABLE OF THE RV'S GENERATOR WAS LAYING DIRECTLY ON THE GENERATOR'S EXHAUST PIPE AND HAD MELTED OVER 3/4 THROUGH. WHEN I LIFTED THE CABLE OFF THE PIPE I COULD SEE HOW BADLY DAMAGED THE PROTECTIVE CABLE WAS AND EXPECTED THE INSULATION ON THE 30 AMP POWER WIRES MUST ALSO BE MELTED. IF THE GENERATOR HAD BEEN TURNED ON I BELIEVE, AT THE LEAST, IT WOULD HAVE STARTED AN ELECTRICAL FIRE. WITH THE GASOLINE FUEL LINE AND THE PROPANE FUEL LINE FOR THE HOT WATER HEATER SO CLOSE BY IT COULD HAVE CAUSED AN EXPLOSION. WHEN WE PICKED UP THIS RV THE GENERATOR HAD APPROX 60 HOURS OF RUN HOURS AND WE ONLY RAN IT A FEW MORE HOURS WHEN WE FIRST GOT IT HOME. WHEN I FOUND THIS HAZARDOUS CONDITION I TRIED TO CALL THE DEALER BUT IT WAS LATE AND THEY WERE CLOSED SO I CALLED THOR MOTOR COACH AND REPORTED THIS TO THE EMERGENCY SERVICE DEPARTMENT. FIRST THING NEXT MORNING I TOOK SEVERAL PICTURES OF THIS CONDITION, SEE ATTACHED PHOTOS, AND DROVE THE RV BACK TO THE DEALER, WITHOUT, OF COURSE, STARTING THE GENERATOR. I LEFT THEM A WRITEUP OF THIS CONDITION, ALONG WITH SEVERAL OTHER RELATIVELY MINOR ISSUES, PLUS THE PHOTOS. I ALSO SENT THOR THESE PHOTOS. TO DATE I HAVE NOT HEARD BACK FROM EITHER THOR OR THE DEALER.
Mfg Campaign: 10852330
Recall Date: Mar 29, 2016
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