Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2015-2023 Palazzo recreational vehicles. The front lower cap brackets that support the front fiberglass panel may become loose and detach from the vehicle while in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000291
Recall Date: Feb 23, 2023
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000204
Recall Date: Sep 15, 2020
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000196
Recall Date: Jul 20, 2020
Consumer Complaints
18 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Corrective Action:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Additional Notes:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Mfg Campaign: 11670844
Recall Date: Jul 2, 2025
Thor Motor Coach
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Corrective Action:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Additional Notes:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Mfg Campaign: 11670844
Recall Date: Jul 2, 2025
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Corrective Action:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Additional Notes:
The Thor motorhome has several windows. The windows they installed are laminated windows, with two panes of glass and a seal or glue which connects the outer glass to the inner glass. The attachment method for the outer glass is ineffective. As a result, the outer glass pane comes loose from the inner and is prone to fall off or fly off at highway speeds. The risk is that the pane could strike another vehicle and possibly cause an accident. Already Thor has replaced two of the window units on this unit around 2021, not under warranty but as a customer courtesy. I now have a third window unit that is experiencing the same problem. It is apparent to me Thor has acknowledged there is a risk present when they replaced the other units. In addition, Thor has issued a recall for several year models after my year model. It seems clear they are aware there is a risk of window failure in model years outside of the recall. Unfortunately, they are unwilling to address the risk and hazard.
Mfg Campaign: 11670844
Recall Date: Jul 2, 2025
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Corrective Action:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Additional Notes:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Mfg Campaign: 11624209
Recall Date: Nov 8, 2024
Thor Motor Coach
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Corrective Action:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Additional Notes:
MY 2018 THOR PALAZZO DRIVERSIDE AND PASSENGER SIDE WINDOWS HAVE FOGGED UP TO WHERE IT IS VERY HARD TO SEE OUT OF AND HAS BECOME A SAFETY CONCERN.
Mfg Campaign: 11624209
Recall Date: Nov 8, 2024
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hello NTSB, the frameless windows Thor used on my rv are all failing.. basically the adhesive used to glue the bottom rail onto the glass keeps failing. This week I had two windows fail. The top bunk window, and the emergency exit window. Both window (at separate times) failed while driving. Lucky I saw them break loose and my wife was able to grab the window before it flew off on the freeway and possibly caused a major accident or injury with flying glass at freeway speed. Again this is the 4th window failure in the last 3 years. All with the Same problem. Last summer I had the same problem with the bottom bunk window, however that window flew off somewhere in New Mexico. Unfortunately I have no idea if the large piece of glass flying off my rv at freeway speed hurt anyone or anything. I filed a NTSB report (just like this) last year, and the never received or heard anything back from you guys. A year later 2 more windows have failed. Reading other post in the palazzo Facebook page, window failure (as I’m describing) is a very common occurrence. So much so, the 2017 and 2016 units have the recall on the windows. However the 2018’s are not included in that recall, but are obviously having the same problem. Please investigate this. Thor and the windows manufacturer HELM, are aware of the problem. So much so they sent me a new window and frame for the one I lost at no cost. Taking with HELM, they said they see this a lot.
Corrective Action:
Hello NTSB, the frameless windows Thor used on my rv are all failing.. basically the adhesive used to glue the bottom rail onto the glass keeps failing. This week I had two windows fail. The top bunk window, and the emergency exit window. Both window (at separate times) failed while driving. Lucky I saw them break loose and my wife was able to grab the window before it flew off on the freeway and possibly caused a major accident or injury with flying glass at freeway speed. Again this is the 4th window failure in the last 3 years. All with the Same problem. Last summer I had the same problem with the bottom bunk window, however that window flew off somewhere in New Mexico. Unfortunately I have no idea if the large piece of glass flying off my rv at freeway speed hurt anyone or anything. I filed a NTSB report (just like this) last year, and the never received or heard anything back from you guys. A year later 2 more windows have failed. Reading other post in the palazzo Facebook page, window failure (as I’m describing) is a very common occurrence. So much so, the 2017 and 2016 units have the recall on the windows. However the 2018’s are not included in that recall, but are obviously having the same problem. Please investigate this. Thor and the windows manufacturer HELM, are aware of the problem. So much so they sent me a new window and frame for the one I lost at no cost. Taking with HELM, they said they see this a lot.
