THOR MOTOR COACH ACE 2016

Complete listing of complaints and recalls for this vehicle

8
Complaints
5
Recalls

Complaints & Recalls

8 Complaints 5 Recalls

Official Safety Recalls - Important!

5 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Thor Motor Coach
NHTSA Campaign: 17V758000 SAFETY RECALL
110.4K Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Thor Motor Coach
NHTSA Campaign: 17V555000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Sep 7, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.

Potential Risk:
If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
FREE Recall Solution:
TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Mfg Campaign: RC000146
Notice Date: Sep 27, 2017
Recall Date: Sep 7, 2017
Thor Motor Coach
NHTSA Campaign: 17V162000 SAFETY RECALL
8.6K Vehicles Affected
Recall Date: Mar 13, 2017
Safety Issue:

Thor Motor Coach (TMC) is recalling certain 2014-2015 ACE, Hurricane, Challenger, Daybreak, Miramar, Outlaw, and Windsport motorhomes. These vehicles have windshield wiper systems that may have been improperly installed and secured, possibly causing the wipers to fail during use.

Potential Risk:
Failure of the windshield wipers may impair the driver's visibility, increasing the risk of a crash.
FREE Recall Solution:
TMC has notified owners, and dealers will inspect and tighten the wiper arm securing nuts, free of charge. The recall began on May 5, 2017. Owners may contact TMC customer service at 1-877-855-2867.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Notice Date: May 5, 2017
Recall Date: Mar 13, 2017
Thor Motor Coach
NHTSA Campaign: 16V571000 SAFETY RECALL
5.6K Vehicles Affected
Recall Date: Aug 2, 2016
Safety Issue:

Thor Motor Coach (Thor) is recalling certain model year 2012-2017 Ace, 2013 Citation, 2012-2013 Siesta and 2017 Four Winds and Road Bear Rental motorhomes. The affected vehicles are equipped with shower curtains that may not adequately resist catching fire in the presence of an ignition source. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, "Flammability of Interior Materials."

Potential Risk:
A flammable shower curtain may further fuel a fire, increasing the risk of injury.
FREE Recall Solution:
Thor will notify owners, and dealers will replace the shower curtains with curtains made with fire retardant, free of charge. The recall began on September 15, 2016. Owners may contact Thor customer service at 1-877-500-1020. Thor's number for this recall is RC000121.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Mfg Campaign: RC000121
Notice Date: Sep 15, 2016
Recall Date: Aug 2, 2016
Thor Motor Coach
NHTSA Campaign: 15V719000 SAFETY RECALL
209 Vehicles Affected
Recall Date: Oct 30, 2015
Safety Issue:

Thor Motor Coach (TMC) is recalling certain model year 2016 Ace, Challenger, Hurricane, Miramar, Outlaw, and Windsport vehicles manufactured July 14, 2015, to October 16, 2015. Due to an incorrect shift cable bracket and an improper shift cable adjustment, the affected vehicles can be shifted out of 'PARK' without applying the brakes.

Potential Risk:
If the vehicle can be shifted into reverse without the brakes being applied, the vehicle may unintentionally move, increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners on TMC's behalf, and Ford dealers will replace the transmission shift control bracket and adjust the transmission shift cable, free of charge. The recall began on November 12, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000110.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOR MOTOR COACH dealer to schedule your FREE recall repair.
Manufacturer: THOR MOTOR COACH
Mfg Campaign: RC000110
Notice Date: Nov 12, 2015
Recall Date: Oct 30, 2015

Consumer Complaints

8 Complaints
Thor Motor Coach
Campaign: 11180695 Other
Feb 17, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE DOOR LOCK MECHANISM BROKE. THE METAL BROKE RESULTING IN THE LOCK BECOMING UNUSABLE. DOOR NEEDED A FULL REPLACEMENT LOCK. NEW TRIMARK RV ENTRY DOOR LOCK 60-650 WAS REPLACED TO FIX THE ISSUE.

Corrective Action:

THE DOOR LOCK MECHANISM BROKE. THE METAL BROKE RESULTING IN THE LOCK BECOMING UNUSABLE. DOOR NEEDED A FULL REPLACEMENT LOCK. NEW TRIMARK RV ENTRY DOOR LOCK 60-650 WAS REPLACED TO FIX THE ISSUE.

