THOMAS BUILT BUSES MINOTOUR 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
16
Recalls

Complaints & Recalls

2 Complaints 16 Recalls

Official Safety Recalls - Important!

16 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Daimler Trucks North America, Llc
NHTSA Campaign: 21V741000 SAFETY RECALL
87 Vehicles Affected
Recall Date: Sep 23, 2021
Safety Issue:

Daimler Trucks North America, LLC. (DTNA) is recalling certain 2015-2018 Thomas Built Minotour school buses. The under-body shut-off solenoid connector that connects to the CNG fuel tank may corrode, which could result in an electrical short.

Potential Risk:
A short at the connector may cause a flame or overheating, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the CNG fuel shut-off solenoid, free of charge. Owner notification letters are were mailed February 03, 2022. Owners may contact DTNA's customer service at 1-800-547-0712. DTNA's number for this recall is FL-903.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-903
Notice Date: Feb 3, 2022
Recall Date: Sep 23, 2021
Daimler Trucks North America Llc
NHTSA Campaign: 20V690000 SAFETY RECALL
615 Vehicles Affected
Recall Date: Nov 9, 2020
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2008-2021 Thomas Built Buses Minotour school buses. The driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."

Potential Risk:
If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will have the wheelchair lift wiring modified as needed, free of charge. DTNA issued owners an interim notification on January 6, 2021. Owner notification letters were mailed on May 19, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-868.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-868
Notice Date: May 19, 2021
Recall Date: Nov 9, 2020
Daimler Trucks North America Llc
NHTSA Campaign: 19V712000 SAFETY RECALL
53.5K Vehicles Affected
Recall Date: Oct 4, 2019
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact absorption in certain specific areas around the steel seat frame of the back support. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 222, "School Bus Passenger Seating and Crash Protection."

Potential Risk:
The lack of impact absorption increases the risk of injury in the event of a crash.
FREE Recall Solution:
DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-832.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-832
Notice Date: Jun 22, 2020
Recall Date: Oct 4, 2019
Daimler Trucks North America Llc
NHTSA Campaign: 19V170000 SAFETY RECALL
410 Vehicles Affected
Recall Date: Mar 5, 2019
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2003-2019 Thomas Built Buses Minotour school buses built on a Ford chassis equipped with a specific wheelchair lift option. The wheelchair lift can be operated without the parking brake being engaged after they key is turned off.

Potential Risk:
When the vehicle is in neutral with the ignition and the parking brake off, the vehicle may move. Using the wheelchair lift during this time can increase the risk of injury.
FREE Recall Solution:
DTNA has notified owners, and dealers will modify the wheelchair lift wiring harness, free of charge. DTNA issued owners an interim notification on April 10, 2019. The recall began December 20, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-811.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-811
Notice Date: Dec 20, 2019
Recall Date: Mar 5, 2019
Daimler Trucks North America Llc
NHTSA Campaign: 18V698000 SAFETY RECALL
701 Vehicles Affected
Recall Date: Oct 5, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2019 Thomas Built Buses Minotour school buses with 36" or 39" wide seats. The rear emergency exit door may not open wide enough to meet the unobstructed emergency egress area requirements. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Potential Risk:
If the emergency exit door does not open wide enough, it may limit the ability to exit the bus, increasing the risk of injury in the event of an emergency.
FREE Recall Solution:
DTNA will notify owners, and dealers will modify the rear door slide system, increasing the angle that the door can open, free of charge. DTNA issued owners an interim notification on November 8, 2018. The recall began June 28, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-797.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-797
Notice Date: Jun 28, 2019
Recall Date: Oct 5, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V301000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: May 8, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2018 Thomas Built Buses Minotour school buses built on a Ford chassis and equipped with an optional wheelchair lift. The wheelchair lift may be allowed to operate when the vehicle is in neutral or drive, due to missing relay in the interlock wiring harness.

Potential Risk:
If the vehicle can be moved while the wheelchair lift is being used, there is an increased the risk of injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the wheelchair lift wiring, correcting it as necessary, free of charge. Daimler issued an interim notification to owners on June 19, 2018. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-770.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-770
Notice Date: Nov 15, 2019
Recall Date: May 8, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V254000 SAFETY RECALL
24 Vehicles Affected
Recall Date: Apr 19, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, and Minotour transit buses, equipped with certain S3B Restraint Wall Mounted Seats. The wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crash.

Potential Risk:
In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. Daimler issued an interim notification to owners on June 15, 20 18. The recall began January 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-769.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-769
Notice Date: Jan 3, 2019
Recall Date: Apr 19, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V253000 SAFETY RECALL
23.1K Vehicles Affected
Recall Date: Apr 19, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour school buses equipped with S3B Restraint Wall Mounted Seats. The wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crash.

