THOR MOTOR COACH COMPASS 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
2
Recalls

Complaints & Recalls

2 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Thor Motor Coach
NHTSA Campaign: 18V415000 SAFETY RECALL
158 Vehicles Affected
Recall Date: Jun 19, 2018
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2016-2018 Thor Gemini and Compass recreational vehicles built on a Ford chassis and equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.

Potential Risk:
An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.
FREE Recall Solution:
Ford has notified owners, and Ford dealers will add a drainage hole in the driver's door stepwell and incorporate a fuse into the vehicle's wiring harness, free of charge. The recall began on June 19, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000154.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Mfg Campaign: RC000154
Notice Date: Jun 19, 2018
Recall Date: Jun 19, 2018
Thor Motor Coach
NHTSA Campaign: 17V758000 SAFETY RECALL
110.4K Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017

Consumer Complaints

2 Complaints
Thor Motor Coach
Campaign: 11111891 Other
Jul 17, 2018
Defect Description:

VISIBILITY

Potential Consequences:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Corrective Action:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Additional Notes:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11111891
Notice Date: Jul 17, 2018
Recall Date: Jul 17, 2018
Thor Motor Coach
Campaign: 11111891 Other
Jul 17, 2018
Defect Description:

STRUCTURE:BODY:DOOR

Potential Consequences:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Corrective Action:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Additional Notes:

TL* THE CONTACT OWNS A 2018 THOR COMPASS. WHEN THE CONTACT ATTEMPTED TO EXIT THE RECREATIONAL VEHICLE, THE FRONT PASSENGER DOOR HANDLE FAILED TO OPEN THE DOOR. IN ADDITION, THE FRONT PASSENGER SIDE WINDOW GLASS FELL OUT OF THE WINDOW FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 375.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11111891
Notice Date: Jul 17, 2018
Recall Date: Jul 17, 2018

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