Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 22, 2017
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain model year 2016 Axis and Vegas recreational vehicles manufactured March 26, 2015, to July 6, 2015. In the affected vehicles, the heating, ventilation and air conditioning control may lock on one setting, preventing the operator from changing the air flow, thereby eliminating the ability to defrost the windshield.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000103
Recall Date: Aug 19, 2015
Consumer Complaints
4 ComplaintsThor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE WERE STOPPED AT A GAS STATION TO FILL UP..WE HAD STEPPED OUT OF THE MOTORHOME TO BEGIN FILLING...MY HUSBAND DECIDED WE NEEDED TO PULL FORWARD...WHEN I ATTEMPTED TO ENTER THE MOTORHOME...THE DOOR WOULD NOT OPEN. FORTUNATELY, WE, SENIOR CITIZENS, CLIMBED THROUGH AN UNLOCKED WINDOW NEAR THE DRIVERS SEAT AND WITH THE HELP OF A KIND PERSON ON THE OUTSIDE, WE WERE ABLE TO OPEN THE DOOR AFTER ABOUT AN HOUR OF WORKING ON IT. THE ENTRY DOOR LOCKSET FAILED LOCKING US OUR OF OUR MOTORHOME. THE PLUNGER WAS MADE OF POT METAL AND FAILED/BROKE IN HALF, CAUSING THE PIECE IN THE DOOR STRIKER PLATE TO REMAIN STUCK IN THE CLOSED POSITION...CAUSING THE DOOR TO BE CLOSED IN A LOCKED POSITION. TRIMARK/DEXTER LOCKSET FOR RV #29412 38H THOR AND TRIMARK ARE AWARE OF THIS ISSUE ..TRIMARK HAS MADE A STEEL PLUNGER TO 'FIX' ISSUE BUT MAKES NO EFFORT TO ALLEVIATE THE COST OF REPLACEMENT...THOR IGNORES THE ISSUE.
Corrective Action:
WE WERE STOPPED AT A GAS STATION TO FILL UP..WE HAD STEPPED OUT OF THE MOTORHOME TO BEGIN FILLING...MY HUSBAND DECIDED WE NEEDED TO PULL FORWARD...WHEN I ATTEMPTED TO ENTER THE MOTORHOME...THE DOOR WOULD NOT OPEN. FORTUNATELY, WE, SENIOR CITIZENS, CLIMBED THROUGH AN UNLOCKED WINDOW NEAR THE DRIVERS SEAT AND WITH THE HELP OF A KIND PERSON ON THE OUTSIDE, WE WERE ABLE TO OPEN THE DOOR AFTER ABOUT AN HOUR OF WORKING ON IT. THE ENTRY DOOR LOCKSET FAILED LOCKING US OUR OF OUR MOTORHOME. THE PLUNGER WAS MADE OF POT METAL AND FAILED/BROKE IN HALF, CAUSING THE PIECE IN THE DOOR STRIKER PLATE TO REMAIN STUCK IN THE CLOSED POSITION...CAUSING THE DOOR TO BE CLOSED IN A LOCKED POSITION. TRIMARK/DEXTER LOCKSET FOR RV #29412 38H THOR AND TRIMARK ARE AWARE OF THIS ISSUE ..TRIMARK HAS MADE A STEEL PLUNGER TO 'FIX' ISSUE BUT MAKES NO EFFORT TO ALLEVIATE THE COST OF REPLACEMENT...THOR IGNORES THE ISSUE.
Additional Notes:
WE WERE STOPPED AT A GAS STATION TO FILL UP..WE HAD STEPPED OUT OF THE MOTORHOME TO BEGIN FILLING...MY HUSBAND DECIDED WE NEEDED TO PULL FORWARD...WHEN I ATTEMPTED TO ENTER THE MOTORHOME...THE DOOR WOULD NOT OPEN. FORTUNATELY, WE, SENIOR CITIZENS, CLIMBED THROUGH AN UNLOCKED WINDOW NEAR THE DRIVERS SEAT AND WITH THE HELP OF A KIND PERSON ON THE OUTSIDE, WE WERE ABLE TO OPEN THE DOOR AFTER ABOUT AN HOUR OF WORKING ON IT. THE ENTRY DOOR LOCKSET FAILED LOCKING US OUR OF OUR MOTORHOME. THE PLUNGER WAS MADE OF POT METAL AND FAILED/BROKE IN HALF, CAUSING THE PIECE IN THE DOOR STRIKER PLATE TO REMAIN STUCK IN THE CLOSED POSITION...CAUSING THE DOOR TO BE CLOSED IN A LOCKED POSITION. TRIMARK/DEXTER LOCKSET FOR RV #29412 38H THOR AND TRIMARK ARE AWARE OF THIS ISSUE ..TRIMARK HAS MADE A STEEL PLUNGER TO 'FIX' ISSUE BUT MAKES NO EFFORT TO ALLEVIATE THE COST OF REPLACEMENT...THOR IGNORES THE ISSUE.
