Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2020-2021 Daybreak 23DB, 2018-2021 Four Winds 23U, and 2018-2021 Chateau 23U motorhomes. Bolts of the wrong size were used to secure the barrel chair pedestals, allowing the pedestal to separate from the floor in the event of a crash. As such, these motorhomes fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems" and number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000202
Recall Date: Aug 5, 2020
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019-2020 Chateau 22B, 22E, 23U, 24F, 25V, and 28A, Daybreak 22GO, Four Winds 22B, 22E, 24F, 26B and 28A, Freedom Elite 22HE and 2020 Quantum GR22, and SE22 motorhomes. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000177
Recall Date: Oct 28, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000176
Recall Date: Oct 8, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Four Winds, Chateau, and Freedom Elite vehicles. The liquid propane (LP) hose may not have adequate space between the floor and the metal plate on the refrigerator, causing damage to the hose and possibly creating a propane leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000162
Recall Date: Oct 19, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2019 Thor Four Winds, Chateau, Freedom Elite, Majestic, Outlaw, Quantum and Vegas motorhomes built on modified Ford E-450 chassis. The U-bolts on the rear axle that hold the leaf spring and rear axle together may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000156
Recall Date: Jun 8, 2018
Consumer Complaints
4 ComplaintsThor Motor Coach
Defect Description:
AIR BAGS
Potential Consequences:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Corrective Action:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Additional Notes:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Mfg Campaign: 11457241
Recall Date: Mar 18, 2022
Thor Motor Coach
Defect Description:
SEATS
Potential Consequences:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Corrective Action:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Additional Notes:
After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.
Mfg Campaign: 11457241
Recall Date: Mar 18, 2022
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Corrective Action:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Additional Notes:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Mfg Campaign: 11342939
Recall Date: Aug 3, 2020
Thor Motor Coach
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Corrective Action:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Additional Notes:
TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT
Mfg Campaign: 11342939
Recall Date: Aug 3, 2020
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