Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000196
Recall Date: Jul 20, 2020
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LOWER COMPARTMENT ( BASEMENT) BAY FLOORS ARE ROTTING DUE TO MOISTURE INFILTRATION FROM THE ROAD WHILE DRIVING IN THE RAIN. THE FLOORS ARE BULGING UNDERNEATH AND PRESENT A ROAD HAZARD IF STORED CARGO IS THROWN TO THE ROAD ENDANGERING OTHER MOTORISTS. THOR IS AWARE OF THE PROBLEM AND DOES NOTHING TO RECTIFY THE SITUATION.
Corrective Action:
LOWER COMPARTMENT ( BASEMENT) BAY FLOORS ARE ROTTING DUE TO MOISTURE INFILTRATION FROM THE ROAD WHILE DRIVING IN THE RAIN. THE FLOORS ARE BULGING UNDERNEATH AND PRESENT A ROAD HAZARD IF STORED CARGO IS THROWN TO THE ROAD ENDANGERING OTHER MOTORISTS. THOR IS AWARE OF THE PROBLEM AND DOES NOTHING TO RECTIFY THE SITUATION.
Additional Notes:
LOWER COMPARTMENT ( BASEMENT) BAY FLOORS ARE ROTTING DUE TO MOISTURE INFILTRATION FROM THE ROAD WHILE DRIVING IN THE RAIN. THE FLOORS ARE BULGING UNDERNEATH AND PRESENT A ROAD HAZARD IF STORED CARGO IS THROWN TO THE ROAD ENDANGERING OTHER MOTORISTS. THOR IS AWARE OF THE PROBLEM AND DOES NOTHING TO RECTIFY THE SITUATION.
Mfg Campaign: 11326559
Recall Date: May 29, 2020
Thor Motor Coach
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Mfg Campaign: 11033139
Recall Date: Oct 12, 2017
Thor Motor Coach
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 THOR ARIA. THE CONTACT STATED THAT THE VEHICLE'S SIDE VIEW MIRRORS WERE DETACHING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (TRAVEL TRAILER CENTER INC, 1001 LITTLE KANAWAH RIVER RD, PARKSERBURG, WEST VIRGINIA; 304-428-8203) WHO REPLACED THE SCREWS AND BOLTS USED TO ATTACH THE SIDE VIEW MIRRORS TO A SIZE BETTER EQUIPPED TO HOLD THE WEIGHT OF THE MIRRORS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2.500. *LN CONSUMER STATED ALL THE BOLTS AND SCREWS WERE LOOSE FROM THE MIRROR, DEALER REINSTALLED BOTH MIRRORS . UPDATED 7/31/18*JB
Mfg Campaign: 11033139
Recall Date: Oct 12, 2017
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