Mfg Campaign: 11302531
Recall Date: Jan 28, 2020
Thor Motor Coach
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 THOR MASTER T-20 (NA) TRAILER. THE CONTACT STATED THAT THE FRONT AXLE AND FRONT PASSENGER SIDE MIDDLE WHEEL FRACTURED DUE TO DEFECTIVE WELDING. THE WELDING FAILED TO SECURE THE FRONT PASSENGER SIDE MIDDLE WHEEL TO THE AXLE, WHICH CAUSED THE WHEEL AND AXLE TO FRACTURE. THE MANUFACTURER WAS NOTIFIED. THE AXLE AND WHEEL WERE NOT REPLACED. THERE WAS NO FAILURE MILEAGE TO REPORT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 THOR MASTER T-20 (NA) TRAILER. THE CONTACT STATED THAT THE FRONT AXLE AND FRONT PASSENGER SIDE MIDDLE WHEEL FRACTURED DUE TO DEFECTIVE WELDING. THE WELDING FAILED TO SECURE THE FRONT PASSENGER SIDE MIDDLE WHEEL TO THE AXLE, WHICH CAUSED THE WHEEL AND AXLE TO FRACTURE. THE MANUFACTURER WAS NOTIFIED. THE AXLE AND WHEEL WERE NOT REPLACED. THERE WAS NO FAILURE MILEAGE TO REPORT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 THOR MASTER T-20 (NA) TRAILER. THE CONTACT STATED THAT THE FRONT AXLE AND FRONT PASSENGER SIDE MIDDLE WHEEL FRACTURED DUE TO DEFECTIVE WELDING. THE WELDING FAILED TO SECURE THE FRONT PASSENGER SIDE MIDDLE WHEEL TO THE AXLE, WHICH CAUSED THE WHEEL AND AXLE TO FRACTURE. THE MANUFACTURER WAS NOTIFIED. THE AXLE AND WHEEL WERE NOT REPLACED. THERE WAS NO FAILURE MILEAGE TO REPORT.
Mfg Campaign: 10984459
Recall Date: May 9, 2017
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE COMPLIED WITH SAFETY RECALL 15V-530, SAFETY ADVISORY RC000103. THE PROBLEM REMAINS, NO CHANGE, I CANNOT DEFROST THE WINDSHIELD. THE ONLY SIGNIFICANT AIR FLOW IS TO THE FLOOR REGARDLESS OF THE AIR FLOW CONTROL SETTING. AS STATED IN THE RECALL, THE VEHICLE WAS EQUIPPED WITH A DEFECTIVE AIR FLOW CONTROL UNIT WHICH DOES NOT PERMIT AIR FLOW TO THE WINDSHIELD DEFROSTER VENTS. TMC'S "FIX" IS TO PREVENT THE SPIKE WHICH DISABLES THE DEFECTIVE CONTROL UNIT, HOWEVER, THE DEFECTIVE UNIT REMAINS. IN MY CASE, THE UNIT IS ALREADY LOCKED AND I CANNOT DEFROST THE WINDSHIELD. THE RECALL SHOULD INCLUDE REPLACING THE DEFECTIVE PART. THE CURRENT REMEDY HAS NO IMPACT ON VEHICLES WHOSE DEFECTIVE AIR FLOW UNIT IS ALREADY LOCKED. THE CURRENT REMEDY LEAVES THE DEFECTIVE UNIT IN THE VEHICLE AND IN MY CASE DOES NOT REMEDY THE SITUATION BY WHICH THE RECALL WAS ISSUED FOR.
