Complaints & Recalls
Consumer Complaints
6 ComplaintsTesla, Inc.
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
The contact owns a 2024 Tesla Cyber Truck. The contact stated that while driving at an undisclosed speed during daylight, the dashboard accent would reflect in the side mirrors. The vehicle was diagnosed by an independent mechanic and taken to a local dealer for repairs. The manufacturer was made aware of the failure and referred him to call NHTSA to file a safety complaint. The failure mileage was unknown.
Corrective Action:
The contact owns a 2024 Tesla Cyber Truck. The contact stated that while driving at an undisclosed speed during daylight, the dashboard accent would reflect in the side mirrors. The vehicle was diagnosed by an independent mechanic and taken to a local dealer for repairs. The manufacturer was made aware of the failure and referred him to call NHTSA to file a safety complaint. The failure mileage was unknown.
Additional Notes:
The contact owns a 2024 Tesla Cyber Truck. The contact stated that while driving at an undisclosed speed during daylight, the dashboard accent would reflect in the side mirrors. The vehicle was diagnosed by an independent mechanic and taken to a local dealer for repairs. The manufacturer was made aware of the failure and referred him to call NHTSA to file a safety complaint. The failure mileage was unknown.
Mfg Campaign: 11580433
Recall Date: Apr 1, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579819
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579819
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had taken delivery of the truck 4 days earlier and had driven about 250 miles. There had been no warnings or incidents other than an issue with charging at my home. The Charger would fail 20 seconds after each charging attempt at home, but not at a Super Charging Station. On [XXX] a series of alerts went off regarding steering. First the onboard computer notified me that the "Rear axle steering was disabled and that the turning radius was limited." The system continued sending additional alerts saying that "Low voltage electrical system issue detected" and that vehicle power had been reduced. I made multiple attempts to resolve the issue from following the on screen directions of existing the vehicle to restarting the onboard computer before eventually reaching out to Tesla's Support Number. The truck could only move at a crawl (less than 5mph) and had difficulty getting onto the incline of the tow truck. At one point no amount of acceleration could take it further. The truck was towed to the Tesla Service Center that same evening. My concern is what if this would've happened on the highway? Since then I've attempted to reach out to the Tesla Service Center in Fort Lauderdale both in person and on the App and have not received any additional information. The service completion repair time has been pushed back from March 17th to March 27th to April 3rd with no explanation or follow-up. I have also learned that there are other CyberTruck owners who are in similar situations and communication from Tesla has been minimal at best. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579819
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578559
Recall Date: Mar 20, 2024
Tesla, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The driver door striker latch came loose and was close to completely disconnecting from the vehicle body. This led to a body panel gap and the possibility of the door opening while in motion. Elon Musk on twitter is saying that a number of vehicles from the factory were delivered to customers for this issue and it is a major safety risk that should be addressed officially. See links below: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578559
Recall Date: Mar 20, 2024
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