Additional Notes:

THE DOOR LOCK MECHANISM BROKE. THE METAL BROKE RESULTING IN THE LOCK BECOMING UNUSABLE. DOOR NEEDED A FULL REPLACEMENT LOCK. NEW TRIMARK RV ENTRY DOOR LOCK 60-650 WAS REPLACED TO FIX THE ISSUE.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11180695
Notice Date: Feb 17, 2019
Recall Date: Feb 17, 2019
Thor Motor Coach
Campaign: 11180696 Other
Feb 17, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE SLIDE MOTOR NEEDED REPLACING. IT WAS REPLACED ONCE UNDER WARRANTY AND THE SAME MOTOR REQUIRED REPLACEMENT AGAIN. SHORTLY OUT OF WARRANTY. OUT OF WARRANTY I WAS ABLE TO DETERMINE THAT WATER FROM THE ROOF WAS ABLE TO LEAK INTO THE MOTOR HOUSING AND WAS CAUSING THE MOTORS TO SHORT OUT. THE MOTORS REQUIRED REPLACING ARE LIPPERT HIGH TORQUE 500:1 MOTOR; IN-WALL SLIDE-OUT #287298

Corrective Action:

THE SLIDE MOTOR NEEDED REPLACING. IT WAS REPLACED ONCE UNDER WARRANTY AND THE SAME MOTOR REQUIRED REPLACEMENT AGAIN. SHORTLY OUT OF WARRANTY. OUT OF WARRANTY I WAS ABLE TO DETERMINE THAT WATER FROM THE ROOF WAS ABLE TO LEAK INTO THE MOTOR HOUSING AND WAS CAUSING THE MOTORS TO SHORT OUT. THE MOTORS REQUIRED REPLACING ARE LIPPERT HIGH TORQUE 500:1 MOTOR; IN-WALL SLIDE-OUT #287298

Additional Notes:

THE SLIDE MOTOR NEEDED REPLACING. IT WAS REPLACED ONCE UNDER WARRANTY AND THE SAME MOTOR REQUIRED REPLACEMENT AGAIN. SHORTLY OUT OF WARRANTY. OUT OF WARRANTY I WAS ABLE TO DETERMINE THAT WATER FROM THE ROOF WAS ABLE TO LEAK INTO THE MOTOR HOUSING AND WAS CAUSING THE MOTORS TO SHORT OUT. THE MOTORS REQUIRED REPLACING ARE LIPPERT HIGH TORQUE 500:1 MOTOR; IN-WALL SLIDE-OUT #287298

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11180696
Notice Date: Feb 17, 2019
Recall Date: Feb 17, 2019
Thor Motor Coach
Campaign: 11132271 Other
Sep 29, 2018
Defect Description:

LATCHES/LOCKS/LINKAGES

Potential Consequences:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Corrective Action:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Additional Notes:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11132271
Notice Date: Sep 29, 2018
Recall Date: Sep 29, 2018
Thor Motor Coach
Campaign: 11132271 Other
Sep 29, 2018
Defect Description:

STRUCTURE:BODY

Potential Consequences:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Corrective Action:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Additional Notes:

ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11132271
Notice Date: Sep 29, 2018
Recall Date: Sep 29, 2018
Thor Motor Coach
Campaign: 11130238 Other
Sep 18, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.

Corrective Action:

THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.

Additional Notes:

THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11130238
Notice Date: Sep 18, 2018
Recall Date: Sep 18, 2018
Thor Motor Coach
Campaign: 11110381 Other
Jul 9, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

DOOR LOCK MECHANISM BROKE WHILE VEHICLE STATIONARY CAMPING. FAMILY OF 5 LOCKED OUT, DOG LOCKED IN 101 DEGREE WEATHER, HAD TO BREAK WINDOW AND BREAK DOOR MECHANISM TO GET DOG OUT. KNOWN RECURRENT PROBLEM. WE COULD HAVE AS EASILY BEEN LOCKED IN. COULD NOT OPEN FROM EITHER SIDE. TRIMARK IS LOCK BRAND NAME. METAL PART INSIDE SNAPPED IN TWO.

Corrective Action:

DOOR LOCK MECHANISM BROKE WHILE VEHICLE STATIONARY CAMPING. FAMILY OF 5 LOCKED OUT, DOG LOCKED IN 101 DEGREE WEATHER, HAD TO BREAK WINDOW AND BREAK DOOR MECHANISM TO GET DOG OUT. KNOWN RECURRENT PROBLEM. WE COULD HAVE AS EASILY BEEN LOCKED IN. COULD NOT OPEN FROM EITHER SIDE. TRIMARK IS LOCK BRAND NAME. METAL PART INSIDE SNAPPED IN TWO.

