Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000176
Recall Date: Oct 8, 2019
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000147
Recall Date: Oct 9, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017 Chateau, Freedom Elite, and Four Winds Motorhomes. The sofa may not have a seat belt for the middle seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000130
Recall Date: Mar 13, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain model year 2016-2017 Four Winds and Chateau motorhomes manufactured June 16, 2015, to April 29, 2016. The affected motorhomes are equipped with a spare tire bracket that may loosen and detach during vehicle operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000122
Recall Date: Sep 27, 2016
Consumer Complaints
2 ComplaintsThor Motor Coach
Defect Description:
WHEELS
Potential Consequences:
FOR THE SECOND TIME IN TWO YEARS, THE VEHICLE HAD AN ON-THE-HIGHWAY DOUBLE LEFT (DRIVER'S) SIDE REAR-TIRE BLOWOUT. THE MUDFLAP LOCATED DIRECTLY IN FRONT OF THE TIRES (OSTENSIBLY TO PROTECT THE PROPANE TANK) WAS WORN FROM FRICTION -- CAUSED FROM BEING PRESSED AGAINST THE ROTATING TIRES. THE OME TIRES IN THE FIRST INCIDENT WERE MANUFACTURED BY MICHELIN. THE REPLACEMENT TIRES IN THE SECOND INCIDENT WERE FROM GOODYEAR.
Corrective Action:
FOR THE SECOND TIME IN TWO YEARS, THE VEHICLE HAD AN ON-THE-HIGHWAY DOUBLE LEFT (DRIVER'S) SIDE REAR-TIRE BLOWOUT. THE MUDFLAP LOCATED DIRECTLY IN FRONT OF THE TIRES (OSTENSIBLY TO PROTECT THE PROPANE TANK) WAS WORN FROM FRICTION -- CAUSED FROM BEING PRESSED AGAINST THE ROTATING TIRES. THE OME TIRES IN THE FIRST INCIDENT WERE MANUFACTURED BY MICHELIN. THE REPLACEMENT TIRES IN THE SECOND INCIDENT WERE FROM GOODYEAR.
Additional Notes:
FOR THE SECOND TIME IN TWO YEARS, THE VEHICLE HAD AN ON-THE-HIGHWAY DOUBLE LEFT (DRIVER'S) SIDE REAR-TIRE BLOWOUT. THE MUDFLAP LOCATED DIRECTLY IN FRONT OF THE TIRES (OSTENSIBLY TO PROTECT THE PROPANE TANK) WAS WORN FROM FRICTION -- CAUSED FROM BEING PRESSED AGAINST THE ROTATING TIRES. THE OME TIRES IN THE FIRST INCIDENT WERE MANUFACTURED BY MICHELIN. THE REPLACEMENT TIRES IN THE SECOND INCIDENT WERE FROM GOODYEAR.
Mfg Campaign: 11354390
Recall Date: Sep 11, 2020
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 THOR CHATEAU. WHILE DRIVING ON THE HIGHWAY, THE CONTACT HAD TO BRAKE ABRUPTLY AND THE CABINETS OPENED INDEPENDENTLY. THE CONTENTS OF THE CABINETS FLEW OUT TOWARDS THE CONTACT AND DAMAGED THE RADIO. THE VEHICLE WAS TAKEN TO THE RV GENERAL STORE (3333 NORTH MERIDIAN AVE, NEW CASTLE, OK 73065) WHERE IT WAS CONFIRMED THAT THE RADIO NEEDED TO BE REPLACED; HOWEVER, NOTHING COULD BE DONE REGARDING THE CABINETS. THE RADIO WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 THOR CHATEAU. WHILE DRIVING ON THE HIGHWAY, THE CONTACT HAD TO BRAKE ABRUPTLY AND THE CABINETS OPENED INDEPENDENTLY. THE CONTENTS OF THE CABINETS FLEW OUT TOWARDS THE CONTACT AND DAMAGED THE RADIO. THE VEHICLE WAS TAKEN TO THE RV GENERAL STORE (3333 NORTH MERIDIAN AVE, NEW CASTLE, OK 73065) WHERE IT WAS CONFIRMED THAT THE RADIO NEEDED TO BE REPLACED; HOWEVER, NOTHING COULD BE DONE REGARDING THE CABINETS. THE RADIO WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 THOR CHATEAU. WHILE DRIVING ON THE HIGHWAY, THE CONTACT HAD TO BRAKE ABRUPTLY AND THE CABINETS OPENED INDEPENDENTLY. THE CONTENTS OF THE CABINETS FLEW OUT TOWARDS THE CONTACT AND DAMAGED THE RADIO. THE VEHICLE WAS TAKEN TO THE RV GENERAL STORE (3333 NORTH MERIDIAN AVE, NEW CASTLE, OK 73065) WHERE IT WAS CONFIRMED THAT THE RADIO NEEDED TO BE REPLACED; HOWEVER, NOTHING COULD BE DONE REGARDING THE CABINETS. THE RADIO WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11022656
Recall Date: Sep 11, 2017
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