Additional Notes:
Hello NTSB, the frameless windows Thor used on my rv are all failing.. basically the adhesive used to glue the bottom rail onto the glass keeps failing. This week I had two windows fail. The top bunk window, and the emergency exit window. Both window (at separate times) failed while driving. Lucky I saw them break loose and my wife was able to grab the window before it flew off on the freeway and possibly caused a major accident or injury with flying glass at freeway speed. Again this is the 4th window failure in the last 3 years. All with the Same problem. Last summer I had the same problem with the bottom bunk window, however that window flew off somewhere in New Mexico. Unfortunately I have no idea if the large piece of glass flying off my rv at freeway speed hurt anyone or anything. I filed a NTSB report (just like this) last year, and the never received or heard anything back from you guys. A year later 2 more windows have failed. Reading other post in the palazzo Facebook page, window failure (as I’m describing) is a very common occurrence. So much so, the 2017 and 2016 units have the recall on the windows. However the 2018’s are not included in that recall, but are obviously having the same problem. Please investigate this. Thor and the windows manufacturer HELM, are aware of the problem. So much so they sent me a new window and frame for the one I lost at no cost. Taking with HELM, they said they see this a lot.
Mfg Campaign: 11598796
Recall Date: Jul 4, 2024
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The LP gas line running to the rear mounted water heater started leaking and when removed you see where the hose was burned due to faulty engineering of hanger supports or improper installation. I have the current hose and have pictures of the engine compartment and the burned hose. No insurance claim or manufacturer contact was initiated. If you were to drive with the LP system energized and fire or explosion could occur with propane leaking into the engine compartment. The LP leak system did not detect the leak as it is located in the living area by the stove. A secondary sensor in now being installed in the sleeping area which is right next to the area where the hose was installed. The only warning was our ability to smell the propane and shut the tank operating valve.
Corrective Action:
The LP gas line running to the rear mounted water heater started leaking and when removed you see where the hose was burned due to faulty engineering of hanger supports or improper installation. I have the current hose and have pictures of the engine compartment and the burned hose. No insurance claim or manufacturer contact was initiated. If you were to drive with the LP system energized and fire or explosion could occur with propane leaking into the engine compartment. The LP leak system did not detect the leak as it is located in the living area by the stove. A secondary sensor in now being installed in the sleeping area which is right next to the area where the hose was installed. The only warning was our ability to smell the propane and shut the tank operating valve.
Additional Notes:
The LP gas line running to the rear mounted water heater started leaking and when removed you see where the hose was burned due to faulty engineering of hanger supports or improper installation. I have the current hose and have pictures of the engine compartment and the burned hose. No insurance claim or manufacturer contact was initiated. If you were to drive with the LP system energized and fire or explosion could occur with propane leaking into the engine compartment. The LP leak system did not detect the leak as it is located in the living area by the stove. A secondary sensor in now being installed in the sleeping area which is right next to the area where the hose was installed. The only warning was our ability to smell the propane and shut the tank operating valve.
Mfg Campaign: 11593952
Recall Date: Jun 12, 2024
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Recall 21-E-047 was a recall on HERH window assemblies. The window adhesion is faulty and causes the window to separate from the vent bracket. I experienced this with my Palazzo. While traveling this last weekend a window broke free and came close to smashing into the car behind me. An absolute nightmare. Not only a major distraction to the RV driver but a potential fatal hazard if the window smashes into a trailing drivers windshield. I contacted lippert and sent photos and VIN. I was advised my coach VIN didn't fit within the VIN sequence they identified. Therefore they take no responsibility for the faulty part. This seems erroneous. If I supply the same evidence of the issue prompting the recall and the part is an OEM assembly I would expect they would be obligated to fix. This is a major safety issue.
