THOR MOTOR COACH PALAZZO 2022

Complete listing of complaints and recalls for this vehicle

4
Complaints
1
Recalls

Complaints & Recalls

4 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Thor Motor Coach
NHTSA Campaign: 23V113000 SAFETY RECALL
2K Vehicles Affected
Recall Date: Feb 23, 2023
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2015-2023 Palazzo recreational vehicles. The front lower cap brackets that support the front fiberglass panel may become loose and detach from the vehicle while in motion.

Potential Risk:
A detached bracket can become a road hazard, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace the front lower brackets, as necessary, free of charge. Owner notification letters were mailed March 15, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000291.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Mfg Campaign: RC000291
Notice Date: Mar 15, 2023
Recall Date: Feb 23, 2023

Consumer Complaints

4 Complaints
Thor Motor Coach
Campaign: 11513309 Other
Mar 22, 2023
Defect Description:

TIRES:VALVE

Potential Consequences:

Re: NHTSA #21V-921 Referring to this recall, when Freightliner performed this recall, they removed the stem extension without replacing it with a properly functioning stem extension. I consider this repair to be unacceptable as it does not provide access to the air stem on the inner rear tires without having to jack up the Motorhome and crawling underneath the vehicle. Properly functioning stem extension are readily available as millions of Semi Trucks operate with them daily. I have tried to contact Freightliner’s Warranty Dept. without benefit of a reply. It is my evaluation that this recall has not been properly performed.02

Corrective Action:

Re: NHTSA #21V-921 Referring to this recall, when Freightliner performed this recall, they removed the stem extension without replacing it with a properly functioning stem extension. I consider this repair to be unacceptable as it does not provide access to the air stem on the inner rear tires without having to jack up the Motorhome and crawling underneath the vehicle. Properly functioning stem extension are readily available as millions of Semi Trucks operate with them daily. I have tried to contact Freightliner’s Warranty Dept. without benefit of a reply. It is my evaluation that this recall has not been properly performed.02

Additional Notes:

Re: NHTSA #21V-921 Referring to this recall, when Freightliner performed this recall, they removed the stem extension without replacing it with a properly functioning stem extension. I consider this repair to be unacceptable as it does not provide access to the air stem on the inner rear tires without having to jack up the Motorhome and crawling underneath the vehicle. Properly functioning stem extension are readily available as millions of Semi Trucks operate with them daily. I have tried to contact Freightliner’s Warranty Dept. without benefit of a reply. It is my evaluation that this recall has not been properly performed.02

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11513309
Notice Date: Mar 22, 2023
Recall Date: Mar 22, 2023
Thor Motor Coach
Campaign: 11494085 Other
Nov 18, 2022
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The Thor Palazzo has 2 braces in the front "nose" area of the coach-these braces are metal brackets that attach the front fiberglass nose to the area that contains the generator and fans for the air conditioner and other front-end components. These braces attach at both ends: the front part of the brace attaches w/ screws to a piece of wood that is then screwed into the fiberglass on the very front of the motorhome. The back side of the brace is attached w/ screws to a metal piece. This bracket acts as a support to the front windshield of the coach. This piece of metal on the passenger side of the motorhome came completely off & was drug under the front of the motorhome. Luckily, we were at an intersection when this happened and were able to retrieve the piece of metal. Had this piece came off when we were driving on the interstate, it could have been deadly. The piece measures about 15" in length & is heavy metal. It could have damaged the motorhome, tow vehicle, cars driving around us or become a projectile and flew into the windshields of cars behind us injuring others. We found the other bracket on the driver's side to be detached on one side and it pulled off with little resistance using one hand, so it was close to coming off as well. The brackets are attached with screws that had either come loose, had been sheared off or were missing. We had a couple of screws that were hanging underneath the front fiberglass nose. We have taken this to our dealership where it is currently being worked on and Thor Motor Coach has been notified. In searching this online, this has happened to several other Palazzo owners, but the design is still being used. We had no notice that this was an issue until it happened to us. Without the brackets, the windshield is not supported as it should be and driving to the dealership we had quite a bit of movement in the motorhome windshield.

