Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling 2021-2022 Magnitude and Omni motorhomes. The LP gas line may have been incorrectly routed through the rear suspension leaf springs, which could damage the line and cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000242
Recall Date: Sep 28, 2021
Consumer Complaints
2 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Corrective Action:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Additional Notes:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Mfg Campaign: 11484414
Recall Date: Sep 14, 2022
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Corrective Action:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Additional Notes:
Our 2022 Thor Omni BT36 motor home has a Latitude awning made by Carefree of Colorado. On our 3rd trip in the RV, as we started to extend the electric awning, it suddenly flew out from the RV, one of the gas struts on the side of the support arms flew off, and the support arm on the motor side ended up hanging loose. The awning roller bar was hanging down on the motor side, which had disconnected from the support arm on one side. I spoke with a technician at Carefree of Colorado, who told me there should have been an e-clip installed on the awning roller spindle between the support arm and the gearbox/motor assembly. The e-clip holds the awning roller bar in place, so it stays inserted in the motor assembly. The motor assembly is the only thing preventing the awning from unexpectedly deploying. We had an RV technician assist us with retracting the awning. He removed the plastic housing that covers the motor and discovered that no e-clip had been installed between the support arm and the gearbox/motor assembly. The vibration from driving the RV had caused the roller spindle to simply vibrate out of the motor assembly. As soon as we started to open the awning, the spindle came out of the motor completely, leaving the roller spindle moving freely. The gas struts on either side of the awning caused the awning to fly out in an uncontrolled manner. There is no other safeguard that prevents uncontrolled deployment of the awning other than the small e-clip holding the roller bar in place within the motor. We were incredibly fortunate to be parked in an RV park when this incident occurred. Had we been traveling down a highway at 65 mph when the awning roller spindle came out of the motor, the awning would have deployed without warning and undoubtedly been ripped off and thrown into moving traffic. It is incomprehensible to me that the entire integrity of the awning rests on a single small e-clip that can be missed during installation.
Mfg Campaign: 11484414
Recall Date: Sep 14, 2022
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