Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2022-2023 Four Winds, Quantum, Chateau, and 2022 Geneva motorhomes. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 10, 2022
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2022 Scope, Tellaro, Sanctuary, Delano, Sequence, Tranquility, Rize, Synergy, Quantum, Magnitude, Geneva, Compass, Chateau, Four Winds, and 2022-2023 Tiburon, and Gemini vehicles. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 5, 2022
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2022 Thor Fourwinds Motorhome built on a 2021 Chevrolet Express-NAV Chassis and equipped with an unknown expandable ladder located in the closet of the motorhome. The contact stated that while utilizing the ladder to take a look at the bunk located in the cab of the motorhome, the aluminum brackets of the ladder that she had attached to the bunk brackets to hold the ladder to the bunk, detached and the ladder fell forward while to contact felled 4 ft. on her back. The contact stated that the label indicated that the ladder could hold up to 300 pounds and she weighed 133 pounds. The contact sustained black and blue bruises on the entire right leg. Additionally, the contact sustained pain in the right shoulder. The contact sought medical assistance. The dealer was notified of the failure and advised the contact to bring the ladder in for replacement. The part was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2022 Thor Fourwinds Motorhome built on a 2021 Chevrolet Express-NAV Chassis and equipped with an unknown expandable ladder located in the closet of the motorhome. The contact stated that while utilizing the ladder to take a look at the bunk located in the cab of the motorhome, the aluminum brackets of the ladder that she had attached to the bunk brackets to hold the ladder to the bunk, detached and the ladder fell forward while to contact felled 4 ft. on her back. The contact stated that the label indicated that the ladder could hold up to 300 pounds and she weighed 133 pounds. The contact sustained black and blue bruises on the entire right leg. Additionally, the contact sustained pain in the right shoulder. The contact sought medical assistance. The dealer was notified of the failure and advised the contact to bring the ladder in for replacement. The part was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2022 Thor Fourwinds Motorhome built on a 2021 Chevrolet Express-NAV Chassis and equipped with an unknown expandable ladder located in the closet of the motorhome. The contact stated that while utilizing the ladder to take a look at the bunk located in the cab of the motorhome, the aluminum brackets of the ladder that she had attached to the bunk brackets to hold the ladder to the bunk, detached and the ladder fell forward while to contact felled 4 ft. on her back. The contact stated that the label indicated that the ladder could hold up to 300 pounds and she weighed 133 pounds. The contact sustained black and blue bruises on the entire right leg. Additionally, the contact sustained pain in the right shoulder. The contact sought medical assistance. The dealer was notified of the failure and advised the contact to bring the ladder in for replacement. The part was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 21,000.
Mfg Campaign: 11496447
Recall Date: Dec 7, 2022
Thor Motor Coach
Defect Description:
SERVICE BRAKES
Potential Consequences:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Corrective Action:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Additional Notes:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Mfg Campaign: 11472757
Recall Date: Jul 7, 2022
Thor Motor Coach
Defect Description:
STEERING
Potential Consequences:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Corrective Action:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Additional Notes:
A recall had been done and thought to be corrected earlier this year, but we just heard a pop as we were pulling into our driveway and I immediately lost power steering and brakes stopped working seconds later. The connection to the Dot 4 tank came undone and all the fluid leaked out. If this had happened while we were driving down the highway I hate to think what could have happened. I am fearful to drive this RV in the future if the recall was fixed and it failed anyway. AAA will be towing the RV to the closest Ford Dealership today for repair. I had no warning lights, messages, or other symptoms prior to the failure.
Mfg Campaign: 11472757
Recall Date: Jul 7, 2022
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