Corrective Action:
I HAVE COMPLIED WITH SAFETY RECALL 15V-530, SAFETY ADVISORY RC000103. THE PROBLEM REMAINS, NO CHANGE, I CANNOT DEFROST THE WINDSHIELD. THE ONLY SIGNIFICANT AIR FLOW IS TO THE FLOOR REGARDLESS OF THE AIR FLOW CONTROL SETTING. AS STATED IN THE RECALL, THE VEHICLE WAS EQUIPPED WITH A DEFECTIVE AIR FLOW CONTROL UNIT WHICH DOES NOT PERMIT AIR FLOW TO THE WINDSHIELD DEFROSTER VENTS. TMC'S "FIX" IS TO PREVENT THE SPIKE WHICH DISABLES THE DEFECTIVE CONTROL UNIT, HOWEVER, THE DEFECTIVE UNIT REMAINS. IN MY CASE, THE UNIT IS ALREADY LOCKED AND I CANNOT DEFROST THE WINDSHIELD. THE RECALL SHOULD INCLUDE REPLACING THE DEFECTIVE PART. THE CURRENT REMEDY HAS NO IMPACT ON VEHICLES WHOSE DEFECTIVE AIR FLOW UNIT IS ALREADY LOCKED. THE CURRENT REMEDY LEAVES THE DEFECTIVE UNIT IN THE VEHICLE AND IN MY CASE DOES NOT REMEDY THE SITUATION BY WHICH THE RECALL WAS ISSUED FOR.
Additional Notes:
I HAVE COMPLIED WITH SAFETY RECALL 15V-530, SAFETY ADVISORY RC000103. THE PROBLEM REMAINS, NO CHANGE, I CANNOT DEFROST THE WINDSHIELD. THE ONLY SIGNIFICANT AIR FLOW IS TO THE FLOOR REGARDLESS OF THE AIR FLOW CONTROL SETTING. AS STATED IN THE RECALL, THE VEHICLE WAS EQUIPPED WITH A DEFECTIVE AIR FLOW CONTROL UNIT WHICH DOES NOT PERMIT AIR FLOW TO THE WINDSHIELD DEFROSTER VENTS. TMC'S "FIX" IS TO PREVENT THE SPIKE WHICH DISABLES THE DEFECTIVE CONTROL UNIT, HOWEVER, THE DEFECTIVE UNIT REMAINS. IN MY CASE, THE UNIT IS ALREADY LOCKED AND I CANNOT DEFROST THE WINDSHIELD. THE RECALL SHOULD INCLUDE REPLACING THE DEFECTIVE PART. THE CURRENT REMEDY HAS NO IMPACT ON VEHICLES WHOSE DEFECTIVE AIR FLOW UNIT IS ALREADY LOCKED. THE CURRENT REMEDY LEAVES THE DEFECTIVE UNIT IN THE VEHICLE AND IN MY CASE DOES NOT REMEDY THE SITUATION BY WHICH THE RECALL WAS ISSUED FOR.
Mfg Campaign: 10870097
Recall Date: May 20, 2016
Thor Motor Coach
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 THOR AXIS. WHILE TRAVELING DURING INCLEMENT WEATHER CONDITIONS, THE WINDOWS HAD EXCESSIVE FOG AND THE DEFROSTER FAILED. THE CONTACT EXPERIENCED POOR VISIBILITY DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V530000 (VISIBILITY). THE CONTACT HAD BEEN WAITING FOR THE PART TO SCHEDULE THE RECALL REPAIR APPOINTMENT FOR LONGER THAN TWO WEEKS. THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 THOR AXIS. WHILE TRAVELING DURING INCLEMENT WEATHER CONDITIONS, THE WINDOWS HAD EXCESSIVE FOG AND THE DEFROSTER FAILED. THE CONTACT EXPERIENCED POOR VISIBILITY DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V530000 (VISIBILITY). THE CONTACT HAD BEEN WAITING FOR THE PART TO SCHEDULE THE RECALL REPAIR APPOINTMENT FOR LONGER THAN TWO WEEKS. THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 THOR AXIS. WHILE TRAVELING DURING INCLEMENT WEATHER CONDITIONS, THE WINDOWS HAD EXCESSIVE FOG AND THE DEFROSTER FAILED. THE CONTACT EXPERIENCED POOR VISIBILITY DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V530000 (VISIBILITY). THE CONTACT HAD BEEN WAITING FOR THE PART TO SCHEDULE THE RECALL REPAIR APPOINTMENT FOR LONGER THAN TWO WEEKS. THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
Mfg Campaign: 10774168
Recall Date: Sep 23, 2015
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