Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2016-2018 Thor Gemini and Compass recreational vehicles built on a Ford chassis and equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000154
Recall Date: Jun 19, 2018
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Consumer Complaints
5 ComplaintsThor Motor Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Corrective Action:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Additional Notes:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Mfg Campaign: 11539995
Recall Date: Aug 22, 2023
Thor Motor Coach
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Corrective Action:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Additional Notes:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Mfg Campaign: 11539995
Recall Date: Aug 22, 2023
Thor Motor Coach
Defect Description:
ENGINE
Potential Consequences:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Corrective Action:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Additional Notes:
While driving at highway speeds (70 mph+/-), my diesel powered vehicle 'derated' (I believe that is the term) for no apparent reason. An engine light came on related to a DEF system malfunction. I can provide the code later. My vehicle instantly went from 70 mph to 15 mph on a crowded interstate, on an inside lane. With some difficulty I managed to make across three lanes to the shoulder and turned off the vehicle. After a quick inspection, finding nothing obvious, I proceeded down the shoulder to a gas station. I tried to top off my DEF tank, but it was full. After an hour the engine light went off and the vehicle drove normal. So I'm back on the highway. I went another hour, the engine light came on and the vehicle derated at highway speed. Same white knuckle lane crossing. This time I went to a truck repair shop, who diagnosed it as an issue with the DEF system. They reset the engine light and the vehicle seem to drive normally again. This time we management to make it home without an additional incident. I went to a local diesel mechanic (Ford refused to honor the warranty) who replaced the DEF pump assembly. I think it was specifically the float arm, or the mechanism that measure DEF tank levels. It cost over $1000. While I have several issues with the situation, the primary one is that a perfectly sound vehicle purposely derating the speed from 70 mph to 15 mph in heavy traffic on an exceptionally hot day. Going across three lanes of interstate traffic decelerating to 15 mph, was more than a little scary. Someone could have easily been killed. And the fact that this system is designed to shut you down over exhaust emissions is insane and dangerous. The easy analogy would be derating a gas vehicle over an oxygen sensor failure. I'm hoping that if enough other people complain about this, the government will fix a problem they created. The craziest thing about this is my DEF pump was actually working.
Mfg Campaign: 11539995
Recall Date: Aug 22, 2023
Thor Motor Coach
Defect Description:
ENGINE
Potential Consequences:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Corrective Action:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Additional Notes:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Mfg Campaign: 11426606
Recall Date: Jul 27, 2021
Thor Motor Coach
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Corrective Action:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Additional Notes:
When this RV is driven in temperatures above 91 degrees it will suddenly and without warning have a major loss of power. Vehicle will not drive above 55 mph even though it was on cruise at 68 mph. Has been to over 6 Ford dealers in 3 years and no one can find the issue. very dangerous since it has to be on the road for this event to occur.
Mfg Campaign: 11426606
Recall Date: Jul 27, 2021
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