Additional Notes:

DOOR LOCK MECHANISM BROKE WHILE VEHICLE STATIONARY CAMPING. FAMILY OF 5 LOCKED OUT, DOG LOCKED IN 101 DEGREE WEATHER, HAD TO BREAK WINDOW AND BREAK DOOR MECHANISM TO GET DOG OUT. KNOWN RECURRENT PROBLEM. WE COULD HAVE AS EASILY BEEN LOCKED IN. COULD NOT OPEN FROM EITHER SIDE. TRIMARK IS LOCK BRAND NAME. METAL PART INSIDE SNAPPED IN TWO.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11110381
Notice Date: Jul 9, 2018
Recall Date: Jul 9, 2018
Thor Motor Coach
Campaign: 11088692 Other
Apr 17, 2018
Defect Description:

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Potential Consequences:

TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE REAR ENTRY DOOR WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE DUE TO THE DOOR LATCH BEING FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT LEFT A VOICEMAIL WITH THE THOR MANUFACTURER AT 1-877-855-2867, ALERTING THEM OF THE FAILURE. THE CONTACT WAS AWAITING A CALL BACK. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,391.

Corrective Action:

TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE REAR ENTRY DOOR WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE DUE TO THE DOOR LATCH BEING FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT LEFT A VOICEMAIL WITH THE THOR MANUFACTURER AT 1-877-855-2867, ALERTING THEM OF THE FAILURE. THE CONTACT WAS AWAITING A CALL BACK. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,391.

Additional Notes:

TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE REAR ENTRY DOOR WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE DUE TO THE DOOR LATCH BEING FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT LEFT A VOICEMAIL WITH THE THOR MANUFACTURER AT 1-877-855-2867, ALERTING THEM OF THE FAILURE. THE CONTACT WAS AWAITING A CALL BACK. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,391.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 11088692
Notice Date: Apr 17, 2018
Recall Date: Apr 17, 2018
Thor Motor Coach
Campaign: 10925704 Other
Nov 14, 2016
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON I-95 IN NC DOING ABOUT 65 MPH IN A VERY HEAVY RAIN STORM AT NIGHT. THE NUT THAT HOLDS THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR CAME OFF AND THE WIPER ARM ASSEMBLY SEPERATED FROM THE WIPER MOTOR CAUSING THE WINDSHIELD WIPERS TO STOPPED WORKING. VISIBILITY WHEN TO ZERO. LUCKILY THERE WAS AN EXIT TO GET OFF I-95. ONCE I TROUBLESHOOT THE PROBLEM I RE-ATTACHED THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR AND I THEN REPLACED THE NUT WITH A REPLACEMENT NUT. THE AVERAGE PERSON DOES NOT HAVE AN ASSORTMENT REPLACEMENTS NUT AND WOULD HAVE BEEN STUCK IF NOT IN A ACCIDENT.

Corrective Action:

WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON I-95 IN NC DOING ABOUT 65 MPH IN A VERY HEAVY RAIN STORM AT NIGHT. THE NUT THAT HOLDS THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR CAME OFF AND THE WIPER ARM ASSEMBLY SEPERATED FROM THE WIPER MOTOR CAUSING THE WINDSHIELD WIPERS TO STOPPED WORKING. VISIBILITY WHEN TO ZERO. LUCKILY THERE WAS AN EXIT TO GET OFF I-95. ONCE I TROUBLESHOOT THE PROBLEM I RE-ATTACHED THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR AND I THEN REPLACED THE NUT WITH A REPLACEMENT NUT. THE AVERAGE PERSON DOES NOT HAVE AN ASSORTMENT REPLACEMENTS NUT AND WOULD HAVE BEEN STUCK IF NOT IN A ACCIDENT.

Additional Notes:

WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON I-95 IN NC DOING ABOUT 65 MPH IN A VERY HEAVY RAIN STORM AT NIGHT. THE NUT THAT HOLDS THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR CAME OFF AND THE WIPER ARM ASSEMBLY SEPERATED FROM THE WIPER MOTOR CAUSING THE WINDSHIELD WIPERS TO STOPPED WORKING. VISIBILITY WHEN TO ZERO. LUCKILY THERE WAS AN EXIT TO GET OFF I-95. ONCE I TROUBLESHOOT THE PROBLEM I RE-ATTACHED THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR AND I THEN REPLACED THE NUT WITH A REPLACEMENT NUT. THE AVERAGE PERSON DOES NOT HAVE AN ASSORTMENT REPLACEMENTS NUT AND WOULD HAVE BEEN STUCK IF NOT IN A ACCIDENT.

Manufacturer: THOR MOTOR COACH
Mfg Campaign: 10925704
Notice Date: Nov 14, 2016
Recall Date: Nov 14, 2016

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