Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2020-2021 Daybreak 23DB, 2018-2021 Four Winds 23U, and 2018-2021 Chateau 23U motorhomes. Bolts of the wrong size were used to secure the barrel chair pedestals, allowing the pedestal to separate from the floor in the event of a crash. As such, these motorhomes fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems" and number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000202
Recall Date: Aug 5, 2020
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018 Thor Chateau and Four Winds motorhomes and 2019-2020 Magnitude and Omni motorhomes. The backup camera displays may revert back to the factory default settings which may cause the camera image to be reversed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000168
Recall Date: Mar 27, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Four Winds, Chateau, and Freedom Elite vehicles. The liquid propane (LP) hose may not have adequate space between the floor and the metal plate on the refrigerator, causing damage to the hose and possibly creating a propane leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000162
Recall Date: Oct 19, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000147
Recall Date: Oct 9, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2018 Four Winds, Chateau and Freedom Elite recreational vehicles. The liquid propane (LP) hose may sag and become pinched between the frame and the leaf spring u-bolts, potentially damaging the hose and causing a propane leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000144
Recall Date: Aug 24, 2017
Consumer Complaints
5 ComplaintsThor Motor Coach
Defect Description:
WHEELS
Potential Consequences:
Twice! Wheel rim developed a hairline crack in the weld adjacent to the valve stem. 2-times, different rims - both on inside dually rear - one left and one right side. The first happened on our first long trip in 2019. The second time was on the next long trip of 2021. Internet forums are showing that this is a rather "COMMON" issue! Plus, Mercedes has recorded lawsuits with similar rim weld failures on other Mercedes vehicles. I get NO sympathy or compensation through Mercedes or Thor - They each kick the can to the other, and the consumer is left at risk. Human safety is at great risk!
Corrective Action:
Twice! Wheel rim developed a hairline crack in the weld adjacent to the valve stem. 2-times, different rims - both on inside dually rear - one left and one right side. The first happened on our first long trip in 2019. The second time was on the next long trip of 2021. Internet forums are showing that this is a rather "COMMON" issue! Plus, Mercedes has recorded lawsuits with similar rim weld failures on other Mercedes vehicles. I get NO sympathy or compensation through Mercedes or Thor - They each kick the can to the other, and the consumer is left at risk. Human safety is at great risk!
Additional Notes:
Twice! Wheel rim developed a hairline crack in the weld adjacent to the valve stem. 2-times, different rims - both on inside dually rear - one left and one right side. The first happened on our first long trip in 2019. The second time was on the next long trip of 2021. Internet forums are showing that this is a rather "COMMON" issue! Plus, Mercedes has recorded lawsuits with similar rim weld failures on other Mercedes vehicles. I get NO sympathy or compensation through Mercedes or Thor - They each kick the can to the other, and the consumer is left at risk. Human safety is at great risk!
Mfg Campaign: 11436297
Recall Date: Oct 11, 2021
Thor Motor Coach
Defect Description:
SUSPENSION
Potential Consequences:
INCORRECT WEIGHT DISTRIBUTION. BACK OF VICHICLE TO LOW,WHICH CAUSES FRONT TO BE TO HIGH. UNABLE TO MAINTAIN LANE WHEN BENG PASSED BY A BIG RIG OR SIDE GUST OF WIND. VICHICLE VERY UNSTABLE,SHOULD NOT HAVE BEEN SOLD IN THAT CONDITION.
Corrective Action:
INCORRECT WEIGHT DISTRIBUTION. BACK OF VICHICLE TO LOW,WHICH CAUSES FRONT TO BE TO HIGH. UNABLE TO MAINTAIN LANE WHEN BENG PASSED BY A BIG RIG OR SIDE GUST OF WIND. VICHICLE VERY UNSTABLE,SHOULD NOT HAVE BEEN SOLD IN THAT CONDITION.
Additional Notes:
INCORRECT WEIGHT DISTRIBUTION. BACK OF VICHICLE TO LOW,WHICH CAUSES FRONT TO BE TO HIGH. UNABLE TO MAINTAIN LANE WHEN BENG PASSED BY A BIG RIG OR SIDE GUST OF WIND. VICHICLE VERY UNSTABLE,SHOULD NOT HAVE BEEN SOLD IN THAT CONDITION.
Mfg Campaign: 11105074
Recall Date: Jul 2, 2018
Thor Motor Coach
Defect Description:
STEERING
Potential Consequences:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Corrective Action:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Additional Notes:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Mfg Campaign: 11035145
Recall Date: Oct 20, 2017
Thor Motor Coach
Defect Description:
SUSPENSION
Potential Consequences:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Corrective Action:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Additional Notes:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Mfg Campaign: 11035145
Recall Date: Oct 20, 2017
Thor Motor Coach
Defect Description:
WHEELS
Potential Consequences:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Corrective Action:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Additional Notes:
ONCE YOU GO ABOVE 40 MPH THE STEARING WHEEL STARTS TO SHIMMY AND THE FRONT END VIBRATES. IT TAKES ALL YOUR EFFORT TO HOLD IT ON THE ROAD UNTIL YOU REACH THE SPEED OF 70 MPH OR MORE. THIS HAPPENS WHILE TRAVELING ON MAJOR HIGHWAYS LIKE I95.
Mfg Campaign: 11035145
Recall Date: Oct 20, 2017
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