Corrective Action:

The Thor Palazzo has 2 braces in the front "nose" area of the coach-these braces are metal brackets that attach the front fiberglass nose to the area that contains the generator and fans for the air conditioner and other front-end components. These braces attach at both ends: the front part of the brace attaches w/ screws to a piece of wood that is then screwed into the fiberglass on the very front of the motorhome. The back side of the brace is attached w/ screws to a metal piece. This bracket acts as a support to the front windshield of the coach. This piece of metal on the passenger side of the motorhome came completely off & was drug under the front of the motorhome. Luckily, we were at an intersection when this happened and were able to retrieve the piece of metal. Had this piece came off when we were driving on the interstate, it could have been deadly. The piece measures about 15" in length & is heavy metal. It could have damaged the motorhome, tow vehicle, cars driving around us or become a projectile and flew into the windshields of cars behind us injuring others. We found the other bracket on the driver's side to be detached on one side and it pulled off with little resistance using one hand, so it was close to coming off as well. The brackets are attached with screws that had either come loose, had been sheared off or were missing. We had a couple of screws that were hanging underneath the front fiberglass nose. We have taken this to our dealership where it is currently being worked on and Thor Motor Coach has been notified. In searching this online, this has happened to several other Palazzo owners, but the design is still being used. We had no notice that this was an issue until it happened to us. Without the brackets, the windshield is not supported as it should be and driving to the dealership we had quite a bit of movement in the motorhome windshield.

Additional Notes:

The Thor Palazzo has 2 braces in the front "nose" area of the coach-these braces are metal brackets that attach the front fiberglass nose to the area that contains the generator and fans for the air conditioner and other front-end components. These braces attach at both ends: the front part of the brace attaches w/ screws to a piece of wood that is then screwed into the fiberglass on the very front of the motorhome. The back side of the brace is attached w/ screws to a metal piece. This bracket acts as a support to the front windshield of the coach. This piece of metal on the passenger side of the motorhome came completely off & was drug under the front of the motorhome. Luckily, we were at an intersection when this happened and were able to retrieve the piece of metal. Had this piece came off when we were driving on the interstate, it could have been deadly. The piece measures about 15" in length & is heavy metal. It could have damaged the motorhome, tow vehicle, cars driving around us or become a projectile and flew into the windshields of cars behind us injuring others. We found the other bracket on the driver's side to be detached on one side and it pulled off with little resistance using one hand, so it was close to coming off as well. The brackets are attached with screws that had either come loose, had been sheared off or were missing. We had a couple of screws that were hanging underneath the front fiberglass nose. We have taken this to our dealership where it is currently being worked on and Thor Motor Coach has been notified. In searching this online, this has happened to several other Palazzo owners, but the design is still being used. We had no notice that this was an issue until it happened to us. Without the brackets, the windshield is not supported as it should be and driving to the dealership we had quite a bit of movement in the motorhome windshield.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11494085
Notice Date: Nov 18, 2022
Recall Date: Nov 18, 2022
Thor Motor Coach
Campaign: 11467874 Other
Jun 6, 2022
Defect Description:

WHEELS

Potential Consequences:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Corrective Action:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Additional Notes:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11467874
Notice Date: Jun 6, 2022
Recall Date: Jun 6, 2022
Thor Motor Coach
Campaign: 11467874 Other
Jun 6, 2022
Defect Description:

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Potential Consequences:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Corrective Action:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Additional Notes:

On several occasions, I have received a "High Tire Pressure" warning indicating that one of my tires is either too hot or the pressure is excessive. On other occasions, I have gotten a High Tire Temperature Warning. Daimler Truck North America issued a campaign on this (number SF644A-C) and I took my motorhome in to get repaired. They reprogramed the TPMS computer. However, I am still having problems. I have contacted the dealer, they tell me they do not know of any other repairs or campaigns for this issue and there is nothing that can be done at the moment. This issue is extremely nerve-racking when the alert comes up on my dash while I am on the highway. I am in constant fear that one of time tires will blow out if i ignore the warning, but again there is nothing I can do. I would like them to examine this issue and replace all the sensors/computers if needed. Thank you. 22V-379 JPH 6.7.22

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11467874
Notice Date: Jun 6, 2022
Recall Date: Jun 6, 2022

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