Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019 Challenger, Palazzo, Tuscany, 2019-2020 Miramar, 2019-2021 Aria, Outlaw, and Venetian recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000232
Recall Date: Jul 8, 2021
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000170
Recall Date: Jun 30, 2019
Consumer Complaints
4 ComplaintsThor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving on the highway at 60 MPH in a thunderstorm, the passenger windshield wiper collided with the driver's windshield wiper and became entangled with each other. I completely lost all wiper function and could no longer see the road. This was a life-threatening situation, with traffic all around us, and luckily, I was able to pull off the highway after about a quarter of a mile until the rain subsided. My wife and two grandchildren were in the RV at the time and this could have been a disaster. I called Thor this morning and they are tight-lipped about this problem happening to others, but I see in online Thor forums that even after an earlier recall, it is still happening to more recent models like mine. In my case, the splines on the passenger wiper arm are totally stripped, as are the spices on the wiper arm pivot shaft. The driver's wiper was OK after taking it off and re-aligning it, but may not hold since those splines were also partially stripped. Thor needs to take responsibility for putting in such an unreliable wiper system which is manufactured by Wexco Industries. I'm now stuck with $500 in parts (more if the driver's side also needs replacement), not including labor, to "fix" their poorly designed wiper system, not to mention the near disaster we experienced.
Corrective Action:
While driving on the highway at 60 MPH in a thunderstorm, the passenger windshield wiper collided with the driver's windshield wiper and became entangled with each other. I completely lost all wiper function and could no longer see the road. This was a life-threatening situation, with traffic all around us, and luckily, I was able to pull off the highway after about a quarter of a mile until the rain subsided. My wife and two grandchildren were in the RV at the time and this could have been a disaster. I called Thor this morning and they are tight-lipped about this problem happening to others, but I see in online Thor forums that even after an earlier recall, it is still happening to more recent models like mine. In my case, the splines on the passenger wiper arm are totally stripped, as are the spices on the wiper arm pivot shaft. The driver's wiper was OK after taking it off and re-aligning it, but may not hold since those splines were also partially stripped. Thor needs to take responsibility for putting in such an unreliable wiper system which is manufactured by Wexco Industries. I'm now stuck with $500 in parts (more if the driver's side also needs replacement), not including labor, to "fix" their poorly designed wiper system, not to mention the near disaster we experienced.
Additional Notes:
While driving on the highway at 60 MPH in a thunderstorm, the passenger windshield wiper collided with the driver's windshield wiper and became entangled with each other. I completely lost all wiper function and could no longer see the road. This was a life-threatening situation, with traffic all around us, and luckily, I was able to pull off the highway after about a quarter of a mile until the rain subsided. My wife and two grandchildren were in the RV at the time and this could have been a disaster. I called Thor this morning and they are tight-lipped about this problem happening to others, but I see in online Thor forums that even after an earlier recall, it is still happening to more recent models like mine. In my case, the splines on the passenger wiper arm are totally stripped, as are the spices on the wiper arm pivot shaft. The driver's wiper was OK after taking it off and re-aligning it, but may not hold since those splines were also partially stripped. Thor needs to take responsibility for putting in such an unreliable wiper system which is manufactured by Wexco Industries. I'm now stuck with $500 in parts (more if the driver's side also needs replacement), not including labor, to "fix" their poorly designed wiper system, not to mention the near disaster we experienced.
Mfg Campaign: 11541103
Recall Date: Aug 28, 2023
Thor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Corrective Action:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Additional Notes:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Mfg Campaign: 11425335
Recall Date: Jul 18, 2021
Thor Motor Coach
Defect Description:
ENGINE
Potential Consequences:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Corrective Action:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Additional Notes:
You have a Technical Service Bulletin 20-2370 issued 09 November 2020 for this vehicle, so no notice to consumers until the issue arises and their mechanic figures it out. The issue causes an extreme heat build up that melts spark plug wires, causes loss of power and/or misfiring, and could cause a vehicle fire which is not noted in your bulletin. This should have been a recall ceasing sales until affected Ford F-53s were repaired. I encountered this issue while on 38 in the San Bernardino National Forest. This was a major safety issue with the loss of power on mountain roads and potential for fire, which would likely have sparked a wildfire. I also have a 22yr old disabled son who does not ambulate quickly so the thought of trying to get him out in the event of a fire is troubling. To your questions below, there could have been a crash, fire, and/or injuries. Is that what it takes to do the right thing? I’ll provide invoices when my mechanic is done fixing it.
Mfg Campaign: 11425335
Recall Date: Jul 18, 2021
Thor Motor Coach
Defect Description:
PARKING BRAKE:DRIVELINE:HYDRAULIC:ACTUATOR
Potential Consequences:
The contact owns a 2021 Thor Motor Coach Miramar RV. The contact stated while driving at 50 mph, the contact’s husband saw smoke and flames coming from underneath the front driver’s side undercarriage. The driver pulled the vehicle over to the side of the roadway and exited the vehicle and saw a fire underneath the undercarriage of the vehicle. The contact’s husband extinguished the fire with a fire extinguisher and bottles of water. No one was injured. The local fire department arrived at the scene however, there was no fire report filed. The vehicle was towed to a local dealer who inspected the vehicle and diagnosed the failure as a hydraulic line oil leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
Corrective Action:
The contact owns a 2021 Thor Motor Coach Miramar RV. The contact stated while driving at 50 mph, the contact’s husband saw smoke and flames coming from underneath the front driver’s side undercarriage. The driver pulled the vehicle over to the side of the roadway and exited the vehicle and saw a fire underneath the undercarriage of the vehicle. The contact’s husband extinguished the fire with a fire extinguisher and bottles of water. No one was injured. The local fire department arrived at the scene however, there was no fire report filed. The vehicle was towed to a local dealer who inspected the vehicle and diagnosed the failure as a hydraulic line oil leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
Additional Notes:
The contact owns a 2021 Thor Motor Coach Miramar RV. The contact stated while driving at 50 mph, the contact’s husband saw smoke and flames coming from underneath the front driver’s side undercarriage. The driver pulled the vehicle over to the side of the roadway and exited the vehicle and saw a fire underneath the undercarriage of the vehicle. The contact’s husband extinguished the fire with a fire extinguisher and bottles of water. No one was injured. The local fire department arrived at the scene however, there was no fire report filed. The vehicle was towed to a local dealer who inspected the vehicle and diagnosed the failure as a hydraulic line oil leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
Mfg Campaign: 11422330
Recall Date: Jun 25, 2021
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