Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2020-2021 Omni and Magnitude motorhomes. The LP gas line may have been incorrectly routed through the rear suspension leaf springs, which could damage the line and cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000256
Recall Date: Feb 18, 2022
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Magnitude and Omni motorhomes. The seat recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000178
Recall Date: Nov 1, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Omni and Magnitude motorhomes. The battery tray may be improperly welded to the chassis frame, allowing the battery tray to detach from the chassis.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000171
Recall Date: Aug 1, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000170
Recall Date: Jun 30, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Magnitude, Omni motorhomes, models BB35 and BH35. Wires located in the electrical junction box may move around and contact an extra screw that was errantly installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000169
Recall Date: Jun 5, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018 Thor Chateau and Four Winds motorhomes and 2019-2020 Magnitude and Omni motorhomes. The backup camera displays may revert back to the factory default settings which may cause the camera image to be reversed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000168
Recall Date: Mar 27, 2019
Consumer Complaints
5 ComplaintsThor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Corrective Action:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Additional Notes:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Mfg Campaign: 11443948
Recall Date: Dec 15, 2021
Thor Motor Coach
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Potential Consequences:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Corrective Action:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Additional Notes:
While on the Thor Forum I noticed a topic on the Omni/Magnatude motorhome of a recall on the propane line passing through the left rear leaf spring, mine was not listed in the recall but wanted to check and make sure that my propane hose did not pass through that area, it did not. This RV has used propane up a little faster than our previous motor homes so while I was under the RV decided to inspect the hoses, found where the hose passes over the frame it was being pinched by the coach floor above and the frame below, while trying to move it back a few inches to an open area the hose would not move, got a flashlight and was looking for what was holding and saw nothing, thought maybe it had some glue on it and tried to slide a screw driver above it and hit something, pushed the hose down and shined the light above it and found where Thor during assembly ran a screw through the floor and right through the hose, found my propane leak. Contacted Thor and told them about it through email, their response was, thank you for bringing it to our attention and we are going to pass it on to improve their assembly process. No bring it in to have it fixed/inspected or we will reimburse you for any out of pocket expenses to have it fixed. Darn lucky that this did not injure or kill my family from fire or an explosion since the leak was about 4 feet from the furnace.
Mfg Campaign: 11443948
Recall Date: Dec 15, 2021
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On the Thor forum noticed others with an Omni/Magnatude complaining of the front cap overhead bunk are coming loose from the coach, inspected mine and had the same issue going on, screws pushing out through the molding and my front cap also bounced a lot and rattled and heard loud popping noises coming from it. Contacted Thor and their response was, I am out of my 1 year warranty by a few months and they were not going to cover it under the structural warranty. I took the molding off the outside of the coach that covers the screws that hold the front cap on, there are 10 on each side, on the left side found 7 broke off and the other 3 had backed out, on the right side found 6 broke off and the other 4 backed out. Found multiple holes where screws were put in and broke off from using screw guns. Removed the interior trim and bunk to find the screws that attach the cab to the cap, found small self tapping screws screwed into thin sheet metal, also found the aluminum frame for the bunk was only tack welded together in spots and the welds were coming apart. Where the cap attaches on the roof found all of the screws backing out through the sealant. Where the cap overlaps the side of the coach there was no sealant/adhesive. This is a dangerous situation that could cause the front cap to come off while driving that could cause a wreck. The cap is attached very poorly.
Corrective Action:
On the Thor forum noticed others with an Omni/Magnatude complaining of the front cap overhead bunk are coming loose from the coach, inspected mine and had the same issue going on, screws pushing out through the molding and my front cap also bounced a lot and rattled and heard loud popping noises coming from it. Contacted Thor and their response was, I am out of my 1 year warranty by a few months and they were not going to cover it under the structural warranty. I took the molding off the outside of the coach that covers the screws that hold the front cap on, there are 10 on each side, on the left side found 7 broke off and the other 3 had backed out, on the right side found 6 broke off and the other 4 backed out. Found multiple holes where screws were put in and broke off from using screw guns. Removed the interior trim and bunk to find the screws that attach the cab to the cap, found small self tapping screws screwed into thin sheet metal, also found the aluminum frame for the bunk was only tack welded together in spots and the welds were coming apart. Where the cap attaches on the roof found all of the screws backing out through the sealant. Where the cap overlaps the side of the coach there was no sealant/adhesive. This is a dangerous situation that could cause the front cap to come off while driving that could cause a wreck. The cap is attached very poorly.
Additional Notes:
On the Thor forum noticed others with an Omni/Magnatude complaining of the front cap overhead bunk are coming loose from the coach, inspected mine and had the same issue going on, screws pushing out through the molding and my front cap also bounced a lot and rattled and heard loud popping noises coming from it. Contacted Thor and their response was, I am out of my 1 year warranty by a few months and they were not going to cover it under the structural warranty. I took the molding off the outside of the coach that covers the screws that hold the front cap on, there are 10 on each side, on the left side found 7 broke off and the other 3 had backed out, on the right side found 6 broke off and the other 4 backed out. Found multiple holes where screws were put in and broke off from using screw guns. Removed the interior trim and bunk to find the screws that attach the cab to the cap, found small self tapping screws screwed into thin sheet metal, also found the aluminum frame for the bunk was only tack welded together in spots and the welds were coming apart. Where the cap attaches on the roof found all of the screws backing out through the sealant. Where the cap overlaps the side of the coach there was no sealant/adhesive. This is a dangerous situation that could cause the front cap to come off while driving that could cause a wreck. The cap is attached very poorly.
Mfg Campaign: 11443950
Recall Date: Dec 15, 2021
Thor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Corrective Action:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Additional Notes:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Mfg Campaign: 11234462
Recall Date: Jul 24, 2019
Thor Motor Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Corrective Action:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Additional Notes:
WATER LEAKS MIGRATING INTO CHASSIS ELECTRICAL SYSTEM AND A MOLD CREATING HAZARD. FUEL FILL SYSTEM LEAKS POSSIBLY INTO COACH AREA WITH THE POTENTIAL OF A FIRE HAZARD. FUEL FILL WHEN STATIONARY. WATER LEAK WHEN PARKED OR MOVING.
Mfg Campaign: 11234462
Recall Date: Jul 24, 2019
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