Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2016-2018 Thor Gemini and Compass recreational vehicles built on a Ford chassis and equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000154
Recall Date: Jun 19, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Consumer Complaints
2 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a recall for my vehicle it is notice # 2021070007 despite your website stating there is none. My problem with your recall is that it only applies to the rear wheel sensors on the Mercedes sprinter chassis. I've had both front and rear wheel sensor failures on my sprinter both failures coming with less 5000 miles on my sprinter which the Mercedes dealership refused to repair. I don't why NHTSA would limit the recall to just the rear sensors when the front sensors are exactly the same as the rear sensors and are failing also. These are dangerous failures which disable the safety systems on the vehicles.
Corrective Action:
There is a recall for my vehicle it is notice # 2021070007 despite your website stating there is none. My problem with your recall is that it only applies to the rear wheel sensors on the Mercedes sprinter chassis. I've had both front and rear wheel sensor failures on my sprinter both failures coming with less 5000 miles on my sprinter which the Mercedes dealership refused to repair. I don't why NHTSA would limit the recall to just the rear sensors when the front sensors are exactly the same as the rear sensors and are failing also. These are dangerous failures which disable the safety systems on the vehicles.
Additional Notes:
There is a recall for my vehicle it is notice # 2021070007 despite your website stating there is none. My problem with your recall is that it only applies to the rear wheel sensors on the Mercedes sprinter chassis. I've had both front and rear wheel sensor failures on my sprinter both failures coming with less 5000 miles on my sprinter which the Mercedes dealership refused to repair. I don't why NHTSA would limit the recall to just the rear sensors when the front sensors are exactly the same as the rear sensors and are failing also. These are dangerous failures which disable the safety systems on the vehicles.
Mfg Campaign: 11431306
Recall Date: Sep 1, 2021
Thor Motor Coach
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE REAR SPEED SENSOR ON MY 2018 THOR GEMINI RV WITH THE MERCEDES BENZ 3500 SPRINTER CHASSIS WENT BAD KNOCKING OUT MY ABS, STABILITY CONTROL AND CRUISE CONTROL ON A LONG TRIP. I WAS ON THE HIGHWAY DOING A STEADY 60-65 MPH. MY SPRINTER ONLY HAS 8,000 MILES ON IT. I'VE READ THIS IS A RECURRING PROBLEM ON THESE VEHICLES SO I THOUGHT I WOULD REPORT IT.
Corrective Action:
THE REAR SPEED SENSOR ON MY 2018 THOR GEMINI RV WITH THE MERCEDES BENZ 3500 SPRINTER CHASSIS WENT BAD KNOCKING OUT MY ABS, STABILITY CONTROL AND CRUISE CONTROL ON A LONG TRIP. I WAS ON THE HIGHWAY DOING A STEADY 60-65 MPH. MY SPRINTER ONLY HAS 8,000 MILES ON IT. I'VE READ THIS IS A RECURRING PROBLEM ON THESE VEHICLES SO I THOUGHT I WOULD REPORT IT.
Additional Notes:
THE REAR SPEED SENSOR ON MY 2018 THOR GEMINI RV WITH THE MERCEDES BENZ 3500 SPRINTER CHASSIS WENT BAD KNOCKING OUT MY ABS, STABILITY CONTROL AND CRUISE CONTROL ON A LONG TRIP. I WAS ON THE HIGHWAY DOING A STEADY 60-65 MPH. MY SPRINTER ONLY HAS 8,000 MILES ON IT. I'VE READ THIS IS A RECURRING PROBLEM ON THESE VEHICLES SO I THOUGHT I WOULD REPORT IT.
Mfg Campaign: 11351299
Recall Date: Aug 26, 2020
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