Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2022 ACE, Freedom Traveler, Hurricane, and Windsport motorhomes. The rear ladder may have been installed on the wrong side of the motorhome.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RC000255
Recall Date: Feb 10, 2022
Consumer Complaints
3 ComplaintsThor Motor Coach
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased the motorhome from Fraserway RV in Kamloops, BC. The vehicle was sold to me as a new unused unit in November 2023. While turning into a strip mall parking lot from a small service road, we were travelling at around 5-10 KPH. My wife and I heard a very odd low "thud" type of noise coming from somewhere in the motorhome. We parked in the mall parking lot and began to look for the source of the noise. We were unable to find anything so we assumed perhaps something in a cupboard had shifted. We purchased some groceries and my wife decided to move some frying pans from under the cupboard sink to the oven drawer. The oven drawer is covered in a glass type material. When my wife opened the drawer the glass panel on the oven drawer, literally exploded in her face sending glass shrapnel throughout the motorhome. I reported the incident to the Manufacturer and they did not even reply. It seems evident that the drawer glass panel experienced some sort of stress which caused the thud. NOTE: I am located in Kamloops, BC, Canada but your system doesn't allow me to make this information known.
Corrective Action:
I purchased the motorhome from Fraserway RV in Kamloops, BC. The vehicle was sold to me as a new unused unit in November 2023. While turning into a strip mall parking lot from a small service road, we were travelling at around 5-10 KPH. My wife and I heard a very odd low "thud" type of noise coming from somewhere in the motorhome. We parked in the mall parking lot and began to look for the source of the noise. We were unable to find anything so we assumed perhaps something in a cupboard had shifted. We purchased some groceries and my wife decided to move some frying pans from under the cupboard sink to the oven drawer. The oven drawer is covered in a glass type material. When my wife opened the drawer the glass panel on the oven drawer, literally exploded in her face sending glass shrapnel throughout the motorhome. I reported the incident to the Manufacturer and they did not even reply. It seems evident that the drawer glass panel experienced some sort of stress which caused the thud. NOTE: I am located in Kamloops, BC, Canada but your system doesn't allow me to make this information known.
Additional Notes:
I purchased the motorhome from Fraserway RV in Kamloops, BC. The vehicle was sold to me as a new unused unit in November 2023. While turning into a strip mall parking lot from a small service road, we were travelling at around 5-10 KPH. My wife and I heard a very odd low "thud" type of noise coming from somewhere in the motorhome. We parked in the mall parking lot and began to look for the source of the noise. We were unable to find anything so we assumed perhaps something in a cupboard had shifted. We purchased some groceries and my wife decided to move some frying pans from under the cupboard sink to the oven drawer. The oven drawer is covered in a glass type material. When my wife opened the drawer the glass panel on the oven drawer, literally exploded in her face sending glass shrapnel throughout the motorhome. I reported the incident to the Manufacturer and they did not even reply. It seems evident that the drawer glass panel experienced some sort of stress which caused the thud. NOTE: I am located in Kamloops, BC, Canada but your system doesn't allow me to make this information known.
Mfg Campaign: 11594819
Recall Date: Jun 17, 2024
Thor Motor Coach
Defect Description:
SERVICE BRAKES
Potential Consequences:
The initial brake pedal press is soft and travels nearly to the floorboard. A quick subsequent press of the brake pedal, or "pumping the brakes," changes the pedal travel and sensitivity. This condition has eluded repeated repair attempts by the service center and the chassis manufacturer's team of engineers. The chassis manufacturer has sent its engineers to the service location for hands-on evaluation and repair attempts, to no avail. Parts replaced during the service center's repair attempts include the calipers, pads & rotors, brake lines, brake master cylinder, brake booster, ABS unit, and many quarts of brake fluid. Safety is at risk for the driver as well as others due to inconsistent brake pedal feel and performance on an 18,000lb GVWR vehicle traveling on public roadways. There were no warning lamps or other messages displayed. The service center has indicated their network of shops has had at least 15 similar complaints on similar year & model RVs as of approximately the 2nd of March, 2023.
Corrective Action:
The initial brake pedal press is soft and travels nearly to the floorboard. A quick subsequent press of the brake pedal, or "pumping the brakes," changes the pedal travel and sensitivity. This condition has eluded repeated repair attempts by the service center and the chassis manufacturer's team of engineers. The chassis manufacturer has sent its engineers to the service location for hands-on evaluation and repair attempts, to no avail. Parts replaced during the service center's repair attempts include the calipers, pads & rotors, brake lines, brake master cylinder, brake booster, ABS unit, and many quarts of brake fluid. Safety is at risk for the driver as well as others due to inconsistent brake pedal feel and performance on an 18,000lb GVWR vehicle traveling on public roadways. There were no warning lamps or other messages displayed. The service center has indicated their network of shops has had at least 15 similar complaints on similar year & model RVs as of approximately the 2nd of March, 2023.
Additional Notes:
The initial brake pedal press is soft and travels nearly to the floorboard. A quick subsequent press of the brake pedal, or "pumping the brakes," changes the pedal travel and sensitivity. This condition has eluded repeated repair attempts by the service center and the chassis manufacturer's team of engineers. The chassis manufacturer has sent its engineers to the service location for hands-on evaluation and repair attempts, to no avail. Parts replaced during the service center's repair attempts include the calipers, pads & rotors, brake lines, brake master cylinder, brake booster, ABS unit, and many quarts of brake fluid. Safety is at risk for the driver as well as others due to inconsistent brake pedal feel and performance on an 18,000lb GVWR vehicle traveling on public roadways. There were no warning lamps or other messages displayed. The service center has indicated their network of shops has had at least 15 similar complaints on similar year & model RVs as of approximately the 2nd of March, 2023.
Mfg Campaign: 11515368
Recall Date: Apr 4, 2023
Thor Motor Coach
Defect Description:
SUSPENSION
Potential Consequences:
Rear Sway Bar Bracket manufactured from weak cast iron. Known problem and FORD will do nothing to fix it except to replace with same faulty part.
Corrective Action:
Rear Sway Bar Bracket manufactured from weak cast iron. Known problem and FORD will do nothing to fix it except to replace with same faulty part.
Additional Notes:
Rear Sway Bar Bracket manufactured from weak cast iron. Known problem and FORD will do nothing to fix it except to replace with same faulty part.
Mfg Campaign: 11460377
Recall Date: Apr 11, 2022
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