Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Thor Motor Coach
Safety Issue:
Thor Motor Coach (TMC) is recalling certain 2020-2021 ACE, 2021 Four Winds and 2020 Gemini, Axis, Compass, Delano, Windsport, Hurricane, Outlaw, and Vegas motorhomes. The adhesive bond between the glass and the metal hinge frame of the frameless windows may fail which would then allow the glass to detach and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RC000192
Recall Date: Jun 9, 2020
Consumer Complaints
6 ComplaintsThor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Air conditioner compressor wouldn't engage in rv. Called a mobile technician. Mobile technician found burnt and melted connectors on the control board. Technician stated the connectors used for 120v power were 12v crimp connectors and had burned and melted from the amperage. Technician stated that these used connectors were illegal to use for 120v. This is a safety concern and could result in a fire. Stated we were lucky the control board melted and didn't result in a fire and burn down the coach.
Corrective Action:
Air conditioner compressor wouldn't engage in rv. Called a mobile technician. Mobile technician found burnt and melted connectors on the control board. Technician stated the connectors used for 120v power were 12v crimp connectors and had burned and melted from the amperage. Technician stated that these used connectors were illegal to use for 120v. This is a safety concern and could result in a fire. Stated we were lucky the control board melted and didn't result in a fire and burn down the coach.
Additional Notes:
Air conditioner compressor wouldn't engage in rv. Called a mobile technician. Mobile technician found burnt and melted connectors on the control board. Technician stated the connectors used for 120v power were 12v crimp connectors and had burned and melted from the amperage. Technician stated that these used connectors were illegal to use for 120v. This is a safety concern and could result in a fire. Stated we were lucky the control board melted and didn't result in a fire and burn down the coach.
Mfg Campaign: 11600287
Recall Date: Jul 8, 2024
Thor Motor Coach
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Corrective Action:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Additional Notes:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Mfg Campaign: 11438528
Recall Date: Oct 28, 2021
Thor Motor Coach
Defect Description:
ENGINE
Potential Consequences:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Corrective Action:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Additional Notes:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Mfg Campaign: 11438528
Recall Date: Oct 28, 2021
Thor Motor Coach
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Corrective Action:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Additional Notes:
Returning home from trip, route US I26 in NC, heading down 6 degree hill lost all speed control. The following dash lights came on: ABS, Engine Service, the Wrench, anti sway control. We were able to roll to the side of the road just before an entrance ramp. There was no acceleration control.
Mfg Campaign: 11438528
Recall Date: Oct 28, 2021
Thor Motor Coach
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11435409
Recall Date: Oct 4, 2021
Thor Motor Coach
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Thor Motor Coach Ace RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11435409
Recall Date: Oct 4, 2021
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