Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2023 Gemini and Compass motorhomes. Washers were not installed with the roof mounting brackets.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RC000322
Recall Date: Feb 17, 2025
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2022 Scope, Tellaro, Sanctuary, Delano, Sequence, Tranquility, Rize, Synergy, Quantum, Magnitude, Geneva, Compass, Chateau, Four Winds, and 2022-2023 Tiburon, and Gemini vehicles. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 5, 2022
Consumer Complaints
6 ComplaintsThor Motor Coach
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Corrective Action:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Additional Notes:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Mfg Campaign: 11648320
Recall Date: Mar 14, 2025
Thor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Corrective Action:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Additional Notes:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Mfg Campaign: 11648320
Recall Date: Mar 14, 2025
Thor Motor Coach
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Corrective Action:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Additional Notes:
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there was a warning informing the contact that the motorhome was due for an oil change that occurred earlier than expected. The contact received notification of NHTSA Campaign Number: 25V097000 (Structure, Equipment); but had not taken the motorhome to the dealer to be repaired under the recall. The dealer was contacted, and warranty coverage was discussed; however, there were no final decisions made. The motorhome was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 1,478.
Mfg Campaign: 11648320
Recall Date: Mar 14, 2025
Thor Motor Coach
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Corrective Action:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Additional Notes:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Mfg Campaign: 11503404
Recall Date: Jan 24, 2023
Thor Motor Coach
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Corrective Action:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Additional Notes:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Mfg Campaign: 11503404
Recall Date: Jan 24, 2023
Thor Motor Coach
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Corrective Action:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Additional Notes:
Purchased October 8 2022. Vehicle is a 2023 Thor Gemini 24KB on a 2022 Ford chassis. Vehicle has been in for repair of these items for over 30 days. Vehicle warning light notifications - Antilock Brake Fault Hill Start Assist Warning Pre-collision Assist Not Available Adaptive Cruise Control Not Available All Wheel Drive Not Available. It was viewed by Ford technicians. It is stated by Ford technicians the vehicle is not safe to operate. Problem first appeared November 2022.
Mfg Campaign: 11503404
Recall Date: Jan 24, 2023
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