Corrective Action:
Recall 21-E-047 was a recall on HERH window assemblies. The window adhesion is faulty and causes the window to separate from the vent bracket. I experienced this with my Palazzo. While traveling this last weekend a window broke free and came close to smashing into the car behind me. An absolute nightmare. Not only a major distraction to the RV driver but a potential fatal hazard if the window smashes into a trailing drivers windshield. I contacted lippert and sent photos and VIN. I was advised my coach VIN didn't fit within the VIN sequence they identified. Therefore they take no responsibility for the faulty part. This seems erroneous. If I supply the same evidence of the issue prompting the recall and the part is an OEM assembly I would expect they would be obligated to fix. This is a major safety issue.
Additional Notes:
Recall 21-E-047 was a recall on HERH window assemblies. The window adhesion is faulty and causes the window to separate from the vent bracket. I experienced this with my Palazzo. While traveling this last weekend a window broke free and came close to smashing into the car behind me. An absolute nightmare. Not only a major distraction to the RV driver but a potential fatal hazard if the window smashes into a trailing drivers windshield. I contacted lippert and sent photos and VIN. I was advised my coach VIN didn't fit within the VIN sequence they identified. Therefore they take no responsibility for the faulty part. This seems erroneous. If I supply the same evidence of the issue prompting the recall and the part is an OEM assembly I would expect they would be obligated to fix. This is a major safety issue.
Mfg Campaign: 11586377
Recall Date: May 1, 2024
Thor Motor Coach
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2018 Thor Palazzo. The contact stated that while driving at an undisclosed speed, through the sideview mirror, he observed movement of the driver's side awning window, prompting him to pull to the shoulder of the roadway. After a visual inspection, he observed that the glass panel within the awning window was detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V339000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Corrective Action:
The contact owns a 2018 Thor Palazzo. The contact stated that while driving at an undisclosed speed, through the sideview mirror, he observed movement of the driver's side awning window, prompting him to pull to the shoulder of the roadway. After a visual inspection, he observed that the glass panel within the awning window was detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V339000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Additional Notes:
The contact owns a 2018 Thor Palazzo. The contact stated that while driving at an undisclosed speed, through the sideview mirror, he observed movement of the driver's side awning window, prompting him to pull to the shoulder of the roadway. After a visual inspection, he observed that the glass panel within the awning window was detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V339000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.
Mfg Campaign: 11568565
Recall Date: Jan 29, 2024
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear emergency exit window fell off during travel. Being a large motorhome I do not know where or when it happened and was noticed upon arrival at home. It is likely it came detached in traffic. I do have the make or model of the window but the Thor DAX # is 0273323.
Corrective Action:
The rear emergency exit window fell off during travel. Being a large motorhome I do not know where or when it happened and was noticed upon arrival at home. It is likely it came detached in traffic. I do have the make or model of the window but the Thor DAX # is 0273323.
Additional Notes:
The rear emergency exit window fell off during travel. Being a large motorhome I do not know where or when it happened and was noticed upon arrival at home. It is likely it came detached in traffic. I do have the make or model of the window but the Thor DAX # is 0273323.
Mfg Campaign: 11554359
Recall Date: Nov 9, 2023
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Corrective Action:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Additional Notes:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Mfg Campaign: 11539433
Recall Date: Aug 18, 2023
Thor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Corrective Action:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Additional Notes:
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall off, I bought new sealant and reattached the rails back to my glass. Those two windows have been good since. Then this summer I lost and different body window (lower bunk). But this time, the window just flew off without me noticing. I sure hope it didn’t cause an accident or injury anyone. Lippert is the manufacturer of the window. And they have a recall on them, however the recall ends 2 month before my unit was built. So they say I don’t qualify for the recall. However I have had 3 windows fail for the sale reason and cause as the recall that ends 2 month before my unit was built. The recall window obviously needs to be expanded as many more units are effected. Talking with other owners of the same model on my Facebook group, this is a know problem. With a lot of failures. Someone is going to get injured when a window falls on the road and causes a accident or possibly even death.