Potential Risk:
In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. Daimler issued owners an interim notification on June 12, 2018. The recall began January 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-769.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-769
Notice Date: Jan 3, 2019
Recall Date: Apr 19, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V192000 SAFETY RECALL
6.6K Vehicles Affected
Recall Date: Mar 26, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour school buses, equipped with certain Syntec-brand S3B, Non-Restraint, Wall Mounted Seats. The wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crash.

Potential Risk:
In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. DTNA issued an interim notification to owners on May 9, 2018. The recall began May 10, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-763.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-763
Notice Date: May 10, 2019
Recall Date: Mar 26, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V193000 SAFETY RECALL
6 Vehicles Affected
Recall Date: Mar 26, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour transit buses, equipped with certain Syntec-brand S3B, Non-Restraint, Wall Mounted Seats. The wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crash.

Potential Risk:
In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. DTNA issued an interim notification to owners on May 10, 2018. The recall began May 10, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-763.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-763
Notice Date: May 10, 2019
Recall Date: Mar 26, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V157000 SAFETY RECALL
3.3K Vehicles Affected
Recall Date: Mar 7, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2007-2018 Thomas Built Buses Minotour school buses built on GM chassis and equipped with wheelchair lifts. The wheelchair lift may be operated while the vehicle is in Neutral or Drive.

Potential Risk:
If the wheelchair lift can be operated when the vehicle is not in Park, there is increased risk of injury to the lift user.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the wheelchair lift, correcting the electrical connections as necessary, free of charge. DTNA issued owners an interim notification on April 26, 2018. The recall began November 15, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-761.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-761
Notice Date: Nov 15, 2018
Recall Date: Mar 7, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 18V158000 SAFETY RECALL
14 Vehicles Affected
Recall Date: Mar 7, 2018
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2007-2018 Thomas Built Buses Minotour transit buses built on GM chassis and equipped with wheelchair lifts. The wheelchair lift may be operated while the vehicle is in Neutral or Drive.

Potential Risk:
If the wheelchair lift can be operated when the vehicle is not in Park, there is increased risk of injury to the lift user.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the wheelchair lift, correcting the electrical connections as necessary, free of charge. DTNA issued owners an interim notification on April 26, 2018. The recall began November 15, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-761.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-761
Notice Date: Nov 15, 2018
Recall Date: Mar 7, 2018
Daimler Trucks North America Llc
NHTSA Campaign: 17V312000 SAFETY RECALL
22 Vehicles Affected
Recall Date: May 11, 2017
Safety Issue:

Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2018 Thomas Built Buses Minotour DRW school buses. The occupant seats may have been installed without reinforcement brackets being used underneath the seat rail as intended.

Potential Risk:
Without reinforcement brackets, in the event of a crash, the seats may come loose, increasing the risk of injury.
FREE Recall Solution:
DTNA will notify owners, and dealers will inspect the seats and install reinforcement brackets as necessary, free of charge. An interim notice was mailed to owners on July 5, 2017. The recall began on August 11, 2017. Owners may contact DTNA Customer Service 1-800-547-0712. DTNA's number for the recall is FL-735.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local THOMAS BUILT BUSES dealer to schedule your FREE recall repair.
Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: FL-735
Notice Date: Aug 11, 2017
Recall Date: May 11, 2017

Consumer Complaints

2 Complaints
Daimler Trucks North America, Llc
Campaign: 11503759 Other
Jan 26, 2023
Defect Description:

POWER TRAIN:AUTOMATIC TRANSMISSION

Potential Consequences:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Corrective Action:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Additional Notes:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: 11503759
Notice Date: Jan 26, 2023
Recall Date: Jan 26, 2023
Daimler Trucks North America, Llc
Campaign: 11503759 Other
Jan 26, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Corrective Action:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Additional Notes:

Lost all forward gear. As show in the picture attached of the valve body the number 1 valve body check ball pointed at with the yellow arrow is significantly smaller the the rest of the check balls. This causes the vehical to lose all forward gears and potentialy putting you harms way. This come whithout warning and no check engine light. I run a fleet of about 60 of these vans and it has happened with at least 5 of my vans in the couple of years two of which have been repaired by the dealer. It is just a matter of time a van gets stuck in the middle of an intersection or on a railroad crossing.

Manufacturer: THOMAS BUILT BUSES
Mfg Campaign: 11503759
Notice Date: Jan 26, 2023
Recall Date: Jan 26, 2023
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