Mfg Campaign: 11539433
Recall Date: Aug 18, 2023
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
floor of storage area is failing this could cause items in storage to fall out while driving. the items that fall out could be hit by the tires of the motorhome or hit another vehicle causing a serious accident.
Corrective Action:
floor of storage area is failing this could cause items in storage to fall out while driving. the items that fall out could be hit by the tires of the motorhome or hit another vehicle causing a serious accident.
Additional Notes:
floor of storage area is failing this could cause items in storage to fall out while driving. the items that fall out could be hit by the tires of the motorhome or hit another vehicle causing a serious accident.
Mfg Campaign: 11465560
Recall Date: May 21, 2022
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The Hehr-Lippert windows installed on this Thor motorhome have a design flaw where the adhesive between the outer glass and mounting frame becomes weak when expose to the sun/heat and can fly off the coach at speed and become a trajectory. The Hehr-Lippert side windows installed on this Thor motorhome in the driver and passenger areas can fog between the glass causing poor side and mirror visibility.
Corrective Action:
The Hehr-Lippert windows installed on this Thor motorhome have a design flaw where the adhesive between the outer glass and mounting frame becomes weak when expose to the sun/heat and can fly off the coach at speed and become a trajectory. The Hehr-Lippert side windows installed on this Thor motorhome in the driver and passenger areas can fog between the glass causing poor side and mirror visibility.
Additional Notes:
The Hehr-Lippert windows installed on this Thor motorhome have a design flaw where the adhesive between the outer glass and mounting frame becomes weak when expose to the sun/heat and can fly off the coach at speed and become a trajectory. The Hehr-Lippert side windows installed on this Thor motorhome in the driver and passenger areas can fog between the glass causing poor side and mirror visibility.
Mfg Campaign: 11419475
Recall Date: Jun 3, 2021
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Corrective Action:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Additional Notes:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Mfg Campaign: 11311899
Recall Date: Feb 27, 2020
Thor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Corrective Action:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Additional Notes:
DRIVERS SIDE REAR BEDROOM VENT WINDOW HAS DELAMINATED TWICE, FIRST IN OCT. 2019 (REPLACED UNDER WARRANTY) AND AGAIN IN JAN 2020 (STILL AT DEALERSHIP SERVICE AWAITING REPLACEMENT FROM LCI/THOR. BOTH TIMES, I WAS FORTUNATE TO DISCOVER THE SEPARATION BEFORE DRIVING THE VEHICLE DURING MY PRE-TRIP WALKAROUNDS, THUS AVOIDING THE DANGER OF THE OUTER GLASS FLYING OFF THE RV AND INTO TRAFFIC. ALSO IN DEC. 2019, THE FRONT RIGHT (PASSENGER SIDE) FIXED DUAL PANE WINDOW STARTED TO SHOW FOGGING WHEN EXPOSED TO DIRECT SUNLIGHT (NO ACTION TAKEN YET TO REPLACE IT)
Mfg Campaign: 11311899
Recall Date: Feb 27, 2020
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Corrective Action:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Additional Notes:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Mfg Campaign: 11291907
Recall Date: Dec 29, 2019
Thor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Corrective Action:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Additional Notes:
THE FRONT CABINET ABOVE THE FRONT DASH INCLUDING THE STEERING WHEEL AND OTHER OPERATOR CONTROLS DETACHED FROM THE CEILING AND BEGAN FALLING DOWN. THIS OCCURRED WHILE THE RV WAS IN MOTION. HAD IT COMPLETELY DETACHED CONTROL OF THE RV WOULD HAVE BEEN LOST. THE SCREWS HOLDING THE CABINET FRONT PULLED OUT OF THE WHERE THEY WERE SCREWED IN ALLOWING THE FRONT OF THE CABINET TO FALL.*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT*JB*DT CONSUMER SAYS THAT THERE WERE NO RV DEALERS NEARBY SO THEY REFASTENED THE SCREWS AS A STOP GAP MEASURE. DEALER AND MANUFACTURER WERE NOT CONTACTED. *DL
Mfg Campaign: 11291907
Recall Date: Dec 29, 2019
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury